อิทธิพลของความไว้วางใจที่มีต่อการตัดสินใจซื้อผลิตภัณฑ์ทำความสะอาดผิวหน้าที่มีส่วนผสมจากธรรมชาติ ผ่านร้านค้าปลีก (Consumer Trust Affecting Buying Decisions of Facial Cleansers with Natural Ingredients through the Retail Shops)

2018 ◽  
Author(s):  
Panisa Srilamai ◽  
Supachart iamratanakul
Keyword(s):  
Consumer Trust ◽  
Buying Decisions

Situation of the Consumers’ Understanding Level and Behaviours in Safe Vegetables Market in Thai Nguyen City

2019 ◽  
Vol 35 (3) ◽  
Author(s):  
Pham Thi Minh Khuyen
Keyword(s):  
Limited Distribution ◽  
Potential Market ◽  
The Future ◽  
Main Factors ◽  
Survey Questionnaires ◽  
Buying Decisions

To determine the level of awareness, behavior of using safe vegetables in Thainguyen city, the study through direct survey questionnaires with 252 households was done. Results of the study indicated that the consumers’ understanding level of the safe vegetables is limited with only 36,5% of consumers have good understanding about safe vegetables. Only 44,0% of surveyed households have bought safe vegetable, and the rate of safe vegetable used in everyday meals was only about 11,5%. Currently, high prices and incredible quality and limited distribution places are the main factors hindering buying decisions of consumers. However, up to 86,9% of the respondents are willing to pay more if the vegetable is truly safe, and the level of payment is higher than 50%, so Thainguyen city can be potential market in the future.  

Consumer Online Buying Decisions: A Critical Appraisal of Literature

2017 ◽  
Vol 10 (1) ◽  
Author(s):  
Amit Kishore Sinha ◽  
Gyanendra B. S. Johri ◽  
Shanti Rai
Keyword(s):  
Research Paper ◽  
Business Environment ◽  
Buying Behavior ◽  
Related Factors ◽  
Factors Affecting ◽  
Goods And Services ◽  
Online Stores ◽  
Online Buying ◽  
Indian Cities ◽  
Buying Decisions

Since last two decades buying of goods and services from online stores using Internet started off. But players of this industry could reach to the general public residing in second and third category Indian cities in recent past only. Now companies are eagerly interested in understanding the factors affecting Indian consumers so that their needs and wants can be understood and served profitably. This research paper is an attempt to critically evaluate those factors which affect consumer buying behavior in Indian Internet based business environment. For the purpose of coverage of topic researcher has classified the literature under three categories which are Literature related to vendor related factors, Literature related to consumer related factors and Literature related to other factors. Vendor related factors include those factors which are primarily controlled by the companies that are engaged in selling their goods and services on internet along with their intermediaries through which such sales take place. Consumer related factors have been bifurcated under two heading that are consumer demographic factors and consumer psychographic factors. Besides this there are several other factors which may affect consumer’s buying decisions and they are classified as other factors. This research paper also tries to identify the gaps (if any) in the available literature of the factors affecting consumer online buying decisions.

Kualitas Pelayanan Surat Izin Mengemudi (SIM) Pada Kantor Satuan Lalu Lintas Polres Karimun

2019 ◽  
Vol 2 (2) ◽  
pp. 246
Author(s):  
Ade Sarmini
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Public Service ◽  
Research Method ◽  
Consumer Trust ◽  
Population Mobility ◽  
Descriptive Research ◽  
Road Users ◽  
Inhibiting Factor

<em><span lang="EN-SG">Along with increasing population mobility and increasing road users the need to have a SIM is increasing every day. Where the administration of traffic and services, such as SIM, STNKB and BPKB are oriented to the principle of quick and easy without ignoring the identification and extension of the letter. This research uses descriptive research method. Descriptive research is intended to explore and clarify phenomena or social realities. From the results of the study showed that the implementation of public service quality in making SIMs at the Karimun Regional Police Traffic Unit Office was seen from the aspect of physical facilities (tangible), reliability (responsiveness), responsiveness, assurance and empathy were running pretty good. Especially relating to the ability and reliability to provide trusted services, the ability to help and provide services quickly and appropriately, as well as being responsive to consumer desires, abilities and friendliness and employee courtesy in assuring consumer trust and firm but attentive attitudes of employees towards consumers . Although it is indeed an inhibiting factor for SIM services such as human resources, the level of awareness and facilities and infrastructure are still found in the service of making SIMs at the Karimun Regional Traffic Unit Office</span></em>

scholarly journals Benefits First: Consumer Trust Repair in Mobile Commerce

2021 ◽  
Vol 16 (4) ◽  
pp. 1079-1096
Author(s):  
He-Da Zhang ◽  
Shih-Chih Chen ◽  
Athapol Ruangkanjanases
Keyword(s):  
Psychological Contract ◽  
Mobile Commerce ◽  
Experimental Results ◽  
Consumer Trust ◽  
Trust Repair ◽  
Service Failures ◽  
Boomerang Effect

The purpose of this study is to explore trust repair strategies and the outcomes in mobile (m-)commerce. Consumer trust in m-commerce is a calculus-based form of trust; service failures, “inaction” and “excessive actions” are the typical trust decline situations. Three strategies of the fulfillment of consumers’ psychological contract for compensation, arousal, and regulation are proposed as trust-repaired solutions regarding the abovementioned three situations. The experimental results demonstrate that trust cannot be repaired by a single relational psychological contract strategy and that it can be repaired by both a single transactional and interactive strategy; the interactive strategy is more effective in competence-based decline. Second, in integrity-based decline, both the single and interactive strategy negatively influence trust repair; the relational strategy has the strongest effect. The “boomerang effect” shows that the more m-vendors repair, the more the trust decreases. Third, trust can be repaired, respectively by arousal and regulation strategy regarding corresponding situations of inaction and excessive actions. Finally, the trust repair paradox (TRP) has not been verified in m-commerce.

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