Incorporation of Croatian hotel trade in the standard system of monitoring business results in the world hotel industry

1995 ◽  
Vol 1 (2) ◽  
pp. 239-251
Author(s):  
Ivanka Avelini Holjevac ◽  
Milena Peršić
Keyword(s):  
Hotel Industry ◽  
Standard System ◽  
Hotel Management ◽  
International Flow ◽  
Business Results ◽  
The World ◽  
European Industry ◽  
Successful Business ◽  
World Industry

The paper aims at pointing out the necessity of incorporating Croatian hotel industry in the standard system of monitoring business results in the world hotel trade since it is a precondition of acknowledging and accepting our tourism and hotel industry as a part of the world tourist supply. The following are the needs and advantages of being incorporated in the world hotel industry's system of monitoring business results: • enables comparison of a specific country's hotel industry results with the world industry average, with European industry and hotel industry of specific countries as well as the assessment of the position on the tourist market, • increases the competitiveness of the country's hotel industry as it results in the higher level of services, customers satisfaction and quality of tourism as a whole, • creates and enhances the partnership of the participants in the world tourist market as it enables the exchange of the most important information on hotel operation in specific countries and participation in the international flow of capital, • creates the basis for efficient hotel management as a prerequisite of the hotels successful business and its increased profitability.

scholarly journals The Role of Benchmarking in Hotel Management Improvement

Economics ◽  
2021 ◽  
Vol 104 (3-5) ◽  
pp. 166-175
Author(s):  
Nino Ositashvili Nino Ositashvili ◽  
Nana Nadareishvili Nana Nadareishvili
Keyword(s):  
Coming Out ◽  
Hotel Industry ◽  
Developed Countries ◽  
International Standards ◽  
Hotel Management ◽  
The World ◽  
Small Change ◽  
Work Done

Hospitality is the most sensitive business in the world. Any small change in the country has an immediate impact on this industry. However, it should also be noted that this area also has the ability to recover quickly (coming out of various crises). The world practice of successful hotel operation has shown that the presence of benchmarking companies in developed countries has brought good results to various enterprises. Since the hotel industry in Georgia is not yet developed to a level that meets international standards, it would be a good idea to create the regional hotel associations, to invite experts who provide benchmarking with their consulting activities and services. This means that the high-ranking experts will be invited to select the most important indicators for the analysis. Creating a service standard framework will help the hotel industry to improve the quality of a service. Why is the knowledge of benchmarking tools important for hotels? Using benchmarking tools helps: 1. Investors to determine a range of investment in the construction of a hotel based on the tariffs and occupancy in the market. What will the hotel room cost based on the investment and how long will it take to get the investment back? 2. Revenue management increase revenue; the best example of this is the benchmarking operations provided by the hotel chain Ritz Carton. 3. Hotels to have more satisfied customers. This means if the hotel rating is higher than that of other hotels, more customers are attracted. 4. To increase the qualification of hotel staff and to increase their motivation. This will improve the quality of the work done by them. 5. To save money on experiments; By using the best experience and offering your own option, the hotel will raise its awareness and increase its popularity. Keywords: Benchmarking, Competition, Management, Hotel Services, Hospitality.

Hotel image and branding and characteristics of Croatia's hotel industry

1995 ◽  
Vol 1 (2) ◽  
pp. 381-391
Author(s):  
Tonka Pančić Kombol
Keyword(s):  
Hotel Industry ◽  
European Market ◽  
Quality Of Services ◽  
Hotel Management ◽  
Mass Tourism ◽  
The World ◽  
Marketing Principles

On the World and European market, and in scientific and trade publications marketing principles for creating the hotel product, as well as quality hotel management have been developed, confirmed and defined, and form firm foundations for hotel image and branding development. An understanding for the hotel as a product whose name is connected with quality of services and offer in the customer’s mind is not made use in the development of Croatia’s hotel industry. The paper emphasises the importance of representing the hotel as a product. The development characteristics of Croatia’s hotel industry for which hotels were not developed using branding, instead as a single hotel offer for mass tourism, are underlined. The education of managers and marketing experts will play a major role in solving the development problems of Croatia’s hotel industry.

