scholarly journals CRITICAL SUCCESS FACTORS IN THE IMPLEMENTATION OF INFORMATION SYSTEMS FROM THE PERCEPTION OF USERS: A PUBLIC SECTOR EXPERIENCE

2019 ◽  
Vol 3 ◽  
pp. 1-19
Author(s):  
Platini Gomes Fonseca ◽  
Dennis Marinho Oliveira Ramalho De Souza ◽  
Ernani Marques Dos Santos ◽  
Tainã Gomes Barbosa Dos Santos ◽  
Morjane Armstrong Santos De Miranda
Keyword(s):  
Information System ◽  
Decision Support ◽  
Decision Support System ◽  
Support System ◽  
Critical Success Factors ◽  
Success Factors ◽  
Organizational Factors ◽  
Positive Perception ◽  
Critical Success ◽  
Adequate Management

The objective of the article is to identify the perception of users of the Decision Support System (DSS), used by the Federal University of Brazil (UNIVASF), about the management of the Critical Success Factors (CSF) in the implementation of the Information System. The research, descriptive and quantitative, had data collected through a structured questionnaire, applied to Decision Support System users of the Federal University. The results reveal that organizational factors were perceived as those that received more adequate management, when compared to technological CSFs, while compliance with legislation was the factor that obtained the highest positive perception index. It should also be noted that preventive corrective initiatives adopted by managers were not sufficient, leading to this factor being the one with the least positive perception of adequate management. In addition, the career can affect to a certain extent the level of perception Management of the process of implementation of the information system.

scholarly journals Critical Success Factors Affecting Information System Satisfaction in Public Sector Organizations

2020 ◽  
Vol 28 (3) ◽  
pp. 77-98
Author(s):  
Kamel Rouibah ◽  
Adel Dihani ◽  
Nabeel Al-Qirim
Keyword(s):  
Information System ◽  
Technology Adoption ◽  
Critical Success Factors ◽  
Information Quality ◽  
Success Factors ◽  
User Involvement ◽  
Organizational Factors ◽  
Management Support ◽  
Is Success ◽  
Critical Success

Many studies have investigated technology adoption in western countries and ignored the Arab region. The available Arab studies focused on the technology adoption model (TAM) and its subsequent variations while leaving important factors such as information quality, user involvement, availability of training and top management support on the success of information systems (IS). Despite that these factors were studied scantly in some past studies, this research attempts to fill this gap and develop a more integrative model of IS success. Results indicated the existence of four critical success factors, three organizational factors (management support, training, user involvement), and an information system factor (information quality), that affect IS success (use and satisfaction). Results found that information quality for the first time mediates the effect of the three organizational factors on IS success, while TAM components (perceived usefulness and perceived ease of use) have no effect.

scholarly journals Multi-Criteria Decision Making Model for Application Maintenance Offshoring Using Analytic Hierarchy Process

2021 ◽  
Vol 11 (18) ◽  
pp. 8550
Author(s):  
Hanif Ur Rahman ◽  
Mushtaq Raza ◽  
Palwasha Afsar ◽  
Abdullah Alharbi ◽  
Sultan Ahmad ◽  
...  
Keyword(s):  
Decision Making ◽  
Decision Support ◽  
Decision Support System ◽  
Support System ◽  
Success Factors ◽  
Offshore Outsourcing ◽  
Multi Criteria Decision Making ◽  
Analytic Hierarchy ◽  
Critical Success ◽  
Hierarchy Process

The phenomenon of Global Software Development (GSD) has attracted the interest of businesses all over the world. It brings together partners from various national and corporate cultures to develop applications with numerous advantages, including access to a vast labor pool, cost savings, and round the clock growth. GSD, on the other hand, is technologically and organizationally diverse and poses a number of obstacles for the development team, such as geographical distance, cultural differences, communication and language barriers. Global services are provided by selecting one of the suitable global delivery options, i.e., the onshore model, nearshore model or offshore model. Experts typically choose one of the models based on the nature of the project and the needs of the customer. However, the vendors and clients lack an adequate decision support system that can assist them in making suitable sourcing decisions. Therefore, the current study presents a Multi-Criteria Decision Making (MCDM) model for offshore outsourcing decisions of application maintenance. To achieve our target, two systematic literature reviews were conducted that explored a list of 15 influencing factors. The identified factors were further evaluated in the outsourcing industry by performing an empirical study that resulted in a list of 10 critical success factors. We propose a sourcing framework based on the critical success factors that can assist decision makers in adopting a suitable sourcing strategy for the offshore outsourcing of application maintenance. In order to further enhance the decision-making process, the MCDM model is developed based on the Analytic Hierarchy Process (AHP). The MCDM model is evaluated with three case studies in highly reputable international companies, including IBM Stockholm, Sweden, Vattenfall AB, Stockholm, Sweden and a London based company in the United Kingdom. The outcomes of these case studies are further reviewed and validated by the outsourcing specialists in other firms. The proposed model is used as a decision support system that determines the ranking of sourcing alternatives and suggests the most suitable option for application maintenance offshoring.

scholarly journals Critical Succsess Factors Decision Support System for SME

2020 ◽  
Vol 8 (6) ◽  
pp. 2187-2192
Keyword(s):  
Decision Support ◽  
Decision Support System ◽  
Decision Support Systems ◽  
Support System ◽  
Success Factors ◽  
Support Systems ◽  
System Development ◽  
Successful Implementation ◽  
Critical Success ◽  
Support Decision Making

Decision support system is part of information system to support decision making. This research purpose to identify the critical factors influence the successful implementation of decision support systems in SMEs.The purpose of this paper is also to analyze the part of decision support systems in SMEs to see the optimization of decision support system development. This research uses a methodology by identifying systematic literature from several sources from 2006 to 2019. The study found 42 articles relating to decision support systems and SMEs. The results of this research are the critical success factors of decision support system implementation in SMEs.

A decision support system that links short-term silvicultural operating plans with long-term forest-level strategic plans

1993 ◽  
Vol 23 (6) ◽  
pp. 1078-1095 ◽  
Author(s):  
Robert G. Davis ◽  
David L. Martell
Keyword(s):  
Information System ◽  
Decision Support ◽  
Decision Support System ◽  
Geographical Information System ◽  
Support System ◽  
Planning Horizon ◽  
Geographical Information ◽  
Timber Species ◽  
Short Term

This paper describes a decision support system that forest managers can use to help evaluate short-term, site-specific silvicultural operating plans in terms of their potential impact on long-term, forest-level strategic objectives. The system is based upon strategic and tactical forest-level silvicultural planning models that are linked with each other and with a geographical information system. Managers can first use the strategic mathematical programming model to develop broad silvicultural strategies based on aggregate timber strata. These strategies help them to subjectively delineate specific candidate sites that might be treated during the first 10 years of a much longer planning horizon using a geographical information system and to describe potential silvicultural prescriptions for each candidate site. The tactical model identifies an annual silvicultural schedule for these candidate sites in the first 10 years, and a harvesting and regeneration schedule by 10-year periods for aggregate timber strata for the remainder of the planning horizon, that will maximize the sustainable yield of one or more timber species in the whole forest, given the candidate sites and treatments specified by the managers. The system is demonstrated on a 90 000 - ha area in northeastern Ontario.

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