Traveling Through Languages: Reports on Language Experiences in Tourists’ Travel Blogs

Multilingua ◽  
2015 ◽  
Vol 34 (3) ◽  
Author(s):  
Patrick Goethals
Keyword(s):  
Conceptual Framework ◽  
Management Theory ◽  
Rapport Management ◽  
Travel Diaries ◽  
Online Travel ◽  
Insight Into

AbstractThis paper aims to gain insight into (Spanish) tourists’ multilingual experiences by analyzing spontaneously written online travel diaries. Using the conceptual framework of Rapport Management Theory (RMT;

scholarly journals Rapport Management toward Expressing Sympathy in Persian

2017 ◽  
Vol 83 (4) ◽  
Author(s):  
Sayyed Amir Sheikhan
Keyword(s):  
Speech Act ◽  
Management Theory ◽  
Rapport Management ◽  
Communicative Role

The present study sets out to examine the realisation of the speech act of expressing sympathy in Persian, which, notwithstanding its significant communicative role, has not received the attention it deserves. More precisely, drawing on data collected through open role-plays and retrospective interviews, and using rapport management theory (Spencer-Oatey 2005), this study is an attempt to scrutinise Persian speakers’ sympathy expressions in a situation exhibit-ing solidarity between the interlocutors. Results show that by employing 12 distinct strategies, Persian speakers respect behavioural expectations through expressing involvement, empathy and respect in the context of sympa-thising. Also, they respect and mostly enhance their own and the interlocutor’s identity and respectability face. In addition, their interactional goals are strongly relational.

scholarly journals Rapport Management in President Buhari and Governor Sanwo-Olu’s Speeches on #EndSARS Protest in Nigeria

2021 ◽  
Vol 3 (4) ◽  
pp. 182-195
Author(s):  
Samuel Alaba Akinwotu
Keyword(s):  
Common Ground ◽  
Management Theory ◽  
Crisis Situation ◽  
Rapport Management ◽  
Essential Tool ◽  
Linguistic Strategies ◽  
Discourse Strategies ◽  
Political Office ◽  
Political Speeches

Speech making in politics is an essential tool used to manage relationships between politicians and the electorate. The success of a speech depends on the content and the discourse and linguistic strategies employed to achieve speakers’ communicative goals. Political speeches have been widely studied, but extant studies have given tangential attention to the management of rapport in speeches of political office holders delivered in crisis situation in Nigeria. Two speeches delivered by President Muhammadu Buhari (PMB) and Governor Babajide Sanwo-Olu (GBS) on the #EndSARS protests in Nigeria, downloaded from www.guardian.ng and www.premiumtimesng.com respectively, were purposively selected and analysed using Rapport Management theory. This is with the view to accounting for the linguistic elements and discourse strategies and their functions in maintaining harmonious relationship in selected texts. Linguistic elements such as the inclusive “we”, the institutional “I”, collective/possessive “us” “our” “your” and descriptive adjectives and strategies such as claiming common ground, expressing solidarity, showing empathy were employed to manage rapport and achieve communicative goals by PMB and GBS. While GBS tactically avoids utterances that are rapport threatening, some utterances of PMB have the tendency to impair rapport. He however mitigates them through hedging, personalisation, institutionalisation and testimonial argument.

scholarly journals "BENEFITS OF APPLYING THE CLIL CONCEPTUAL FRAMEWORK IN BUSINESS ENGLISH CLASSES"

2020 ◽  
Vol 13(62) (2) ◽  
pp. 191-198
Author(s):  
Maria Anca Maican
Keyword(s):  
Higher Education ◽  
Conceptual Framework ◽  
English Language ◽  
Competitive Advantages ◽  
The European Union ◽  
Business English ◽  
English Classes ◽  
Communication Culture ◽  
Insight Into ◽  
The Eu

"The present paper aims at providing an insight into the benefits that content and language integrated learning (CLIL) can bring to the teaching of business English in higher education, given the place of the English language in the European Union and the competitive advantages it offers on the international labour market. The first part of the paper puts emphasis on some historical facts related to CLIL, presents the EU position with respect to this teaching approach and introduces its characteristics. The second part shows how, in the absence of the dual-focus CLIL, this methodology can be adapted and successfully integrated in business English classes, by applying the four elements of the CLIL conceptual framework: content, communication, culture and cognition "

