The moderating role of technology anxiety on brand service quality, brand image and their relation to brand loyalty

2018 ◽  
Vol 12 (3) ◽  
pp. 270
Author(s):  
Syahida Abd Aziz ◽  
Muhammad Shahar Jusoh ◽  
Mohammad Harith Amlus
Keyword(s):  
Service Quality ◽  
Brand Loyalty ◽  
Brand Image ◽  
Technology Anxiety ◽  
Moderating Role

scholarly journals THE IMPACT OF AUTOMATED SERVICES QUALITY ON BRAND LOYALTY WITH THE MEDIATING ROLE OF CUSTOMER SATISFACTION AND MODERATING ROLE OF CUSTOMER KNOWLEDGE

2015 ◽  
Vol 03 (02) ◽  
pp. 10-18
Author(s):  
Anser Hayat
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Brand Loyalty ◽  
Services Quality ◽  
Customer Knowledge ◽  
Mediating Role ◽  
The Impact ◽  
Positive Effect ◽  
Moderating Role

The aim of this study was to find out the impact of automated service quality on brand loyalty with the mediating role of customer satisfaction and moderating role of customer knowledge. Data was collected through 150 questionnaires completed by randomly selected customers. Descriptive statistics, exploratory factor analysis, and multiple regressions were used to test the direct impact of automated services quality on brand loyalty, and moderating role of customer knowledge. The findings suggest that the automated service quality and customer knowledge have a significant and positive effect on customer satisfaction. The results show automated service quality and customer satisfaction to be significantly associated with brand loyalty.

Green brand benefits and their influence on brand loyalty

2017 ◽  
Vol 35 (3) ◽  
pp. 425-440 ◽  
Author(s):  
Jialing Lin ◽  
Antonio Lobo ◽  
Civilai Leckie
Keyword(s):  
Brand Loyalty ◽  
Perceived Risk ◽  
Structural Equation ◽  
Online Survey ◽  
Brand Image ◽  
Content Type ◽  
Green Trust ◽  
The Relationship ◽  
Moderating Role

Purpose The purpose of this paper is to investigate the formation of green brand image through customers’ perceptions of the functional and emotional benefits associated with green brands and the influence of green brand image on purchase behavioural response. Additionally, the influence of a moderating variable (green perceived risk) on this formation process is examined. Design/methodology/approach Data were collected using an online survey administered to a consumer panel in China. Structural equation modelling was used to test the conceptual model. Findings The results demonstrate that the provision of utilitarian benefits and self-expressive benefits directly enhance the brand’s green image. Also, utilitarian benefits and green brand image have direct influences on green brand loyalty. Green perceived risk negatively moderates the relationship between utilitarian benefits and green brand image. Research limitations/implications This study extends previous research by examining the development of green brand image and investigating the moderating role of green perceived risk in this process. Also, this study enriches research on green brand and corporate branding by investigating the relationship between green brand image and brand loyalty. Originality/value Although previous research has examined how perceived benefits influence the development of corporate brand image, the issue has not been investigated from a green branding perspective. Moreover, the moderating role of green perceived risk in the formation of green brand image has not been explored, despite the concerns relating to greenwash which have been raised in several green brand studies. Finally, green brand image was found to be a strong antecedent of brand loyalty, besides the predominant elements of green trust and green satisfaction.

scholarly journals Antecedents of Brand Loyalty in Beverage Industry of Pakistan, Moderating Role of Brand Image

2018 ◽  
Vol 6 (2) ◽  
pp. 60-67
Author(s):  
Muhammad Javed ◽  
◽  
Khurram Shahzad ◽  
Keyword(s):  
Brand Loyalty ◽  
Brand Image ◽  
Negative Relationship ◽  
Perceived Quality ◽  
Brand Awareness ◽  
Survey Method ◽  
Beverage Industry ◽  
Study Results ◽  
Moderating Role

The aim of the current study was to examine a few antecedents of brand loyalty, such as brand awareness, perceived quality, especially focusing on the moderating role of brand image. The data were collected using survey method and statistical techniques such as correlation and regression were used for analysis and interpretation of the said data. The results indicated a positive relationship between perceived quality and brand loyalty but a negative relationship between brand awareness and brand loyalty. Additionally, no moderation has been found between brand awareness, perceived quality and brand loyalty due to brand image. Furthermore, perceived quality is found to be a determinant of brand loyalty. Overall, these results demonstrated that the influence on brand loyalty varies across various variables of study. Results from this study contribute to the marketing and brand managers seeking to improve their understanding of the ever growing brand loyalty topic

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