Critical Success Factors of a Knowledge-based Performance Measurement Model in the Swiss Financial Service Industry.

2019 ◽  
Author(s):  
◽  
Samuel Lehmann
Keyword(s):  
Performance Measurement ◽  
Critical Success Factors ◽  
Success Factors ◽  
Service Industry ◽  
Measurement Model ◽  
Financial Service ◽  
Financial Service Industry ◽  
Knowledge Based ◽  
Critical Success

Determination of the Critical Success Factors of Philosophies, Techniques, and Tools for Continuous Improvement Applied in the Service Sector

2020 ◽  
pp. 237-260
Author(s):  
Karla F. Madrigal ◽  
Erwin Martinez Gomez ◽  
Salvador A. Noriega Morales ◽  
Vianey Torres-Arguelles ◽  
Roberto Romero López
Keyword(s):  
Six Sigma ◽  
Lean Manufacturing ◽  
Critical Success Factors ◽  
Manufacturing Industry ◽  
Service Sector ◽  
Success Factors ◽  
Service Industry ◽  
Lean Six Sigma ◽  
Growth Trend ◽  
Critical Success

At the global level, the service industry represents a critical component for the economy and its growth trend is above of the other sectors. This sector alone is responsible for 63% of the gross domestic product and 45.5% of labor occupation worldwide. Despite its role in modern economies, the sector receives very little attention. In the literature, the authors have found the efforts that have been made to increase the efficiency and productivity of this type of organizations: adapting philosophies, tools, and/or techniques that were born to achieve this goal in the manufacturing industry, such as Lean manufacturing, total quality management, six sigma, lean six sigma, among others. The objective of this study is to perform an exhaustive literature review of the critical success factors reported in diverse studies of the implementation of these tools or philosophies in the service sector, as well as their differences, similarities, and results.

scholarly journals Success Factors in Triple Helix Coordination: Small-Medium Sized Enterprises in Western Java

ETIKONOMI ◽  
2019 ◽  
Vol 18 (2) ◽  
pp. 233-248
Author(s):  
Somariah Fitriani ◽  
Sintha Wahjusaputri ◽  
Ahmad Diponegoro
Keyword(s):  
Triple Helix ◽  
Critical Success Factors ◽  
Success Factors ◽  
Small And Medium Enterprises ◽  
Knowledge Based ◽  
Critical Success ◽  
Triple Helix Model ◽  
Knowledge Based Economy ◽  
Essential Contribution ◽  
Medium Enterprises

Triple helix model is a model of a knowledge-based economy, which collaborates with the university, business, and government sectors to help small and medium enterprises (SMEs) boost their business. The issue is the three actors have not yet synergized optimally in the development of SMEs. Hence, this study was to identify the critical success factors of the triple helix model for SMEs. This study employed a meta-ethnography and factor analysis to obtain components and indicators of the success factors. The result showed that 37 items of critical success factors have good content validity and excellent homogeneity reliability. Based on these success factors, a triple helix model consisting of six stages has developed. It indicates that these critical success factors make an essential contribution to the development and success of SMEs to achieve the goal of the program.JEL Classification: L52, L53

Sign in / Sign up

Export Citation Format

Share Document