A Study on the Model and Effectiveness of Network Governance: Focusing on Namyangju Social Service Delivery System

2018 ◽  
Vol 22 (2) ◽  
pp. 147-172
Author(s):  
Lanhee Ryu
Keyword(s):  
Service Delivery ◽  
Delivery System ◽  
Social Service ◽  
Network Governance ◽  
Service Delivery System ◽  
Social Service Delivery

scholarly journals Critical Factors Affecting Sustainable Success of Social Service Systems

2019 ◽  
Vol 5 (4) ◽  
pp. 77
Author(s):  
Mikyoung Lee ◽  
Marko Majer ◽  
Boyoung Kim
Keyword(s):  
Service Delivery ◽  
Social Services ◽  
Delivery System ◽  
Social Service ◽  
Service System ◽  
Service Delivery System ◽  
Critical Factors ◽  
Operation Method ◽  
The Social ◽  
Social Service System

Increasing demand for various social services in accordance with the global social change in time requires a systematic and efficient system based on a user-oriented policy operation method beyond an administrative operation method of social services. Therefore, this study aimed to present a specific direction for the development of the social service system by empirically deriving and discussing the critical factors that can lead to sustainable success of the social service system. To this end, 12 factors in 3 areas were critically analyzed through a questionnaire survey and analysis on the basis of the Analytic Hierarchy Process (AHP) method for the social service workers and users of the 50 Plus Foundation, an organization that helps the elderly in Seoul to continue their social participation. The analysis results confirmed that the service delivery system was the most important factor among the service delivery system, service administration, and service network, and, in particular, factors for users’ active system access, such as accessibility and participation possibility, were the most influential factors for sustainable success of the social service system. Ultimately, unlike in the past, system development and direction should be sought by considering service users rather than a one-sided policy approach of the government for the development and operation of the social service system.

Pengaruh Service Delivery System Terhadap Loyalitas Nasabah Penabung Suatu Survey Pada Bank Rakyat Indonesia Cabang Palembang)

2018 ◽  
Vol 16 (2) ◽  
pp. 90
Author(s):  
Rohmial Rohmial
Keyword(s):  
Service Delivery ◽  
Delivery System ◽  
Customer Loyalty ◽  
Simple Random Sampling ◽  
Matrix Analysis ◽  
Survey Method ◽  
Service Delivery System ◽  
Physical Support ◽  
Dependent Variables ◽  
Contact Personnel

The objective of this study are : 1) the application of service delivery system that can be applied by Bank Goveerment in Palembang, 2) the influence of physical support on customers, 3) the influence of contact personnel on loyalty of the customers of Bank Goverment in Palembang, 4) the influence of service delivery system on customer loyalty at Bank Goverment in Palembang. This study is done by survey method so as to describe the response from respondents. The samples are taken by using simple random sampling with 100 respondents. The instruments are observation, quesionares and interview, the data analysis is done by using descriptive and matrix analysis. The results of this research shows that all independent variables (physical support and contact personnel) significantly and positively influence the dependent variables (loyalty of the customers).

Sign in / Sign up

Export Citation Format

Share Document