Management Practices and Corruption Risks in Water Service Delivery in Kenya and Ghana

2016 ◽  
Author(s):  
Francesc Bellaubi
Keyword(s):  
Service Delivery ◽  
Management Practices ◽  
Water Service

Management practices and corruption risks in water service delivery in Kenya and Ghana

Water Policy ◽  
2018 ◽  
Vol 20 (2) ◽  
pp. 388-409 ◽  
Author(s):  
Francesc Bellaubi ◽  
Frederic Boehm
Keyword(s):  
Service Delivery ◽  
Power Distribution ◽  
Management Practices ◽  
Management Practice ◽  
Balance Of Power ◽  
Organizational Structures ◽  
Water Control ◽  
Sector Reform ◽  
Institutional Level ◽  
Water Service

Abstract Water sector reform has brought considerable changes in organizations in Kenya and Ghana while the overall water service delivery (WSD) performance has remained low. The changes have also brought a shift in the balance of power between the different actors involved in WSD as well as a number of integrity issues at an institutional level in terms of corruption risks. The paper analyzes the power distribution between the main actors involved in WSD in terms of principals and agents, in relation to identified corruption risks and organizational structures at policy and regulatory, provision, and consumption WSD levels. The results identify different water control domains that are compared to management situations described in the literature but, according to the opinion of the authors, are considered insufficient to reflect on the empirical observations found in the three case studies in Kenya and two in Ghana. Furthermore, the authors suggest complementing management practice definitions with the findings of this research.

Influence of Knowledge Management Practices on Public Service Delivery by Municipalities

Mousaion ◽  
2019 ◽  
Vol 37 (3) ◽  
Author(s):  
Charleen Musonza ◽  
Ndakasharwa Muchaonyerwa
Keyword(s):  
South Africa ◽  
Knowledge Management ◽  
Service Delivery ◽  
Public Service ◽  
Qualitative Data ◽  
Management Practices ◽  
Integrated System ◽  
Eastern Cape Province ◽  
Eastern Cape ◽  
Public Service Delivery

This study examines the influence of knowledge management (KM) practices on public service delivery by municipalities in the Eastern Cape province of South Africa. The study sought to determine the factors that have triggered the implementation of KM practices; the effectiveness of KM practices towards public service delivery; and the extent to which KM practices have influenced public service delivery by municipalities in the Eastern Cape province of South Africa. Both quantitative and qualitative methods were employed in this study. Quantitative data were collected through a survey questionnaire administered to a sample of 202 employees at the Raymond Mhlaba Municipality in the Eastern Cape. Qualitative data were collected through observations and interviews of 2 senior managers. The data collected gave a response rate of 72 per cent. The quantitative and qualitative data were analysed descriptively and presented verbatim respectively. The results indicated that the internal and external factors included in this study have contributed to the implementation of KM practices in the municipality. Furthermore, the effective use of KM practices has increased the organisational KM initiative, as well as the provision of services such as electricity, education, transport, and social services by the municipality. The study recommends the establishment of KM awareness and the establishment of an integrated system that will assist in effective knowledge sharing, retention and acquisition across municipalities in the Eastern Cape.

Influence of talent management practices on service delivery of doctors in Nairobi, Kenya: A descriptive research study

2020 ◽  
Author(s):  
Christine Onuko ◽  
Joseph Onyango
Keyword(s):  
Service Delivery ◽  
Health Workforce ◽  
Management Practices ◽  
Health Workers ◽  
Talent Management ◽  
Training And Development ◽  
Health Coverage ◽  
Health It ◽  
County Governments ◽  
Descriptive Research

Abstract Background : A reliable and dedicated health workforce is instrumental in the attainment of Universal Health Coverage and Sustainable Development Goal (SDG) three on health. This is even more appropriate for Kenya where there is a dire shortage of health workers, and where health workforce management has been devolved to county governments. This study focusses on the influence of talent management practices (attraction, training and development, and retention) on doctor’s service delivery in four county hospitals in Nairobi, Kenya. Method : The study through a descriptive research design used quantitative questionnaires to gather data from 108 doctor respondents from four County Hospitals (Mbagathi, Mama Lucy Kibaki, Pumwani Maternity, and Mutuini Hospitals) in Nairobi, Kenya. Inferential statistics were used to analyse the data. Results : Findings show that there is a positive correlation between attraction, training and development and service delivery of doctors. Employee retention, however, did not have an association with service delivery. Conclusions : As Kenya adjusts to a devolved system of governance in relation to health, it is important that the attraction, training and development, as well as retention of doctors is given serious consideration if service delivery is to be improved.

scholarly journals WaSH CQI: Applying continuous quality improvement methods to water service delivery in four districts of rural northern Ghana

PLoS ONE ◽  
2020 ◽  
Vol 15 (7) ◽  
pp. e0233679
Author(s):  
Michael B. Fisher ◽  
Leslie Danquah ◽  
Zakaria Seidu ◽  
Allison N. Fechter ◽  
Bansaga Saga ◽  
...  
Keyword(s):  
Quality Improvement ◽  
Service Delivery ◽  
Continuous Quality Improvement ◽  
Northern Ghana ◽  
Water Service ◽  
Continuous Quality
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