scholarly journals Service Quality - Determining Factors

2015 ◽  
Vol 1 ◽  
pp. 102-105
Author(s):  
Laimutė Žalimienė
Keyword(s):  
Service Quality ◽  
Social Services ◽  
Social Service ◽  
Service System ◽  
Quality Measurement ◽  
Distinguishing Characteristic ◽  
Determining Factors ◽  
Second Period ◽  
Social Service System

The goal of the paper is to present the development of social service system in Lithuania. The first period is from 1990 to 1998. It is stated that the first period is characterized by the rapid increase in the amount of social services. The second period started in 1998 and its distinguishing characteristic is an attention to the quality of social services. The issues and difficulties of quality measurement are discussed in the last part of the paper.

scholarly journals MODERNIZATION OF THE SOCIAL SERVICE SYSTEM IN THE CONTEXT OF INNOVATIVE DEVELOPMENT OF THE RUSSIAN FEDERATION: MECHANISMS AND BARRIERS

2019 ◽  
pp. 230-240
Author(s):  
Yuliya A. Petrovskaya ◽  
Keyword(s):  
Social Services ◽  
Social Entrepreneurship ◽  
Social Service ◽  
Rural Areas ◽  
Service System ◽  
Well Being ◽  
Innovative Development ◽  
The Social ◽  
Social Service System

The most important condition for the successful innovative development in Russia is acceptance of the introduced reforms by the population and their understanding that these transformations entail improvement of the quality of life and growth in the level of social well-being. The quality and accessibility of social services are important components of social welfare. The system of social services currently existing in our country needs modernization which would include increasing the availability of social services, development of competition for the quality of their provision and extension of the range of services rendered to citizens. The subject matter under research in this paper is mechanisms and barriers of the social service system modernization in the context of the principal directions of Russia’s innovative development. There appear to be two main mechanisms of modernization: inclusion in the social services system of such entities as socially oriented non-profit organizations and development of social entrepreneurship that could extend the range of social services available to the population and compete for the quality of their provision. Special attention is paid to the analysis of interaction between governmental and non-governmental social service entities. The empirical research combines quantitative and qualitative methodology, since a number of phenomena (e.g. social entrepreneurship) represent an exception rather than a rule, and therefore they are of particular interest. Among the main barriers to the modernization of the social service system, there are both administrative barriers and the ideas and beliefs prevailing among the population (distrust of NGOs; low level of awareness of social entrepreneurship; reluctance of managers to register their organizations as providers of social services; low civil activity of the population in the regions of the Republic; concentration of non-governmental social service entities in the territory of the Petrozavodsk city, with the problem of access to social services being most acute in rural areas).

scholarly journals Critical Factors Affecting Sustainable Success of Social Service Systems

2019 ◽  
Vol 5 (4) ◽  
pp. 77
Author(s):  
Mikyoung Lee ◽  
Marko Majer ◽  
Boyoung Kim
Keyword(s):  
Service Delivery ◽  
Social Services ◽  
Delivery System ◽  
Social Service ◽  
Service System ◽  
Service Delivery System ◽  
Critical Factors ◽  
Operation Method ◽  
The Social ◽  
Social Service System

Increasing demand for various social services in accordance with the global social change in time requires a systematic and efficient system based on a user-oriented policy operation method beyond an administrative operation method of social services. Therefore, this study aimed to present a specific direction for the development of the social service system by empirically deriving and discussing the critical factors that can lead to sustainable success of the social service system. To this end, 12 factors in 3 areas were critically analyzed through a questionnaire survey and analysis on the basis of the Analytic Hierarchy Process (AHP) method for the social service workers and users of the 50 Plus Foundation, an organization that helps the elderly in Seoul to continue their social participation. The analysis results confirmed that the service delivery system was the most important factor among the service delivery system, service administration, and service network, and, in particular, factors for users’ active system access, such as accessibility and participation possibility, were the most influential factors for sustainable success of the social service system. Ultimately, unlike in the past, system development and direction should be sought by considering service users rather than a one-sided policy approach of the government for the development and operation of the social service system.

The role of social partnership in modernizing the system of social services for older persons

2020 ◽  
pp. 25-30
Author(s):  
Rita Khamadeeva ◽  
Natalia Bolshakova
Keyword(s):  
Older People ◽  
Social Services ◽  
Social Service ◽  
Older Persons ◽  
Service System ◽  
Social Partnership ◽  
Social Sphere ◽  
The Social ◽  
Social Service System

The article considers the role of social partnership in the modernization of the social service system for older people. It is noted that changes in the social sphere are necessary not because the social service system does not cope with its tasks, but because the changed reality, social problems and needs of older people make new demands on it.

