scholarly journals A Critical Perspective on the Central Governmental Reorganization of the Social Service Delivery System for People with Disabilities

2008 ◽  
Vol null (39) ◽  
pp. 221-252 ◽  
Author(s):  
Sun Woo Lee
Keyword(s):  
Service Delivery ◽  
Delivery System ◽  
Social Service ◽  
People With Disabilities ◽  
Service Delivery System ◽  
Critical Perspective ◽  
Social Service Delivery ◽  
The Social

scholarly journals Critical Factors Affecting Sustainable Success of Social Service Systems

2019 ◽  
Vol 5 (4) ◽  
pp. 77
Author(s):  
Mikyoung Lee ◽  
Marko Majer ◽  
Boyoung Kim
Keyword(s):  
Service Delivery ◽  
Social Services ◽  
Delivery System ◽  
Social Service ◽  
Service System ◽  
Service Delivery System ◽  
Critical Factors ◽  
Operation Method ◽  
The Social ◽  
Social Service System

Increasing demand for various social services in accordance with the global social change in time requires a systematic and efficient system based on a user-oriented policy operation method beyond an administrative operation method of social services. Therefore, this study aimed to present a specific direction for the development of the social service system by empirically deriving and discussing the critical factors that can lead to sustainable success of the social service system. To this end, 12 factors in 3 areas were critically analyzed through a questionnaire survey and analysis on the basis of the Analytic Hierarchy Process (AHP) method for the social service workers and users of the 50 Plus Foundation, an organization that helps the elderly in Seoul to continue their social participation. The analysis results confirmed that the service delivery system was the most important factor among the service delivery system, service administration, and service network, and, in particular, factors for users’ active system access, such as accessibility and participation possibility, were the most influential factors for sustainable success of the social service system. Ultimately, unlike in the past, system development and direction should be sought by considering service users rather than a one-sided policy approach of the government for the development and operation of the social service system.

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