دور الإبداع الإداري في التميز التنظيمي للوزارات الفلسطينية في المحافظات الشمالية = The Role of the Administrative Creativity in the Organizational Excellence at the Palestinian Ministries in the Northern Governorates from the Employees Perspective

2018 ◽  
Vol 3 (9) ◽  
pp. 134-150
Author(s):  
محمود حسن حجازي ◽  
رامز سامي طنبور
Keyword(s):  
Organizational Excellence

Integration of TQM and ERP to enhance organizational performance and excellence: empirical evidence from public sector using SEM

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hassan Al-Dhaafri ◽  
Mohammed Alosani
Keyword(s):  
Organizational Performance ◽  
Enterprise Resource Planning ◽  
Structural Equation ◽  
Resource Planning ◽  
Joint Effect ◽  
Total Quality ◽  
Content Type ◽  
Organizational Excellence ◽  
Practical Implications

PurposeThe study aims to examine the joint effect of total quality management (TQM), enterprise resource planning (ERP) and organizational performance on organizational excellence.Design/methodology/approachTo achieve the goal of this study through the hypothesized model, a survey questionnaire research design was employed. The data were collected from a Dubai Police organization. Out of 550 questionnaires, 320 questionnaires were returned. The structural equation modelling (SEM) partial least squares approach was used to analyze the data for measurement and structural models.FindingsThe statistical results confirmed the positive and significant effects of TQM, ERP and organizational performance on organizational excellence. The mediation role of organizational performance between TQM, ERP and organizational excellence also was confirmed.Practical implicationsThroughout this study, further details and valuable implications have been discussed. Findings provide several practical implications. Findings also help practitioners and managers make proper decisions when implementing TQM, ERP and excellence practices in their organizations. With the joint effect of TQM, ERP and organizational performance, organizations can achieve maximum strong excellence and remain in a competitive market. This current study presents potential to be used in didactical initiatives.Originality/valueThis study is a unique empirical research that examines the joint effect of TQM, ERP and performance on excellence relationships. In other words, the current study is one of the few studies that investigate the mediating role of organizational performance beside the organizational excellence as the ultimate variable in developing country, specifically in UAE.

Role of leadership, strategic planning and entrepreneurial organizational culture towards achieving organizational excellence: evidence from public sector using SEM

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hassan Al-Dhaafri ◽  
Mohammed Saleh Alosani
Keyword(s):  
Organizational Culture ◽  
Strategic Planning ◽  
Structural Equation ◽  
Partial Least Square ◽  
Least Square ◽  
Primary Data ◽  
Content Type ◽  
Organizational Excellence ◽  
Practical Implications

Purpose The purpose of this study is to study the collective effect of leadership, strategic planning and entrepreneurial organizational culture (EOC) on organizational excellence. Design/methodology/approach Using primary data obtained through a survey questionnaire, hypotheses have been developed for testing. Out of a total of 565 questionnaires, only 355 questionnaires were returned where data were collected from the Dubai police organization. The structural equation modelling (SEM) approach was used to analyse the collected data. Findings Statistical findings using SEM-partial least square confirmed the full mediating role of strategic planning as a mechanism between leadership and organizational excellence. In addition, the results reported a significant effect of leadership on strategic planning besides its impact on organizational excellence. Practical implications Results reported many valuable implications. The outcomes of this study have practical implications that will help managers, decision-makers and practitioners to consider the study’s variables to enhance the overall performance through achieving excellence. Originality/value The collective role of leadership, strategic planning, EOC and organizational excellence is studied as one of the most important empirical studies which bring original contribution to the existing body of knowledge.

Mehr Iran Bank's Performance Evaluation Using EFQM Excellence Model

2016 ◽  
Vol 4 (1) ◽  
pp. 15-27 ◽  
Author(s):  
Mohammad Abdolshah ◽  
Mostafa Moghimi ◽  
Mariam Azin ◽  
Pourya Najafian
Keyword(s):  
Performance Evaluation ◽  
Survey Method ◽  
Business World ◽  
Use Of Resources ◽  
Organizational Excellence ◽  
Efqm Model ◽  
Model Research ◽  
Spss Software ◽  
Analyze Data