Intelligent Tutoring and Games (ITaG)

2010 ◽  
pp. 44-65 ◽  
Author(s):  
Danielle S. McNamara ◽  
G. Tanner Jackson ◽  
Art Graesser
Keyword(s):  
Conceptual Framework ◽  
Learning Environments ◽  
Functional Groups ◽  
Intelligent Tutoring ◽  
Learning Systems ◽  
Potential Solution ◽  
Learning Gains ◽  
Tutoring Systems ◽  
System A ◽  
Insight Into

Intelligent Tutoring Systems (ITSs) have been producing consistent learning gains for decades. The authors describe here a conceptual framework that provides a guide to how adding game-based features and components may improve the effectiveness of ITS learning environments by improving students’ motivation to engage with the system. A problem consistently faced by ITS researchers is the gap between liking and learning. ITSs effectively produce learning gains, but students often dislike interacting with the system. A potential solution to this problem lies in games. ITS researchers have begun to incorporate game-based elements within learning systems. This chapter aims to describe some of those elements, categorize them within functional groups, and provide insight into how elements within each category may affect various types of motivation.

scholarly journals A Voluntary Simplicity Lifestyle: Values, Adoption, Practices and Effects

2020 ◽  
Vol 12 (5) ◽  
pp. 1903 ◽  
Author(s):  
Jessica Osikominu ◽  
Nancy Bocken
Keyword(s):  
Literature Review ◽  
Conceptual Framework ◽  
Free Time ◽  
Consumption Patterns ◽  
Future Research ◽  
Voluntary Simplicity ◽  
Value Changes ◽  
Depth Interviews ◽  
Insight Into

Adopting a voluntary simplicity lifestyle (VSL) contributes to a change in consumption patterns towards more sustainable ones, which is urgently needed. This study defines the VSL as a voluntary reduction of income and consumption in exchange for more free time. Our research aims to contribute with more detailed VSL criteria. A literature review develops initial VSL criteria, which are validated against and enriched by data gathered through in-depth interviews with nine voluntary simplicity practitioners. This study contributes with: (1) more detailed insights into the value changes during lifestyle adoption of a VSL, (2) a detailed perspective on significant aspects in VSL adoption as well as how they tend to happen in sequence, and (3) insight into how consumption reduces or changes and how free time is spent when adopting a VSL. A conceptual framework for more detailed VSL criteria, as proposed in this study, is valuable to characterise the VSL lifestyle and differentiate it from other lifestyles. In sum, the study contributes to clearer perspectives on the VSL and provides detailed VSL criteria. Finally, we reaffirm the potential of VSL to contribute toward changing dominant unsustainable consumption patterns and indicate directions for future research.

Understanding resource commitment to R&D in multinational enterprises: a novel conceptual framework

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Niels le Duc
Keyword(s):  
Research And Development ◽  
Conceptual Framework ◽  
Multinational Enterprises ◽  
Design Methodology ◽  
External Environment ◽  
Multinational Enterprise ◽  
Added Value ◽  
Content Type ◽  
Resource Commitment ◽  
Insight Into

Purpose This paper aims to introduce and advocate the concept of resource commitment to better understand multinational enterprise (MNE) research and development (R&D) behavior. Design/methodology/approach Adopting a theory adaptation research design, this paper assesses the characteristics and antecedents associated with varying resource commitment positions. It does so in relation to MNE R&D activities, considering their importance to firm competitiveness and the recent increases in the number of locations and innovative activities a firm might choose to invest in. Findings The paper presents a framework showing that differences in resource commitment are more nuanced than expected. The evaluation of antecedents shows that the external environment, the purpose of R&D activities and firm experience influence the resource commitment position of a firm’s R&D activities. Originality/value The paper provides a pathway toward understanding of MNE R&D behavior, explaining observable differences in resource and commitment levels of R&D units. The presented framework offers MNE managers insight into when to adopt which resource commitment positions. It offers policymakers insights into the type of activities and the companies they need to attract to maximize the added value of firm’s investments in their country/region.