Reengineering in business functions and hotel controlling

1996 ◽  
Vol 2 (1) ◽  
pp. 113-120
Author(s):  
Vlado Galičić
Keyword(s):  
Business Process ◽  
Hotel Industry ◽  
Theory And Practice ◽  
Hotel Management ◽  
Modern Management ◽  
Business Results ◽  
Business Functions

Business reengineering as a new stream in philosophy in managerial theory and practice, deserves appropriate attention. Such request sounds extremely natural when an hotel industry is concerned. Employing positive aims in business reengineering and controlling, as a way of modern management in a hotel business process, hotel management achieves valuable possibilities to gain better business results.

ATTITUDES AND OPINIONS OF HOUSEKEEPING MANAGERS IN THE CROATIAN HOTEL INDUSTRY

2004 ◽  
Vol 10 (3-4) ◽  
pp. 53-64
Author(s):  
Zdenko Cerović ◽  
Tea Baldigara
Keyword(s):  
Hotel Industry ◽  
Middle Level ◽  
Hotel Management ◽  
Total Revenue ◽  
Hotel Room ◽  
Second Home ◽  
Hotel Performance ◽  
Key Factor ◽  
And Task

Hotel services, comprising an array of various services provided by the hotel, can be classified as basic and secondary services. Guests choose to stay at a hotel based on its rooms. The hotel room is a second home to the guest, and it provides the hotel management with 40% of total revenue. A well-furnished and appealing room is the primary task of the hotel management. In establishing the quality of the hotel room, a key role is assigned to the hotel housekeeper, whose functions and task place her/him in the middle level of hotel management. Fundamental to hotel performance, the housekeeper is a key factor in providing an appealing room to the guest who is willing to pay exactly how much the room is actually worth on the market.

scholarly journals MODERN FORMS OF ORGANIZATION AND PROCESS OF ANIMATION SERVICE AT HOTEL ENTERPRISES

2021 ◽  
Author(s):  
Svitlana Tymchuk ◽  
Natalia Tereshchuk
Keyword(s):  
Main Part ◽  
Hospitality Industry ◽  
Hotel Industry ◽  
Factors Influencing ◽  
Foreign Countries ◽  
The World ◽  
Hotel Service ◽  
Fierce Competition ◽  
High Degree

The article considers the process of improving the quality of service in hospitality enterprises through animation activities. Animation is considered as a whole industry in hotel service, an integral part of the whole service and quality hotel service. The paper also outlines areas for improving service in hotel enterprises through the introduction of animation services to their activities. The main purpose of this article is to analyze the factors influencing the development of animation services, to reveal the main functions and directions of animation services and to find possible innovations in the hotel industry animation programs, using the experience of leading hotel companies and foreign countries. The problem of product quality assurance is very important now, because much in the development of a particular industry depends on how progressive its implementation is. However, speaking about the main indicators of quality, as well as possible problems that may arise with the release of quality services, they are individual for the hotel and restaurant business and the hospitality industry in general. Now a whole new direction has been actively used all over the world - animation, it occupies an important niche in the development of tourism in general, and is quite relevant for the effective functioning of hospitality enterprises. The organization of animation is the main part of the hotel business, which expresses its high degree of professionalism. Considering the animation service in hotels, we can conclude that in today's world in conditions of fierce competition in the market of tourist services it is impossible to imagine a hotel complex without the organization of animation activities. In order for the guests of the hotel and restaurant business of different nationalities, different ages, wealth and opportunities (physical, intellectual, etc.) to remain satisfied, animation programs must be improved and changed throughout the season in content, intensity, time and other parameters for the return of visitors to the hotel.

