American Express Business Travel Department

2008 ◽  
Author(s):  
John Whetsel ◽  
W. Pommerening ◽  
Edward W. Davis
Author(s):  
John S. Whetsel ◽  
Edward W. Davis ◽  
W. E. Pommerening

The business-travel department of American Express is facing rapid growth in demand but is plagued with overstaffing in some offices because of the broad distribution of client demand. Management's challenge is to reduce costs in local offices while maintaining a high level of service. One alternative under consideration is a centralized regional business-travel center to handle reservation functions for up to 20 other Amexco offices. This case gives students the opportunity to apply queuing theory to a practical situation. Normally, in order to facilitate the numerous calculations required, it is used with the UVA “QUEUE” program.


2020 ◽  
Vol 119 (820) ◽  
pp. 317-322
Author(s):  
Michael T. Klare

By transforming patterns of travel and work around the world, the COVID-19 pandemic is accelerating the transition to renewable energy and the decline of fossil fuels. Lockdowns brought car commuting and plane travel to a near halt, and the mass experiment in which white-collar employees have been working from home may permanently reduce energy consumption for business travel. Renewable energy and electric vehicles were already gaining market share before the pandemic. Under pressure from investors, major energy companies have started writing off fossil fuel reserves as stranded assets that are no longer worth the cost of extracting. These shifts may indicate that “peak oil demand” has arrived earlier than expected.


2016 ◽  
Vol 9 (4) ◽  
pp. 60-63
Author(s):  
Shikha Sharma ◽  
Bhavesh Shah ◽  
Radha Raman

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