The role of assessment systems in organizational excellence today is well-known in the business world. Performance assessment in organizations to identify strengths and weaknesses to make optimal use of resources has special significance. The changing needs of customers and stakeholders, competition, constant changes in laws and regulations, and reliance on traditional methods will not result in enhanced performance within global hypercompetition. Therefore, it has become necessary to employ models which possess the ability to evaluate organizations' present situation for strategic planning. In this regard, the EFQM Model is known as one of the most comprehensive performance evaluation tools. This study uses a descriptive-analytical survey method to evaluate Mehr Iran Bank's performance based on the EFQM Model. Research instruments in this survey include a personal details questionnaire and a special questionnaire. The SPSS software and the Kolmogrov-Smirnov test have been used to analyze data and check the normality of the variables, respectively.

scholarly journals The Role of Organizational Agility in Enhancing Organizational Excellence: A Study on Telecommunications Sector in Egypt

2016 ◽  
Vol 11 (4) ◽  
pp. 121 ◽  
Author(s):  
Nafei A. Wageeh
Keyword(s):  
Decision Making ◽  
Regression Analysis ◽  
Design Methodology ◽  
Response Rate ◽  
Organizational Agility ◽  
Telecommunication Sector ◽  
Organizational Excellence ◽  
The Relationship ◽  
Practical Implications

<p><strong>Purpose: </strong>The purpose of this research is to identify the types of OA (sensing agility, decision-making agility and acting agility) and its role in promoting OE at the Telecommunication sector in Egypt.</p><p><strong>Research Design/Methodology:<em> </em></strong>To assess positive OA, refer to (OA questionnaire, Jaworski and Kohli 1993) and OE (OE survey Kandula, 2002; Hesseblin &amp; Gohanston, 2002). The data of the study was collected from the employees at Telecommunication sector in Egypt. Out of the 290 questionnaires that were distributed to employees, 250 usable questionnaires were returned, a response rate of 86%. Multiple Regression Analysis (MRA) was used to confirm the research hypotheses.</p><p><strong>Findings:</strong> OA factors have an impact on OE is investigated. In other words, sensing agility, decision-making agility and acting agility significantly correlated with OE. The study findings support the view that OA and OE are related constructs. In other words, the research has found that the study subjects do agree that OA directly affects the dimensions of OE at Telecommunication sector in Egypt.</p><p><strong>Practical implications:</strong> The study suggests that the Telecommunication sector in Egypt can improve OE by influencing its OA, specifically, by developing sensing agility, decision-making agility and acting agility. The study provided that it is necessary to pay more attention to the dimensions of OA as a key source for organizations to enhance the competitive advantage which is of prime significance for OE.</p><strong>Originality/value: </strong>The study observes that there is a critical shortage of OA and that a greater understanding of the factors that influence the OE is needed. Therefore, this study examines the relationship between OA and OE at Telecommunication sector in Egypt. This research dealt with OA in terms of its concept and dimensions, in addition to dealing with the role of OA in promoting OE at Telecommunication sector in Egypt.

scholarly journals The Role of Universities' Electronic Management in Achieving Organizational Excellence: Example of Al Hussein Bin Talal University

2019 ◽  
Vol 9 (3) ◽  
pp. 53
Author(s):  
Dima Waswas ◽  
Mustafa Jwaifell
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Linear Regression Analysis ◽  
Three Dimensions ◽  
Work Place ◽  
University Management ◽  
Organizational Excellence ◽  
Study Results ◽  
Degree Level

The study aimed at identifying the level of applying electronic management and the organizational excellence atAl-Hussein Bin Talal University (AHU). It also attempted to predict the organizational excellence level through thedegree of applying electronic management. The study sample consisted of (249) administration members (academicmanagers, managers) at AHU. The study tool considered two sections: the first concerned measuring the level ofapplying electronic management with regard to three dimensions (administrative, materialistic, and technical); thesecond concerned identifying the organizational excellence level with regard to three dimensions (leadershipexcellence of university management, human staff excellence, and services excellence). A descriptive methodologywas used to accomplish the study objectives.The study results showed that the level of applying electronic management at AHU is average with regard toadministrative and technical dimensions, while it is poor regarding the materialistic dimension. It also revealed that thelevel of organizational excellence is average on the leadership excellence dimension but poor on human staffexcellence and services excellence dimensions. The study includes detailed analysis of the classified variables (workposition, experience years, work place). Linear regression analysis also showed that the level of organizationalexcellence achievement's degree can be predicted through identifying the degree level of applying electronicmanagement at AHU.

