scholarly journals About the Improvement of the Patient Satisfaction Rating in the Home Whitening Together with a Clear Liner

2009 ◽  
Vol 29 (4) ◽  
pp. 308-313
Author(s):  
Nobuko Nakasuji
Keyword(s):  
Patient Satisfaction ◽  
Satisfaction Rating ◽  
Patient Satisfaction Rating

Examination of the Impact of Patient Engagement Tools on Patient Satisfaction

2020 ◽  
Vol 10 (1) ◽  
pp. 37-46
Author(s):  
Lesley Clack ◽  
Bhoomica Nagi
Keyword(s):  
Patient Satisfaction ◽  
Data Analysis ◽  
Healthcare System ◽  
Patient Engagement ◽  
Secondary Data ◽  
Patient Portals ◽  
Satisfaction Rating ◽  
The Past ◽  
The Impact ◽  
Patient Satisfaction Rating

The healthcare system has experienced a rapid advancement in technology over the past few decades, which has led to an increased focus on patient engagement and satisfaction. The purpose of this study was to investigate the association between patient engagement tools and the level of patient satisfaction. A secondary data analysis was conducted to determine if a relationship exists between patient satisfaction and use of patient engagement tools. Findings revealed that patient portals were equally accessible to patients (83%) regardless of the institution's patient satisfaction rating. However, more advanced engagement tools, such as online scheduling of appointments, were more commonly found in hospitals with higher patient satisfaction ratings. While the availability, knowledge, interest, and age of the patient play an important role, patient engagement tools were found to be positively linked to patient satisfaction.

scholarly journals Patient Satisfaction, Quality Attributes, and Organizational Characteristics: A Hierarchical Linear Model Approach

2019 ◽  
Vol 7 (5) ◽  
pp. 801-806
Author(s):  
Koichiro Otani ◽  
Yihao Deng ◽  
Patrick A Herrmann ◽  
Richard S Kurz
Keyword(s):  
Patient Satisfaction ◽  
Linear Model ◽  
Hierarchical Linear Model ◽  
Complex Nature ◽  
Satisfaction Rating ◽  
Individual Patient Level ◽  
Patient Rating ◽  
The Individual ◽  
Level Effect ◽  
Hospital Characteristics

Patient satisfaction studies have gained more and more attention, and there are many patient satisfaction studies. These studies assume that patients were selected randomly and independently, but patient satisfaction surveys are described as a multistage or hierarchically structured sample. Thus, there is a need to conduct a hierarchical linear model (HLM) analysis with a large number of hospitals. This study utilized an HLM to investigate both the individual patient-level effect on the overall satisfaction rating and the effect of hospital characteristics on the combining process of patient’s overall satisfaction rating. This study used patient satisfaction data collected from 100 hospitals with the sample size of 85 766. The hospital-level characteristics include total expense per personnel, payroll expense per personnel, number of staffed beds per personnel, and number of admission per personnel. This study found that hospital characteristics influence overall rating of the hospital through the doctor, staff, and room attributes. When considering the complex nature of the overall patient rating process of hospitals, it makes more sense to analyze hospital characteristics that are interacting with attributes rather than treat hospital characteristics as independent of these factors.

Evaluating pharmacy services satisfaction on an inpatient psychiatric unit

2014 ◽  
Vol 4 (6) ◽  
pp. 296-300 ◽  
Author(s):  
Sarah E. Grady ◽  
Hannah Reichert
Keyword(s):  
Patient Satisfaction ◽  
Satisfaction Survey ◽  
Pharmacy Services ◽  
Psychiatric Unit ◽  
Pharmacy Staff ◽  
Satisfaction Rating ◽  
Survey Item ◽  
Patient Satisfaction Survey ◽  
Survey Responses ◽  
Inpatient Psychiatric Unit

Introduction This study analyzed patient satisfaction survey responses in which patients evaluated their experience with the pharmacy staff in an acute psychiatric unit. Methods Thirty-one patients rated pharmacy services upon discharge by completing a 13-item survey. Results Overall patient satisfaction was found to be high with a 77.4–100% satisfaction rating reported on every survey item. Discussion Results indicated that the pharmacy staff should focus their efforts on improving communication with patients by selecting a quiet meeting location and by making themselves more accessible to patients in order to better serve their needs.

