A New Service Performance Index Based on Time Interval of Complaints
2015 ◽
Vol 44
(3)
◽
pp. 20140218
◽
2000 ◽
Vol 17
(6)
◽
pp. 671-678
◽
2011 ◽
Vol 16
(1)
◽
pp. 49
◽
2011 ◽
Vol 14
(2)
◽
pp. 207-226
◽
2012 ◽
Vol 32
(7-8)
◽
pp. 487-497
◽
2021 ◽
Vol 22
(Supplement_1)
◽
2015 ◽
Vol 44
(3)
◽
pp. 350-375
◽