Shipping Performance Assessment and the Role of Key Performance Indicators (KPIs): 'Quality Function Deployment' for Transforming Shipowner's Expectation
2014 ◽
Vol 34
(4)
◽
pp. 251-264
◽
2021 ◽
Vol 11
(2)
◽
pp. 55-67
2013 ◽
Vol 2
(4)
◽
pp. 38-51
2010 ◽
Vol 136
(5)
◽
pp. 581-594
◽
1994 ◽
Vol 30
(3)
◽
pp. 27-35
◽