Construction of Multi Dimensional Performance Measurement Model in Business Organizations: An Empirical Study

The relation between performance measurement and accountability is already shown empirically and conceptually in literatures and researches. In 1999, The Government of Indonesia implemented performance accountability system as a periodic government institution accountability mechanism to give their responsibility on resources management, policy implementation based on their authority. The research consist four variables, Performance Measurement Mechanism, Instrument Quality, Organization capacity and Organization Accountability. Quantitative method used as research method with regression analysis which conducted at 28 local organizations at Bandung city, covered 161 respondents. This research conducted by conceptual framework of performance measurement by Moran (2013), Instrument quality by Van Dooren et al (2010) , organization capacity from Ingraham (2003) and Accountability concept by Koppel (2005. Research result shows that organization accountability can be achieved if the performance measurement implemented correctly. Research conclusion is Performance Measurement Mechanism, Instrument Quality and Organization capacity are influence the Organization Accountability. The research recommendation is strengthening performance measurement implementation at local level through knowledge transfer and taking consideration on organization capacity to create compatible perofrmance measurement model based on characteristic organization. Key Words: Performance Measurement, Mechanism, Quality, Capacity, Accountability, Public Sector

Download Full-text

Design of Batik Crafts Industrial Performance Measurement Model in Wukirsari Region Bantul

Conference SENATIK STT Adisutjipto Yogyakarta ◽

10.28989/senatik.v4i0.217 ◽

2018 ◽

Vol 4 ◽

Author(s):

Yasrin Zabidi

Keyword(s):

Performance Measurement ◽

Balanced Scorecard ◽

Performance Indicators ◽

Performance Indicator ◽

Problem Formulation ◽

Measurement Model ◽

Measurement Instruments ◽

The Balanced Scorecard ◽

Craft Industry ◽

Initial Research

One important factor in influencing the progress and decline of an industry is the performance factor. Performance issues are not only important for middle-to-upper-level companies and large companies, but also important for small and medium industries such as the batik craft industry in the Wukirsari region, Bantul. Given the importance of performance, researchers tried to design a performance measurement model of the batik craft industry in the Wukirsari region, Bantul with the aim of identifying performance criteria, determining performance indicators, formulating performance indicators, and making performance measurement instruments. The steps in this study are divided into four phases, namely the initial research phase and problem formulation, the design phase, the analysis phase and the conclusion phase. The initial research phase and problem formulation include, the profile of the batik craft industry in the Wukirsari region, Bantul, the current performance evaluation system, problem formulation and research objectives. The design phase includes the design process of the performance measurement model with the Balanced Scorecard method which includes setting strategic objectives, establishing performance indicators (key performance indicators), determining performance indicator formulas, making performance measurement instruments. Analysis phase includes KPI analysis and strategy map analysis. Conclusion phase includes conclusions from the results of research and suggestions for the batik craft industry in Wukirsari, Bantul. From the results of the study obtained four performance perspectives based on the balanced scorecard, namely financial, customer, internal business processes, learning and growth. five, namely: increased sales growth, high customer satisfaction, improved system and better work processes, the creation of a good work climate, and increased employee productivity.There are seven performance indicators formed, namely: the rate of sales growth, the level of customer satisfaction, level of compliance with customer complaints, percentage of defective products, number of new products, level of job satisfaction, and employee productivity. The establishment of a performance measurement worksheet, so that the performance values of each performance indicator and total performance can be known in a certain period.Keywords: Performance, Measurement, Batik

Download Full-text