THE INTEGRATION OF CROATIAN HOTEL INDUSTRY INTO THE STANDARD EUROPEAN AND INTERNATIONAL PERFORMANCE MEASUREMENT SYSTEM

2003 ◽  
Vol 9 (1) ◽  
pp. 49-56
Author(s):  
Ivanka Avelini Holjevac ◽  
Helga Maškarin
Keyword(s):  
Performance Measurement ◽  
Business Performance ◽  
Hotel Industry ◽  
Standard System ◽  
Performance Measurement System ◽  
Business Success ◽  
International Standard ◽  
Industry Type ◽  
Information And Communication

International standard system of business performance indicators used by the hotel industry consists of two parts: standard financial ratios - that are accepted and used by companies regardless of industry type, and standard business ratios for the hotel industry - a part that encompasses and reflects the characteristics of the hotel business operation. When defining the indicators and building the systems of indicators, it is necessary to take into consideration that they have to be adjusted to the characteristics of hotel operation, they have to reflect the quality of the business success, they have to be measurable and complement each other, be complete and comparable with similar companies and their business branch. The aim of this paper is to emphasize the importance of the integration of Croatian hotel industry into the European and international standard system for performance measurement. To enter the standard international hotel business information and communication system, certain conditions and standards need to be fulfilled. These conditions and standards are discussed in this paper.

scholarly journals Research on the importance of performance of business excellence of hotel companies in the time of globalization and regionalization

2021 ◽  
Vol 13 (2) ◽  
pp. 61-75
Author(s):  
Samira Dedić ◽  
Amra Nuhanović ◽  
Jasenka Đulić
Keyword(s):  
Focal Point ◽  
Univariate Analysis ◽  
Hotel Industry ◽  
Bivariate Analysis ◽  
Business Results ◽  
Business Excellence ◽  
Analysis And Synthesis ◽  
Hotel Managers ◽  
Descriptive Statistical Analysis

The focal point of the research in this paper is based on examining and evaluating the role and importance of performance of business excellence in the hotel industry in the time of globalization and regionalization. The research conducted in this paper included the views of hotel managers related to each performance of business excellence in Bosnia and Herzegovina. The situation with the application of the concept of business excellence in the practice of hotel companies in B&H is not particularly favourable, since this issue has not been addressed at all. Although we can see progress in improving the quality of service provision in B&H hotels, the concept of business excellence has not been sufficiently researched, and therefore not represented in the field of hotel business. Taking into account the previous, the authors came to the conclusion that everything points to the need for adoption and business according to the concept of business excellence, and that its application is necessary to ensure good business results, and thus achieve competitive advantage of each hotel company. Within the elaboration of the theoretical starting points of the observed problem, the methods of analysis and synthesis, i.e. induction and deduction, were used, with the necessity of using a systematic approach in the research. In the empirical part of the research, statistical methods of univariate analysis (descriptive statistical analysis), bivariate analysis and multivariate analysis were used. The collected data were processed with the help of SPSS Statistics 20.0.

scholarly journals The perception of customers, managers and employees of small companies of hotel industry about sustainability

2009 ◽  
Vol 7 (2) ◽  
pp. 177-186
Author(s):  
Ana Alice Vilas Boas ◽  
Clayton Do Espírito Santo ◽  
Alessandra De Paula Moschen ◽  
Maurício Maynard do Lago
Keyword(s):  
Sustainable Development ◽  
Hotel Industry ◽  
Quality Of Services ◽  
Business Sector ◽  
Small Companies ◽  
The World ◽  
Domestic Tourism ◽  
Tourism Potential ◽  
Small And Medium Business

The tourism in the world is growing, obtaining more space and strength in pushing sustainable development. The need for following this evolution is placing the Brazilian hotel system search for new clients. More inside tourist would be interested in swapping international journeys for domestic tourism if there were better quality in the services and better offer of services. This paper aims to identify values that clients, managers, and employees towards growth and sustainability for small and medium business and describe how these values may interfere in the growth of these business sector. In April 2006, some questionnaires were applied in hotels and lodgers in the district of Penedo, which is located at the Mantiqueira Mountains and has a big tourism potential. As a result it was possible to state that honest and quality of services are the most relevant values perceived by the three groups of respondents.