Buddhism-based charity, philanthropy, and social work: A lesson from Vietnam

2018 ◽  
Vol 62 (3) ◽  
pp. 1075-1087 ◽  
Author(s):  
Huong T Hoang ◽  
Trang T Nguyen ◽  
Jerry F Reynolds
Keyword(s):  
Social Work ◽  
Social Services ◽  
Social Service ◽  
Charitable Giving ◽  
Service System ◽  
Secondary Data ◽  
Proposed Model ◽  
The Social ◽  
Private And Public ◽  
Social Service System

Private and public social services, including social work centers, are limited to disadvantaged Vietnamese people, such as orphans and people with HIV/AIDS. Buddhism-based organizations (BBOs) have been acknowledged as an avenue to extend social services in Vietnam. This article reviews the social service system and BBOs in Vietnam using secondary data and findings from an empirical study on Buddhist charitable giving. A proposed model linking BBOs to social work centers seeks to improve the efficacy and effectiveness of service delivery.

scholarly journals System and Types of Social Services

2020 ◽  
Vol 4 (91) ◽  
pp. 49-53
Author(s):  
Zh. V. Sinkevich ◽  
Keyword(s):  
Social Services ◽  
Social Entrepreneurship ◽  
Social Service ◽  
Social Protection ◽  
Service System ◽  
Non Profit ◽  
The Social ◽  
Non Profit Organizations ◽  
Social Service System ◽  
Legal Entities

It has been established that, for many years, special legal entities of state and municipal forms of ownership were created as characteristic of the social protection of citizens. In the modern period of development of organizations, the designated relations are associated with the transfer of state functions to legal entities, regardless of their form of ownership and to individuals. This tendency manifests itself in the creation of a system within which small and medium-sized businesses are also involved in the provision of social services. The article presents an analysis of social services from the standpoint of the systemic construction of relations. It is proposed to understand the social service system as the elements resulting in the provision of social services, these relations are regulated by public and private norms. It is concluded that such services are provided by a special subject composition of organizations and individual entrepreneurs, as well as by state-authorized bodies that coordinate these relations, decide to classify citizens as needy. A comparative analysis of the legislative concept “social service system” and its differences from the “system of social services” is offered. Through the analysis of the convergence of private and public principles, the tendency of convergence of the norms of social security and civil law is revealed. It is proposed to consider the types of social services through the features of social services as a special type of service. A comparison of social service legislation and provisions on social entrepreneurship is given. Identifying trends in the development of law, the author concluded that the legislator, by transferring part of the authority to provide social services to subjects of social entrepreneurship, determines the area of responsibility of each subject of relations, develops a mechanism for providing services through a competitive basis of providers of social services. Social services can be provided by any entity, including non-profit organizations. Social services can be provided by any entity, including non-profit organizations.

scholarly journals Social Services Programs Today and in the Future

2015 ◽  
Vol 1 ◽  
pp. 90-94
Author(s):  
Audronė Vareikytė
Keyword(s):  
Social Services ◽  
Social Service ◽  
Service System ◽  
Institutional Care ◽  
Community Based ◽  
Private Organizations ◽  
The Social ◽  
Long Time ◽  
Community Based Services ◽  
Social Service System

The development of social services is discussed in the paper. The institutional care system was dominating for a long time in Lithuania. The community-based social services are a new thing for social service users, providers and organizers. The different amount of resources is given to social services in municipalities. Almost 60 percent of social service fund is dedicated to institutional care and there is a tendency to increase the funding of institutional care. The childcare is mostly institutionalised. The social service system has to be directed towards the efficiency of the system, the involvement of private organizations and NGO into the provision of social services, the priority of community based services.

scholarly journals The Contribution of Swedish International Development and Co-operation Agency (SIDA) into the implementation of Community Social Services Development Project

2015 ◽  
Vol 1 ◽  
pp. 97-98
Author(s):  
Alfredas Zabieta
Keyword(s):  
Social Security ◽  
International Development ◽  
Social Services ◽  
Social Service ◽  
Service System ◽  
Development Project ◽  
Financial Resources ◽  
Improvement Programs ◽  
The Republic ◽  
Social Service System

The goal of the paper is to present the content and implementation of “Community social services development” project. The project was executed in collaboration between Swedish International Development and Co-operation Agency (SIDA) and the Ministry of Social Security and Labour of the Republic of Lithuania. The main goal of the project was to construct the alternative social service system. The financial resources of SIDA were used to evaluate the project and to finance qualification improvement programs.

scholarly journals Transitions in health and social service system at the end of life

2010 ◽  
Vol 7 (2) ◽  
pp. 91-100 ◽  
Author(s):  
Mari Aaltonen ◽  
Leena Forma ◽  
Pekka Rissanen ◽  
Jani Raitanen ◽  
Marja Jylhä
Keyword(s):  
End Of Life ◽  
Social Service ◽  
Service System ◽  
Social Service System
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