Kinek Package Delivery Service

In this era of globalization, can not be denied that the delivery of goods is needed, either by individuals or by organizations / companies. Delivery of goods (raw materials, semi-finished materials, or finished goods) that are not timely can cause inhibition of the production process. Package delivery service is a business services meripan goods that are very much the competition, therefore the income of goods services companies especially package goods packages tend to fluctuate decline as experienced by one of the domestic delivery services. With so many business competition for goods merchandise services, competition in the future will increase or change faster so that the demand map of these services will also change, if the service company does not follow the change impossible the company will exist. That is why management is required for the risks that often arise in the delivery of goods. Risk management steps that can be done include the management of human resources business competition freight services, delivery errors, goods damage sent, theft or fire warehouse. By knowing the various risks typically faced by the company, then handling the risks quickly and accurately can minimize the risks faced by the company, so spend large funds.

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Consumer's point of view on parcel lockers in DKI Jakarta

MATEC Web of Conferences ◽

10.1051/matecconf/201927003003 ◽

2019 ◽

Vol 270 ◽

pp. 03003

Author(s):

Nahry ◽

Alvin Farhan Vilardi

Keyword(s):

Home Delivery ◽

Point Of View ◽

Delivery Service ◽

Package Delivery ◽

Last Mile ◽

Direct Delivery ◽

Last Mile Delivery ◽

To Receive ◽

Service Vehicles ◽

Type Of Delivery

Online shopping businesses grow significantly in Indonesia, especially in Jakarta. Consumers find out that purchasing products online is more effective. Most of consumers in Jakarta choose direct (home) delivery as their last-mile delivery method, which proposes consumers to receive the purchased goods at home. E-commerce could minimize trip distance travelled by consumers, but distance travelled by delivery service vehicles increase. It causes new problems such as environmental issues. Parcel lockers method appeared as the solution, which proposes advantages for consumers and package delivery operators. Its scheme could minimize distance travelled by both. The packages that dropped in the lockers would be picked up, sorted, and delivered to other lockers. Consumers would pick up their goods by travelling to destination lockers. It could minimize delivery trips. This study observed the consumer's point of view on parcel lockers method, and analyse the potency of parcel lockers. This study was carried out by two online surveys with four main variables that are location, information, cost, and punctuality. The results found that punctuality is the most affecting factor (38.8%) for consumers in choosing type of delivery service. Based on the services, respondents prefer to choose parcel lockers (68.4%) rather than direct delivery.

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