scholarly journals Consumer satisfaction in prosthetics and orthotics facilities

2002 ◽  
Vol 26 (1) ◽  
pp. 64-71 ◽  
Author(s):  
J. H. B. Geertzen ◽  
H. G. J. Gankema ◽  
J. W. Groothoff ◽  
P. U. Dijkstra
Keyword(s):  
Patient Satisfaction ◽  
The Netherlands ◽  
Consumer Satisfaction ◽  
Assistive Device ◽  
Satisfaction Scale ◽  
Satisfaction Rating ◽  
The North ◽  
Consumer Interests ◽  
Relationship Of ◽  
Better Than

The aim of this study was to assess consumer/patient satisfaction with the services of the prosthetics and orthotics (P&O) facilities in the north of the Netherlands, using a modified SERVQUAL questionnaire. In this questionnaire, consumer interests and experiences are assessed on a 5-point Likert scale. The questionnaire consisted of 30 items covering 5 domains: tangibles, reliability, responsiveness, assurance and empathy and the consumers were invited to give an overall rating of satisfaction (scale 1–10). Consumers of four P&O facilities were asked to participate. In total 496 consumers (aged 0–76) participated; 279 consumers received orthopaedic shoes and 217 consumers received either prostheses or orthoses.An overall satisfaction rating of 8 or higher was given by 75% of the consumers (mean 8.0; sd=1.2). Consumers were defined as satisfied with the services of the P&O facility if they rated their experiences on a certain item equal or better than their rating of its importance. Eighty-five percent (85%) or more of the consumers were satisfied with the P&O facility in 24 of the 30 (80%) items of the SERVQUAL questionnaire. Of the 6 less unsatisfying items, 3 were related to the domain “tangibles”, 2 were related to the domain “empathy” and 1 to the domain “responsiveness”. The management of the P&O facility can use this information to increase consumer satisfaction by improving quality and service at these items. In general, the degree of consumer overall satisfaction was not related to age, gender, and type of assistive device or “length of relationship of consumer” and P&O facility. Only consumers who received orthopaedic shoes rated their overall satisfaction significantly lower (0.3) than consumers who received other types of devices. This difference is clinically not relevant.

Improving Communication Skills in Health Care

2013 ◽  
Vol 20 (3) ◽  
pp. 109-117
Author(s):  
Lynda Katz Wilner ◽  
Marjorie Feinstein-Whittaker
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Communication Skills ◽  
Health Care Professionals ◽  
Skills Training ◽  
International Medical Graduate ◽  
Medical Graduate ◽  
Health Care Environment ◽  
Medical Interpreters ◽  
Accent Modification

Hospital reimbursements are linked to patient satisfaction surveys, which are directly related to interpersonal communication between provider and patient. In today’s health care environment, interactions are challenged by diversity — Limited English proficient (LEP) patients, medical interpreters, International Medical Graduate (IMG) physicians, nurses, and support staff. Accent modification training for health care professionals can improve patient satisfaction and reduce adverse events. Surveys were conducted with medical interpreters and trainers of medical interpreting programs to determine the existence and support for communication skills training, particularly accent modification, for interpreters and non-native English speaking medical professionals. Results of preliminary surveys suggest the need for these comprehensive services. 60.8% believed a heavy accent, poor diction, or a different dialect contributed to medical errors or miscommunication by a moderate to significant degree. Communication programs should also include cultural competency training to optimize patient care outcomes. Examples of strategies for training are included.

Teletinnitus Program at the VA Gulf Coast Veterans Health Care System

2014 ◽  
Vol 4 (1) ◽  
pp. 23-29
Author(s):  
Constance Hilory Tomberlin
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Patient Care ◽  
Health Care System ◽  
Gulf Coast ◽  
New Technology ◽  
Cost Effective ◽  
Veterans Health ◽  
Potential Benefits ◽  
Care System

There are a multitude of reasons that a teletinnitus program can be beneficial, not only to the patients, but also within the hospital and audiology department. The ability to use technology for the purpose of tinnitus management allows for improved appointment access for all patients, especially those who live at a distance, has been shown to be more cost effective when the patients travel is otherwise monetarily compensated, and allows for multiple patient's to be seen in the same time slots, allowing for greater access to the clinic for the patients wishing to be seen in-house. There is also the patient's excitement in being part of a new technology-based program. The Gulf Coast Veterans Health Care System (GCVHCS) saw the potential benefits of incorporating a teletinnitus program and began implementation in 2013. There were a few hurdles to work through during the beginning organizational process and the initial execution of the program. Since the establishment of the Teletinnitus program, the GCVHCS has seen an enhancement in patient care, reduction in travel compensation, improvement in clinic utilization, clinic availability, the genuine excitement of the use of a new healthcare media amongst staff and patients, and overall patient satisfaction.

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