AN ANALYSIS OF DECISION-MAKING PERFORMANCES IN CROATIAN HOTEL ENTERPRISES FROM 1994 TO 1998

1999 ◽  
Vol 5 (1-2) ◽  
pp. 161-184
Author(s):  
Igor Brajdić
Keyword(s):  
Decision Making ◽  
Hotel Industry ◽  
Personal Characteristics ◽  
Educational Background ◽  
Middle Level ◽  
Main Task ◽  
Hotel Management ◽  
Strategic Decisions ◽  
High Level

Initial research on some of the decision-making features in Croatian hotel enterprises in the period from the end of 1994 until 1998 was carried out with the primary aim of determining possible discrepancies and forwarding likely hypotheses for the causes of these discrepancies. Our analysis into the characteristics of decision-making is focused on certain key factors which influence the quality of decision-making. These are: decision categories with regard to their effect on the system and with regard to type of problem-oriented situation at hand; the competence of the manager; knowledge and experience; personal characteristics: the age factor. Possible measures for improving and enhancing these factors are also proposed. This paper covers the large hotel enterprises in the Istria region and the Primorsko-goranska County and deals with both high-level and middle-level management. The following results can be singled out from our research: - Providing youth is one of the suppositions for entering the third millennium, we can say that high-level management in the Croatian hotel industry of 1998 has greater potential for achieving this goal than did the high-level management of 1994. - Data obtained show that high-level management is very well qualified with regard to educational background. However, the majority of high-level managers and a considerable number o f middle-level managers do not possess the necessary knowledge in the field of hotel management. This applies to the entire period observed. - The years of employment at current positions do not exceed 10 years meaning that high-level managers are more open to challenges which they can face confidently based on prior experience. - High-level managers devote too much time to operational and tactical decisions at the expense of their main task within the enterprise which is developing a strategy, a vision of the future and making it into a reality. -There is an obvious drop in the quality of high-level decision-making towards the end of the period observed. Although high-level management should be committed to non-programmed decisions, this is hardly the case in reality. These results clearly indicate the necessity to undertake immediate measures in the field of hotel management in order to: 1. Increase the level of hotel management knowledge in both high-level and middle-level managers. 2. Create a setting in which high-level management, throughout the country, will be motivated to take strategic decisions. 3. Develop the support apparatus to decision-making as an indispensable prerequisite to the successful development of the Croatian hotel industry.

scholarly journals ECONOMIC IMPACTS OF THE COVID-19 PANDEMIC ON THE HOTEL BUSINESS IN ZIMBABWE

2021 ◽  
Vol 1 (2) ◽  
pp. 105-121
Author(s):  
Felicity N Ncube ◽  
Oliver Chikuta ◽  
Vitalis Basera ◽  
Rudorwashe Baipai ◽  
Precious Mazhande ◽  
...  
Keyword(s):  
Disaster Management ◽  
Hotel Industry ◽  
Adverse Impact ◽  
Hotel Management ◽  
Operational Cost ◽  
The World ◽  
Management Plans ◽  
Hotel Sector ◽  
The Impact ◽  
Method Approach

It is evident from literature that the spread of the Covid-19 pandemic has brought the world economiesto its ‘knees’. No industry has gone untouched by the effects of this pandemic. Globally there has beenan adverse impact on travel which is backbone of the hotel industry. This study focuses on exploringthe impact that the Covid-19 pandemic has had on Zimbabwean hotel sector. The objectives of thestudy focused on investigating the impact of Covid-19 pandemic on hotel occupancy and revenue andproposing strategies that can be implemented for recovery post the pandemic. The study adopted amixed method approach, semi-structured questionnaires were used to gather data from 29 (3-5 star) hotel management across the various major tourism cities in Zimbabwe. Findings reveal that the Covid-19 pandemic has had an adverse impact on hotel occupancy and revenue. Occupancy and revenue have dropped. Strategies have been employed by hotel to cope with the adverse impact of reducedoccupancy and revenue, these include working with minimal staff to avoid increases exposure, closingother parts of the hotel to reduce operational cost and operating on take out bases. It can be concludedthat hotels in Zimbabwe are not prepared for pandemics like Covid-19. It is therefore recommendedthat disaster management plans relating to pandemics be developed and implemented by hotels.

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