scholarly journals Conceptual Framework for Modeling Business Capabilities

10.28945/3148 ◽  
2007 ◽  
Author(s):  
Jean-Pierre Brits ◽  
Gerrit Botha ◽  
Marlien Herselman
Keyword(s):  
Conceptual Framework ◽  
Feedback Loop ◽  
Enterprise Architecture ◽  
Research Study ◽  
Feedback Loops ◽  
Organizational Analysis ◽  
Conceptual Approach ◽  
Business Environments ◽  
Agile Organization ◽  
Insight Into

Staying competitive in today’s fast changing markets and business environments has become a big issue in organizations these days. To be able to foresee the future of the industry and have insight into customer’s articulated and unarticulated needs are critical capabilities that organizations need to acquire in order to stay competitive. The objective of this research project is to provide a conceptual approach to analyze an organization and to provide a foundation that would support the architecture of an agile organization. Enterprise architecture, business capabilities, organizational analysis and innovation are the main practices that contribute towards the construction of capabilities and the development of the conceptual business capability framework. The most significant findings from this research study were the development of a conceptual framework that is later utilized to construct business capabilities. A business capability model has also been produced to visually depict a business capability. This study also provided two feedback loops, namely the organizational feedback loop and the innovative feedback loop.

scholarly journals A Study of Customer Service Agent’s Pragmatic Identity Construction in Complaint Responses

2021 ◽  
Vol 4 (3) ◽  
pp. p89
Author(s):  
Cheng Huang ◽  
Ping Liu
Keyword(s):  
Identity Construction ◽  
Customer Service ◽  
Care Center ◽  
Management Strategies ◽  
Management Theory ◽  
Rapport Management ◽  
Customer Care ◽  
Complaint Handling ◽  
New Ideas ◽  
Research Questions

Positioned within rapport management theory proposed by Spencer-Oatey, this article investigates the customer service agent’s pragmatic identity construction in complaint response calls. Drawing on data of 42 complaint handling recordings from the customer care center of a Chinese airline company, this study tries to address these three research questions: 1) What types of pragmatic identities do the customer service agents construct in complaint response calls? 2) How are these pragmatic identities constructed through rapport management strategies? 3) What interpersonal functions do these pragmatic identities perform? By adopting a qualitative research method, this study has found that the agents mainly construct three default identities and one deviational identity in complaint response calls by employing nine rapport management strategies from four rapport management domains. These different pragmatic identities mainly perform three kinds of interpersonal functions: support face needs, support sociality rights and obligations, and support interactional goals. The findings further validates the feasibility of rapport management theory in the study of identity construction, and provides new ideas for future study on pragmatic identity construction in institutional communications.

scholarly journals Key characteristics for designing a supply chain performance measurement system

2019 ◽  
Vol 68 (2) ◽  
pp. 296-318 ◽  
Author(s):  
Sara Elgazzar ◽  
Nicoleta Tipi ◽  
Glynis Jones
Keyword(s):  
Supply Chain ◽  
Performance Measurement ◽  
Conceptual Framework ◽  
Measurement System ◽  
Performance Measurement System ◽  
Supply Chain Performance ◽  
Content Type ◽  
Design Elements ◽  
Practical Implications ◽  
Insight Into

Purpose The purpose of this paper is to conduct a review of the literature that gives insight into design elements for constructing a supply chain performance measurement (SCPM) system. Design/methodology/approach A systematic review of published research on SCPM systems and frameworks over the last two decades was conducted with the purpose of categorising key functions of SCPM systems by providing an insight into the design, functionality, implementation and practical implications of SCPM systems. Findings The review revealed a set of functions governing the SCPM system that have not been fully explored in previous research: the process focus, prioritisation, integration and causality functions of a SCPM system. A relationship between two or more functions can be created to include more functionality based on the needs of the company to create a comprehensive performance measurement system. Research limitations/implications The paper concludes with a conceptual framework to guide future research in the area of designing a SCPM system and define the main aspects that should be considered when developing a SCPM system. Practical implications The paper brings a new dimension to the SCPM research by identifying the main functions of SCPM systems that could benefit practitioners to set up a SCPM system relevant to its intended function. The paper presents multiple potential stages of merging different functions in one SCPM system. Based on the company’s needs and context, the functionality of the SCPM system can be designed at four levels creating ten possible scenarios when designing a company’s SCPM system. Originality/value The paper integrated the literature and findings of 269 research papers of the last two decades, upon which a conceptual framework was developed as a guide for constructing an effective SCPM system.

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