Literature Survey: Mathematical Models in the Analysis of Durable Goods with Emphasis on Information Systems and Operations Management Issues

2011 ◽  
Author(s):  
Ravi Mantena ◽  
Vera Tilson ◽  
Xiaobo Zheng
Keyword(s):  
Information Systems ◽  
Mathematical Models ◽  
Operations Management ◽  
Durable Goods ◽  
Literature Survey ◽  
Management Issues

Information Systems Management Issues for the 1990s

MIS Quarterly ◽  
1991 ◽  
Vol 15 (4) ◽  
pp. 475 ◽  
Author(s):  
Fred Niederman ◽  
James C. Brancheau ◽  
James C. Wetherbe
Keyword(s):  
Information Systems ◽  
Systems Management ◽  
Information Systems Management ◽  
Management Issues

Kiwanis Pancake Day – a service operations management case study

2011 ◽  
Vol 1 (4) ◽  
pp. 1-10
Author(s):  
Andrew Tiger ◽  
Robert Howard
Keyword(s):  
Operations Management ◽  
Demand Management ◽  
Service Operations ◽  
Subject Area ◽  
Content Type ◽  
Service Operations Management ◽  
Management Experience ◽  
Management Case Study ◽  
Management Issues

TitleKiwanis Pancake Day – a service operations management case study.Subject areaOperations management.Study level/applicabilityUndergraduate and MBA OM courses.Case overviewKiwanis International is a global service organization dedicated to improving the world by helping children. The Durant, Oklahoma chapter holds its primary annual fundraiser the first Tuesday of November, which is also Election Day. The chapter sells and serves fresh pancakes throughout the day; therefore, the event is the Kiwanis Pancake Day. While serving in his first Pancake Day, Robert Howard, a new Kiwanian, notices service operations management issues such as long lines, spiky demand, and customers leaving before being served. Based on his management experience in the grocery business and his academic training in queuing systems, Robert performs an analysis of the system with the purpose of improving service operations.Expected learning outcomes Perform queuing analysis., Understand demand management., Explain the psychology of waiting.Supplementary materialsTeaching notes and spreadsheet‐based multiple‐server simulator.

Stakeholder Challenges in Information Systems Project Offshoring

2012 ◽  
pp. 96-112
Author(s):  
Peter Haried
Keyword(s):  
Project Management ◽  
Information Systems ◽  
Case Studies ◽  
Project Success ◽  
Project Managers ◽  
Academic Researchers ◽  
Wide Assortment ◽  
Is Offshoring ◽  
Is Projects ◽  
Management Issues

This study of international information systems (IS) offshoring highlights the idea that project success or failure is often in the eye of the beholder and that proper attention needs to be provided to both client and vendor perspectives. This research contributes by identifying noteworthy IS offshoring challenges faced by client and vendor stakeholders. This research synthesizes key findings from eight dyadic case studies consisting of 56 interviews in total from both client and vendor firms detailing their offshore experiences. The case investigations lead to the discovery of nine unique challenges encountered by client and vendor stakeholders. The challenges include a wide assortment of economic, personal responsibilities/expectations, and organizational offshore project management issues. The reported challenges can suitably guide client and vendor project managers in managing international IS offshore projects as well guide academic researchers to better understand techniques for managing offshore IS projects.

Information Technology Service Management and Opportunities for Information Systems Curricula

2011 ◽  
pp. 173-182
Author(s):  
Sue Conger
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Operations Management ◽  
Service Management ◽  
It Management ◽  
It Service Management ◽  
It Service ◽  
Technology Service ◽  
Information Technology Service ◽  
It Operations

Historically, information systems (IS) programs have taught two of the three areas of information technology (IT) management: strategy and management, and applications development. Academic programs have ignored the third area, IT operations. IT operations management is becoming increasingly important as it is recognized as consuming as much as 90% of the IT budget and as acquisition of software becomes more prevalent than development of custom applications. Along with the shift of management focus to IT operations, standards such as the IT infrastructure library (ITIL) have been adopted by businesses to guide the development of processes for IT operations that facilitate evolution to IT service management. This shift to servitizing IT management, creates an opportunity for IS programs to align with business practices by innovating in the teaching of IT service management. Several methods of incorporating ITSM material into educational programs are explored.

Data Management Issues in Information Systems

1995 ◽  
Vol 6 (4) ◽  
pp. 3-13
Author(s):  
Carl Stephen Guynes ◽  
Michael T. Vanecek
Keyword(s):  
Information Systems ◽  
Data Management ◽  
Management Issues
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