scholarly journals Botulinum toxin and hyaluronic acid — the most common facial aesthetic medicine treatments — the economic aspect in terms of price in 2019 in Poland

2020 ◽  
Vol 3 (1) ◽  
pp. 16-26
Author(s):  
Mateusz Tomaszewski
Keyword(s):  
Hyaluronic Acid ◽  
Botulinum Toxin ◽  
Price Level ◽  
Service Innovation ◽  
Quality Of Services ◽  
Level Of Service ◽  
High Quality ◽  
Aesthetic Medicine ◽  
General Price Level

Introduction. The observed intensive quantitative growth of aesthetic medicine clinics on the market may lead to a lowering of the general price level, although nowadays the high quality of services is a factor that determines the choice of a surgery more often than a low price.Aim. Estimate of average prices of selected facial aesthetic medicine’s procedures in Poland in 2019.Material and Methods. 7 types of facial aesthetic medicine treatments with the use of botulinum toxin or fillers that were used in 112 clinics located in Poland in 2019 were taken for the analysis.Results. The highest prices for wrinkle reduction with botulinum toxin were in the Mazowieckie Voivodeship and the lowest in the Podlasie Voivodeship. Treatments with the use of fillers cost the least in Kuyavian-Pomeranian, and the most in Mazowieckie. The most expensive treatment among the examined was the correction of the shape of the lips - 910 PLN and the cheapest was the reduction of wrinkles around the eyes - 460 PLN.Discussion. Higher prices than average can be expected in provincial cities. This is often dictated by the level of service innovation and / or patient wealth. Sometimes offering lower prices than the average can be an effective way to attract customers.Results. Treatments with the use of fillers are more expensive than those with the use of botulinum toxin by almost half. Most surgeries offer services in the field of facial aesthetic medicine using botulinum toxin and / or fillers at comparable prices.

Protection of Customers for Management of Digital Banking Services (Study at PT. BRI Unit Boyolali)

2020 ◽  
Vol 3 (2) ◽  
pp. 170
Author(s):  
Herdian Ayu Andreana Beru Tarigan ◽  
Darminto Hartono Paulus
Keyword(s):  
Information Technology ◽  
Financial Services ◽  
Banking Industry ◽  
Service Innovation ◽  
Quality Of Services ◽  
Legal Research ◽  
Banking Services ◽  
Services Sector ◽  
Financial Services Sector

<p>Increasing competition in the Indonesian banking industry has encouraged many banks to improve the quality of services to customers by utilizing information technology developments. Service innovation in the use of information technology encourages banks to enter the era of digital banking services. However, the development of digital banking services also increases the risks faced by banks. The purpose of this study is to provide an overview of the implementation of digital banking services and customer protection for risks from digital banking services. The method used in this study is an empirical legal research method. The results of this study indicate that the implementation of digital banking services is regulated by OJK Regulation No.12/POJK.03/2018. The existence of this OJK Regulation is expected by banks as providers of digital banking services to always prioritize risk management in the use of information technology. In addition, this study also shows the existence of 2 types of customer protection for the use of digital banking services, namely preventive protection in the form of legislation related to customer protection in the financial services sector and repressive protection in the form of bank accountability for complaints from customers using digital banking services.</p>

scholarly journals Analysis of Service Quality Improvement Using the Six Sigma Method in the Hotel Four Seasons Resort at Jimbaran Bay

2020 ◽  
Vol 3 (2) ◽  
pp. 91-96
Author(s):  
P W Y Kencana ◽  
◽  
I P M Astawa ◽  
I M Wijana ◽  
◽  
...  
Keyword(s):  
Service Quality ◽  
Six Sigma ◽  
Quality Of Services ◽  
Level Of Service ◽  
Customer Expectations ◽  
Four Seasons ◽  
Fishbone Diagram ◽  
Administrative Procedures ◽  
Resort Hotel

The purpose of this research is to determine the level of service quality applied at the Four Seasons Resort Hotel at Jimbaran Bay with the Six Sigma method. This research applies Six Sigma as a method to improve the quality of services of the Four Seasons Resort Hotel at Jimbaran Bay, specifically to meet customer expectations so that customers feel satisfied with the services provided. The results showed that the Four Seasons Resort Hotel at Jimbaran Bay had a DPMO value of 201.944, if converted it showed a Six Sigma value of 2,34 on a satisfaction target of 5 or very satisfied. Based on the Fishbone diagram, the order of problems that dominates must be resolved is the evaluation of services and facilities, standardization of time or improvement of administrative procedures, and allocation of vacant room items.

scholarly journals The Impact Of Adherence To International Auditing Standards In Increasing The Quality Of Audit Services A field study on external audit offices

2022 ◽  
Vol 17 (2) ◽  
pp. 179-197
Author(s):  
مصعب أحمد مصطفى محمد ◽  
د. ياسر تاج السر محمد سند
Keyword(s):  
Working Life ◽  
Poor Quality ◽  
Quality Of Services ◽  
Level Of Service ◽  
External Audit ◽  
Investor Confidence ◽  
The Poor ◽  
Personal Qualities ◽  
The Impact

The study aimed to identify the impact of adherence to the general standards of international auditing and increase the quality of audit services. Where the problem of the study was the collapse of many companies and economic institutions in recent years to filing complaints and judicial disputes against audit offices due to the poor quality of services provided by audit offices, which affected the reputation of the audit profession. Individuals to learn more effectively and use these strategies increased the quality of services provided, commitment to transparency and independence increased investor confidence and raised the level of service provided to the client, the study recommended developing the personal qualities necessary to carry out professional and technical duties throughout the auditor’s working life.

