The Impact of Supplier Selection and Suppliers’ Information Sharing Behavior on Initial Trust, Controls and Collaboration

Author(s):  
Shannon W. Anderson ◽  
Fern Chang ◽  
Mandy M. Cheng ◽  
Yee Shih Phua
2021 ◽  
Vol 236 ◽  
pp. 108118
Author(s):  
Yuanzhu Zhan ◽  
Leanne Chung ◽  
Ming K. Lim ◽  
Fei Ye ◽  
Ajay Kumar ◽  
...  

2015 ◽  
Vol 82 ◽  
pp. 127-142 ◽  
Author(s):  
Francesco Costantino ◽  
Giulio Di Gravio ◽  
Ahmed Shaban ◽  
Massimo Tronci

2021 ◽  
pp. 097226292098454
Author(s):  
Vipul Patel ◽  
Richa Pandit

Today, all phases of consumers' buying process from pre-information search, evaluation of alternatives, order placing and post-purchase service are conducted in shopping apps installed in smartphones. A shopping app is omnipresent and is a powerful retail channel for retailers all over the world. However, the primary concern for many customers is that online shopping is not secure. This insecurity is more if customers have to purchase from an unfamiliar shopping app. Customers generally hesitate to purchase using unfamiliar shopping apps, unless they feel that the app is trustworthy. Based on the survey of 264 respondents, this study attempts to measure the impact of the quality of unfamiliar shopping apps on initial trust formation and subsequently, purchase intention. An attempt was also made to study the moderated mediation impact of risk attitude on the relationship between shopping app quality and initial trust formation. The findings of this paper may be of practical use for the online retailers by providing a better understanding of the adoption of unfamiliar shopping apps among prospective customers. It will also provide strategic inputs to online retailers to craft suitable strategies for the adoption of unfamiliar shopping apps.


2008 ◽  
Vol 35 (11) ◽  
pp. 3657-3670 ◽  
Author(s):  
Thomas Kelepouris ◽  
Panayiotis Miliotis ◽  
Katerina Pramatari

1997 ◽  
Vol 61 (2) ◽  
pp. 35-51 ◽  
Author(s):  
Patricia M. Doney ◽  
Joseph P. Cannon

The authors integrate theory developed in several disciplines to determine five cognitive processes through which industrial buyers can develop trust of a supplier firm and its salesperson. These processes provide a theoretical framework used to identify antecedents of trust. The authors also examine the impact of supplier firm and salesperson trust on a buying firm's current supplier choice and future purchase intentions. The theoretical model is tested on data collected from more than 200 purchasing managers. The authors find that several variables influence the development of supplier firm and salesperson trust. Trust of the supplier firm and trust of the salesperson (operating indirectly through supplier firm trust) influence a buyer's anticipated future interaction with the supplier. However, after controlling for previous experience and supplier performance, neither trust of the selling firm nor its salesperson influence the current supplier selection decision.


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