Assessing the Value of Process Improvement by Means of Service Imperfections and Value-Leaks: The Case of a Large Scale Municipality Contact Center

2015 ◽  
Vol 7 (3) ◽  
pp. 196-209 ◽  
Author(s):  
Guido Dedene ◽  
Rick Warnar ◽  
Cecilia Mercado ◽  
Edward Peters ◽  
Stijn Viaene
Keyword(s):  
Process Improvement ◽  
Large Scale ◽  
Contact Center

Study on Thermochemical Iodine-Sulfur Cycle at JAERI

2004 ◽  
Author(s):  
Kaoru Onuki ◽  
Shinji Kubo ◽  
Seiji Kasahara ◽  
Shintaro Ishiyama ◽  
Hayato Nakajima ◽  
...  
Keyword(s):  
Hydrogen Production ◽  
Process Improvement ◽  
Large Scale ◽  
Sulfur Cycle ◽  
Side Reactions ◽  
Operation Technique ◽  
Energy Research ◽  
Promising Candidate ◽  
Representative Process ◽  
Selection Of

Japan Atomic Energy Research Institute (JAERI) has been conducting an R&D on thermochemical water-splitting processes of Iodine-Sulfur family, which is a promising candidate of heat-utilization process of High Temperature Gas-cooled Reactors. Present activity at JAERI covers the following three subjects, (a) closed-loop operation technique for stable and continuous hydrogen production by e.g. suppressing possible side reactions, (b) process improvement in terms of thermal efficiency of hydrogen production utilizing membrane technologies, and (c) selection of materials for constructing the large-scale plant mainly focusing on corrosion resistance in the representative process environments. Recent progress on these studies is briefly described.

scholarly journals Computer-aided simulation and exergy analysis of TiO2 nanoparticles production via green chemistry

PeerJ ◽  
2019 ◽  
Vol 7 ◽  
pp. e8113 ◽  
Author(s):  
Samir Meramo-Hurtado ◽  
Kariana Moreno-Sader ◽  
Ángel D. González-Delgado
Keyword(s):  
Process Improvement ◽  
Large Scale ◽  
Exergy Analysis ◽  
Production Capacity ◽  
Titanium Isopropoxide ◽  
Energy Performance ◽  
Point Of View ◽  
Cymbopogon Citratus ◽  
Computer Aided ◽  
Energy Balances

Background The production of photocatalytic nanoparticles such as TiO2 has received increasing interest for biomedical and wastewater treatment applications. However, the conventional synthesis of such materials faces several environmental concerns. Methods In this work, green synthesis is addressed to prepare TiO2 nanoparticles at large scale using Lemongrass (Cymbopogon citratus) and titanium isopropoxide (TTIP). This process was designed and modeled using computer-aided process engineering (CAPE) in order to obtain the extended mass/energy balances, as well as operating parameters. Process simulation was carried out using the commercial software Aspen Plus®. In addition, energy performance of large-scale nanoparticle production was analyzed to identify alternatives for process improvement from an exergetic point of view. Results The production capacity of the plant was estimated as 1,496 t/y of TiO2 nanoparticles by the conversion of 32,675 t/y lemongrass and 5,724 t/y TTIP. Hence, the overall production yield is 0.26 kg TiO2/kg TTIP. Exergy analysis reported an overall exergy efficiency of 0.27% and an exergy loss of 159,824.80 MJ/h. These results suggest that such a process requires the implementation of process improvement strategies to reach a more sustainable design from energy and thermodynamic viewpoints.

Improving Substance Use Services for Juvenile Justice-Involved Youth: Complexity of Process Improvement Plans in a Large Scale Multi-site Study

2020 ◽  
Vol 47 (4) ◽  
pp. 501-514 ◽  
Author(s):  
Jennifer E. Becan ◽  
Jacqueline Horan Fisher ◽  
Ingrid D. Johnson ◽  
John P. Bartkowski ◽  
Robert Seaver ◽  
...  
Keyword(s):  
Substance Use ◽  
Juvenile Justice ◽  
Process Improvement ◽  
Large Scale ◽  
Substance Use Services

scholarly journals Organizational diagnostics: a systematic approach to identifying technology and workflow issues in clinical settings

JAMIA Open ◽  
2020 ◽  
Vol 3 (2) ◽  
pp. 269-280
Author(s):  
Kim M Unertl ◽  
Laurie Lovett Novak ◽  
Courtney Van Houten ◽  
JoAnn Brooks ◽  
Andrew O Smith ◽  
...  
Keyword(s):  
Process Improvement ◽  
Large Scale ◽  
Environmental Changes ◽  
Technology Policy ◽  
New Technology ◽  
Care Center ◽  
Complex Structure ◽  
Clinical Work ◽  
Healthcare Organizations ◽  
Diagnostic Strategies

Abstract Objectives Healthcare organizations need to rapidly adapt to new technology, policy changes, evolving payment strategies, and other environmental changes. We report on the development and application of a structured methodology to support technology and process improvement in healthcare organizations, Systematic Iterative Organizational Diagnostics (SIOD). SIOD was designed to evaluate clinical work practices, diagnose technology and workflow issues, and recommend potential solutions. Materials and Methods SIOD consists of five stages: (1) Background Scan, (2) Engagement Building, (3) Data Acquisition, (4) Data Analysis, and (5) Reporting and Debriefing. Our team applied the SIOD approach in two ambulatory clinics and an integrated ambulatory care center and used SIOD components during an evaluation of a large-scale health information technology transition. Results During the initial SIOD application in two ambulatory clinics, five major analysis themes were identified, grounded in the data: putting patients first, reducing the chaos, matching space to function, technology making work harder, and staffing is more than numbers. Additional themes were identified based on SIOD application to a multidisciplinary clinical center. The team also developed contextually grounded recommendations to address issues identified through applying SIOD. Discussion The SIOD methodology fills a problem identification gap in existing process improvement systems through an emphasis on issue discovery, holistic clinic functionality, and inclusion of diverse perspectives. SIOD can diagnose issues where approaches as Lean, Six Sigma, and other organizational interventions can be applied. Conclusion The complex structure of work and technology in healthcare requires specialized diagnostic strategies to identify and resolve issues, and SIOD fills this need.

Sign in / Sign up

Export Citation Format

Share Document