Gap assessment and comparison of the quality of services between central libraries of the University of Tehran and Allameh Tabataba'i University

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Leila Jabbari ◽  
Ali Jalali Dizaji ◽  
Mila Malekolkalami
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
User Satisfaction ◽  
Survey Method ◽  
Quality Of Services ◽  
Level Of Service ◽  
Minimum Level ◽  
Content Type ◽  
The University

PurposeThe purpose of this study is to measure the gap and compare the quality of services provided by the Central Library of the University of Tehran and Allameh Tabataba'i University and identify the components of service that need improvement in these libraries.Design/methodology/approachIn this study, a descriptive survey method is used for data collection. The study sample contains 205 people selected out of 31,000 members of Tehran University and 100 people out of 15,000 members at Allameh Tabataba'i University. The LibQual tool is used to measure different levels of users' perceptions of library service quality.FindingsBased on the findings of the study, the level of service received at the University of Tehran was higher than the minimum expected level, and at Allameh Tabataba'i University, the level of service received was lower than the minimum level of expected, which indicates users' satisfaction at this index at the University of Tehran and users' dissatisfaction at Allameh Tabataba'i University. In the index of information control and library as a place in Tehran University, the level of service received was higher than the minimum level and in Allameh Tabataba'i University, the level of service received was lower than the minimum level, which indicates the satisfaction of users in this index at the University of Tehran and users' dissatisfaction at Allameh Tabataba'i University.Practical implicationsService quality, or quality of service, is the measurement and comparison of the size of service provided with users' expectations. The following principles illustrate the dimensions of service quality: Quality of service is much more difficult to measure than the quality of goods. The quality of service is based on users' expectations. Quality of service varies in status, meaning that the quality of a service is measured against the customer's initial expectations of that service (Parasuraman et al., 1985).Originality/valueBeing the first performance evaluation, community synchronization, economic justification, user satisfaction and customer orientation are the values of the present study.

ASSESSMENT OF LEVEL OF STUDENTS' SATISFACTION WITH QUALITY OF MANAGEMENT SERVICES IN PRIVATE STUDENT ACCOMMODATION

2019 ◽  
Vol 6 (1) ◽  
Author(s):  
Getrude Mampuru ◽  
Clinton Aigbavboa
Keyword(s):  
Student Satisfaction ◽  
Hot Water ◽  
Quality Of Services ◽  
Item Score ◽  
High Quality ◽  
Score Analysis ◽  
General Rules ◽  
Students Satisfaction ◽  
Management Services

This paper presents findings on students' satisfaction with one of the biggest private student accommodation in Johannesburg, South Africa. Management services play an important role in the level of student satisfaction. Without good management services and a poor interaction between student and management, the quality of services provided will have an adverse effect on the level of student satisfaction. In assessing overall student satisfaction, the quality of services offered to students is the significant element to be considered. Hence the purpose of this study was to determine the level of student satisfaction with the quality of management services provided to them in private student accommodations. Data that was received was analyzed by means of frequencies and tables, which employed the use of descriptive statistical procedures and Mean Item score. Analysis was based on the 58 useable questionnaires obtained from students out of 60 questionnaires issued. Findings from the study revealed that electricity supply, Wi-Fi connection, and general rules are among the most important aspect of student satisfaction/dissatisfaction with quality of management services. Thus, the study recommends that the management engages with students regarding their problems, and timely deal with arising complains. Furthermore, management should provide high quality Wi-Fi connection that will be suitable for all student accommodated, and also provide proper supply of electricity as well as increase the supply of hot water.

scholarly journals Competitiveness of private specialist medical entities in the opinion of service recipients

2019 ◽  
Vol 129 (3) ◽  
pp. 78-81
Author(s):  
Wiktoria Dyjas
Keyword(s):  
Waiting Time ◽  
Quality Of Services ◽  
Study Group ◽  
High Quality ◽  
Factors Influencing ◽  
Medical Institutions ◽  
Competitive Prices ◽  
Main Determinants ◽  
Private Specialist

Abstract Introduction. The phenomenon of competitiveness and pressure of competitors that influence private medical institutions lead to the quest for new solutions on managing and defining determinants, which will provide advance of the institution over competing entities Aim. The purpose of the study was to determine factors influencing competitiveness of a medical institution according to the beneficiaries. Material and methods. The study group comprised 127 patients who used the services of private specialised medical institutions. Results and conclusions. The phenomenon of competitiveness in chosen types of medical services was noticed by 69% (88) of beneficiaries. High quality of services 79% (100), short waiting time for appointments 70% (89) and competitive prices 55% (70) are the main determinants of the competitiveness of those institutions.

