PERFORMANCE FACTORS OF THE HOTEL ENTERPRISE

2003 ◽  
Vol 9 (2) ◽  
pp. 139-152
Author(s):  
Slobodan Ivanović

There is no doubt that the business performance of the hotel enterprise depends upon the interrelationship of the hotel enterprise and the environment of the hotel industry in which the hotel operates. This environment provides the hotel enterprise with information crucial in guiding the hotel in its activities, thus helping to reduce the level of uncertainty and to improve the quality of strategic decisions. The specific or business environment shaped by the tourist market of the region will also impact on the performance of the hotel enterprise. One very popular interpretation of the enterprise-environment relationship is based on the model of natural selection, which has its roots in the biological theories o f the population evolution. This model focuses on a kind of natural selection according to Darwin’s theory of evolutionary adaptations. By accepting this theory, the hotel industry in our case would encourage only the survival of those hotel enterprises that are capable of adequately adjusting to changes. It should be pointed out that it would be extremely difficult to prepare a complete analogy of all the occurrences in the hotel industry with the theory of evolutionary adaptation. The hotel industry determines the critical success factors, which the hotel enterprise needs to embrace and apply in order to achieve high performance. Innovative hotel enterprises set about systematically combining their assets and their skills, which provides them with the individual competence needed to create and maintain a fairly long-term competitive advantage within their business environment and on the tourist markets. As a rule, it is the innovative hotel enterprise that creates the critical success factors which will become the standards of sound hotel business for all hotel enterprises of the region or country. By identifying the driving forces, it is possible to define the true top-priority strategic issues that need to be solved. These strategic issues can refer to maintaining or improving current strategic positions within the hotel industry or they can deal with selecting new areas of business i.e. new domestic or foreign tourist markets.

Author(s):  
David R. Novy

Abstract Companies must deliver quality products to market in the shortest possible time in order to remain competitive in today’s business environment. One technology tool which is emerging as a key to reducing time to market is configuration management. This paper discusses why configuration management is important and the the critical success factors for the effective implementation of a configuration management system.


2010 ◽  
Vol 6 (3) ◽  
pp. 1-21 ◽  
Author(s):  
Subramanian Sivaramakrishnan ◽  
Marjorie Delbaere ◽  
David Zhang ◽  
Edward Bruning

In this paper, the authors examine critical success factors and outcomes of market knowledge management, which is the management of knowledge pertaining to a firm’s customers, competitors, and suppliers. Using data collected from 307 managers in 105 businesses across Canada, the authors show that a firm’s extent of information technology adoption, its analytical capabilities, and market orientation are critical success factors for the firm’s market knowledge management. An important outcome of market knowledge management is the organization’s financial performance, mediated by customer satisfaction and customer loyalty. Results of this study indicate that superior business performance depends not only on the effective management of knowledge, but also on what type of knowledge is managed. Finally, implications of results and avenues for future research are discussed.


Author(s):  
Sheshadri Chatterjee

Development of cities brings in overall economic growth of the country. As a result, cities are taking new shape with modern facilities to ensure development. In this perspective, Government of India (GOI) has announced to create 100 Smart Cities across different locations in India. In these Smart Cities, modern infrastructure would be created with introduction of modern 5G network systems. This network system is expected to bring in considerable improvements in the Smart Cities if the security and privacy issues involved in this system can be addressed. This chapter has taken an attempt to identify the critical success factors (CSFs) instrumental to improve this network system within the acceptable level of security and privacy vulnerabilities in Smart Cities of India. To identify the CSFs, different standard methods including questionnaire-oriented survey, brainstorming have been adopted. Interpretive structural modelling (ISM) methodology has been used to find out inter-relationships among the CSFs along with identification of driving forces.


2017 ◽  
Vol 37 (03) ◽  
Author(s):  
U.T. Sunil Kumar ◽  
R. L. Shrivastava

Quality management of citrus fruits is the top priority as the demand for the fruits is increasing tremendously. In order to investigate the effect of critical success factors (CSF,s) or predictors on the performance measurement factors of citrus industry, an exploratory type of study was conducted with 100 valid responses collected from citrus stake holders. Specially prepared questionnaire consisted of 102 items clubbed in to ten groups for performance improvement Input factors and 24 items clubbed in to four groups for performance measures. The questionnaire is prepared in consultation with experts of industry and 1-5 Likert scale is being used for data collection. The data obtained is tested for normality, validity and reliability then, ANOVA and multiple regression analysis is performed. The ANOVA test revealed that the perceptions associated with the findings were in conformity with the hypothesis. Quality improvement frame work or model is derived from the current study. The study revealed that business environment and resources leads to Economic, Quality, Non-financial and Innovation/ technology performance of the citrus industry. Post harvest process control and post harvest pest and disease control measures improved economic performance and technology and innovation performance. Critical factors like marketing and distribution contributed to non-financial performance. It is further seen that socio economic aspects lead to innovation and technology performance.


2020 ◽  
Vol 12 (2) ◽  
pp. 80-96 ◽  
Author(s):  
Pragati Priyadarshinee

The objective of this article is to identify the critical success factors of cloud computing adoption through the integration of AHP-Structural Mediation Model in MSMEs in India. The article is a mixed method research which includes both qualitative and quantitative study. The analytical hierarchical process (AHP) is a process of ranking the critical success factors based upon the priority and in our study, we have taken nine factors that affect business performance. Then these nine factors are employed to construct a conceptual model to check the final mediation effect of the factors (full and partial mediation) on business performance. The findings in AHP show Trust (T) is having lowest priority and perceived IT security risk (PITR) has the third priority. The structural mediation model shows that trust and PITR do not have any mediation effect on business performance. Rarely any study has integrated AHP and structural mediation to check the importance of critical success factors for Cloud computing adoption in business performance.


Author(s):  
Sheshadri Chatterjee

Development of cities brings in overall economic growth of the country. As a result, cities are taking new shape with modern facilities to ensure development. In this perspective, Government of India (GOI) has announced to create 100 Smart Cities across different locations in India. In these Smart Cities, modern infrastructure would be created with introduction of modern 5G network systems. This network system is expected to bring in considerable improvements in the Smart Cities if the security and privacy issues involved in this system can be addressed. This chapter has taken an attempt to identify the critical success factors (CSFs) instrumental to improve this network system within the acceptable level of security and privacy vulnerabilities in Smart Cities of India. To identify the CSFs, different standard methods including questionnaire-oriented survey, brainstorming have been adopted. Interpretive structural modelling (ISM) methodology has been used to find out inter-relationships among the CSFs along with identification of driving forces.


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