Statutory Guarantees for Public Banks: Consequences for Corporate Investment Finance?

Service Quality Perception towards E-CRM Practices among Customers of Private and Public Sector Banks of Rajasthan Using SERVQUAL Method

International Journal of Emerging Research in Management and Technology ◽

10.23956/ijermt.v7i3.8 ◽

2018 ◽

Vol 7 (3) ◽

pp. 22

Author(s):

Neeti Kasliwal ◽

Jagriti Singh

Keyword(s):

Public Sector ◽

Service Quality ◽

Banking Sector ◽

Sampling Technique ◽

Vital Role ◽

Public Sector Banks ◽

Significant Difference ◽

Private And Public ◽

Score Method ◽

Public Banks

Banking sector is growing rapidly and playing a vital role in the economic development of the nation. Both private and public sector banks are giving more priority to service quality to satisfy their customers. For this, banks are now emphasizing on E-CRM practices to carry out transactions and communicate with their customers. The purpose of this research is to assess the service quality among private and public banks in Rajasthan. Purposive sampling technique has been employed to collect the data from three private banks and three banks from public. To analyze the data, descriptive statistics, Mean score method and t test have been used. Results indicates that there is a significant difference in consumer’s perception of service quality dimensions related to E-CRM practices provided by selected private and public sector banks of Rajasthan..The findings of this research will help policy makers of banking sector to set customer oriented policies.

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THE EFFECT OF ZAKAT AND ISLAMIC CORPORATE SOCIAL RESPONSIBILITY (ICSR) ON COMPANY PERFORMANCE (Empirical Study of Sharia Commercial Banks Listed on the Indonesia Stock Exchange on 2013-2017)

Indonesian Journal Of Business And Economics ◽

10.25134/ijbe.v2i1.1942 ◽

2019 ◽

Vol 2 (1) ◽

Author(s):

Eva Fauziah Ahmad

Keyword(s):

Corporate Social Responsibility ◽

Social Responsibility ◽

Commercial Banks ◽

Stock Exchange ◽

Descriptive Analysis ◽

Company Performance ◽

Simultaneous Test ◽

Sample Data ◽

Public Banks ◽

Corporate Social

The aims of the Research is to examine the influence of zakat and Islamic Corporate Social Responsibility (ICSR) about effort of the companies in Sharia public banks enrolled on the Indonesia Stock Exchange in 2013-2017The method of the Research are used descriptive analysis techniques and verificative analysis. The population of the Research were 12 Sharia Retail Bank that has been enrolled on the Indonesia Stock Exchange in 2013-2017. The sample of this Research were 8 Islamic Commercial Banks multiplied by 5 years observation into 40 sample data, and the technique were used purposive sampling. The analytical instrument are used multiple regression analysis with the help of SPSS version 21.0The Results are showed that partially zakat had an effect on effort of the company, while ICSR had no effect on it. Simultaneous test shows that zakat and ICSR have an effect on effort of the company.

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