scholarly journals Edukacyjne aspekty działalności agroturystycznej w Polsce

1970 ◽  
Vol 14 (2) ◽  
Author(s):  
Agnieszka Wartecka-Ważyńska
Keyword(s):  
Young People ◽  
Rural Areas ◽  
Empirical Studies ◽  
Educational Services ◽  
Quality Of Services ◽  
Cultural Education ◽  
High Quality ◽  
Children And Young People ◽  
Professional Employees

The paper addresses the problems of education, including environmental and cultural education, of children and young people offered by agritourism farms. The study also indicates the need for school education and extracurricular education of families involved in agritourism. Professional employees in agritourism represent precious human capital for rural areas and guarantee high quality of services, e.g. educational services for tourists, including children and young people. The particular focus was on education in the field of ecology and rural cultural heritage. Institutions in one way or another involved in education in agritourism were also discussed. The paper was written based on literature and results of empirical studies.

scholarly journals Analisis Kualitas Pelayanan Publik dengan Metode Fuzzy-Service Quality (F-Servqual) dan Index Potential Gain Customer Value (IPGCV)

2018 ◽  
Vol 2 (2) ◽  
pp. 101 ◽  
Author(s):  
Wahyu Oktri Widyarto ◽  
Nugraheni Djamal ◽  
Fauzul Adhim
Keyword(s):  
Service Quality ◽  
Customer Value ◽  
Consumer Perceptions ◽  
Quality Of Services ◽  
Level Of Service ◽  
Quality Level ◽  
Five Dimensions ◽  
Customer Expectations ◽  
Potential Gain

This study aims to analyze the level of service quality and prioritize improvements. The method that used in this study is service quality (SERVQUAL) combined with fuzzy concepts to find out the gap between expectations and consumer perceptions through five dimensions namely tangible, reliability, responsiveness, assurance, and empathy. Fuzzy concepts are used to present uncertainties over respondents' assessment of subjective questionnaires. To determine the priority of improvement, used the Customer Value Index Potential Gains (IPGCV) method. Based on processing data results by using fuzzy-servqual method, it is known that the Tangible dimension has a gap of -0.13, the Reliability dimension has a gap of -0.13, the Responsive dimension has a gap of -0.14, the dimension of Assurance has a gap of -0.12, Empathy dimension has a gap of -0.11. The negative value on fuzzy-servqual assessment can be interpreted that the overall service has not met customer expectations. Achievement of the quality level is equal to 0.8606 which is indicates the quality of services still need improvement because the level of service quality is less than 1 (Q <1). Based on calculation using the PGCV Index, it is known that services which have the highest priority are employees who have adequate support from their institutions so that they can carry out their duties properl

Analysis of Quality of Services in Higher Education Institutions

2020 ◽  
pp. 349-365
Author(s):  
Ivana Jošanov-Vrgović ◽  
Ana Jovičić Vuković ◽  
Nataša Papić-Blagojević ◽  
Dragana Bolesnikov
Keyword(s):  
Higher Education ◽  
Higher Education Institutions ◽  
Perceived Quality ◽  
Competitive Environment ◽  
Quality Of Services ◽  
High Quality ◽  
Main Factors ◽  
The Difference ◽  
To Receive

An overview of domestic and foreign literature shows that the concept of quality of services at higher education institutions (HEIs) is the focus. Quality of service is one of the main factors of competitive advantage. Perceived quality of services in HEIs can be defined as the difference between what students expect to receive and their perceptions of what they really get. If HEIs get acquainted with students' expectations, they will have the opportunity to adjust their behavior to what is expected of them, and thus to positively influence on the students' perceived quality of services. Globalization has created a more competitive environment and opened market for HEIs. It affected on ensuring high quality in HEIs. The quality of HEIs is of key importance for a society because the students, employers, and society have the benefits of it, and quality education contributes to economic development of the country.

Prevention of Shoulder Injuries in Sonographers: A Systematic Review

2019 ◽  
Vol 35 (5) ◽  
pp. 392-399
Author(s):  
Thamer Abdullah Alshuwaer ◽  
Frances Gilman
Keyword(s):  
Quality Of Services ◽  
Shoulder Injuries ◽  
Review Of Literature ◽  
Shoulder Injury ◽  
High Quality ◽  
Work Related ◽  
The Past ◽  
Work Related Musculoskeletal Disorders ◽  
Workspace Design

Shoulder injury and pain are the most commonly reported work-related musculoskeletal disorders (WRMSDs) among sonographers. Shoulder injury can affect the sonographer’s performance, which may lead to a reduction in the quality of services to patients. Therefore, sonographers must protect themselves from shoulder injury to provide high-quality services, work efficiently, conserve their future career, and improve their quality of life. A review of literature was conducted, revealing evidence to suggest ways to prevent various injuries to sonographers, but only a few studies in the past 10 years have focused specifically on shoulder injury. Good posture, ergonomics, and suitable workspace design play important roles in reducing the rates of shoulder injury. In addition, increasing the sonographer’s awareness of how to prevent shoulder injury and the supervisor’s knowledge about the protection from WRMSDs can decrease the rates of shoulder injury among sonographers.

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