The mediating role of TQM and organizational excellence, and the moderating effect of entrepreneurial organizational culture on the relationship between ERP and organizational performance

2016 ◽  
Vol 28 (6) ◽  
pp. 991-1011 ◽  
Author(s):  
Hassan Saleh Al-Dhaafri ◽  
Abdullah Kaid Al-Swidi ◽  
Rushami Zien Bin Yusoff
Keyword(s):  
Organizational Culture ◽  
Organizational Performance ◽  
Moderating Effect ◽  
Mediating Effect ◽  
Total Quality ◽  
Content Type ◽  
Organizational Excellence ◽  
The Relationship ◽  
Practical Implications

Purpose The purpose of this paper is to investigate the relationship between enterprise resource planning (ERP) and organizational performance through examining the mediating effect of total quality management (TQM) and organizational excellence and the moderating effect of entrepreneurial organizational culture (EOC). Design/methodology/approach A survey questionnaire was used to collect the data from Dubai Police Departments. Out of the questionnaires distributed, 320 completed usable were returned and used for the analysis which employed partial least squares structural equation modelling methodology. Findings The results showed that there are positive and significant relationships between ERP, organizational excellence, TQM, and organizational performance. In addition, TQM was found to partially mediate the effect of ERP on organizational performance, where organizational excellence was found to fully mediate the effect on the same relationship. However, the moderating role of EOC on the ERP, TQM, and organizational performance was not confirmed. Practical implications Several practical implications have been gained from this study. It will increase the awareness of managers and decision makers to consider the constructs test to enhance the overall organizational performance in their organizations. The role of TQM and organizational excellence to facilitate the implementation of ERP is very critical. In addition, this research will increase the awareness of different stakeholders such as customers, supplier, and shareholders to integrate the proposed constructs examined to enhance the overall organizational performance. Originality/value The current study is one of the few or the only empirical study that examines the joint effect of ERP, TQM, organizational excellence, and EOC on organizational performance.

The intermediary role of organizational performance as a driver of total quality management and enterprise resource planning towards achieving organizational excellence: the moderating role of demographic factors

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Hassan Saleh Al-Dhaafri ◽  
Mohammed Saleh Alosani
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Organizational Performance ◽  
Enterprise Resource Planning ◽  
Resource Planning ◽  
Total Quality ◽  
Content Type ◽  
Organizational Excellence ◽  
Practical Implications

PurposeThe study's goal is to look at how total quality management (TQM), enterprise resource planning (ERP) and organizational performance interact to affect organizational excellence.Design/methodology/approachA survey questionnaire research design was used to achieve the goal of this study through the hypothesized model. The information was obtained from a Dubai police organization. Out of 550 questionnaires, 320 questionnaires were returned. To analyze the data for measurement and structural models, the structural equation modeling (SEM) partial least squares method was used.FindingsThe statistical results confirmed the positive and significant effects of TQM and ERP on organizational performance. The mediation role of organizational performance between TQM, ERP and organizational excellence also was confirmed.Practical implicationsMore details and significant consequences have been explored in this study. The findings have a number of practical implications. The findings also assist practitioners and managers in making the best decisions while incorporating TQM, ERP and excellence practices in their organizations. Organizations will achieve optimum strong excellence and stay competitive in a competitive market by integrating the effects of TQM, ERP and organizational performance.Originality/valueThis study is another empirical investigation into the combined impact of TQM, ERP and performance on excellence relationships. In other words, the current study is one of the few that investigates the mediating role of organizational performance as a variable alongside organizational excellence as the ultimate variable in developing countries, specifically in the United Arab Emirates (UAE).

Investigating the role of strategic thinking in establishing organizational excellence model

2019 ◽  
Vol 31 (4) ◽  
pp. 620-640 ◽  
Author(s):  
Mohammad Javad Ershadi ◽  
Rouhollah Eskandari Dehdazzi
Keyword(s):  
Middle Managers ◽  
Strategic Thinking ◽  
Content Type ◽  
Statistical Measures ◽  
Organizational Excellence ◽  
Top Managers ◽  
Fitness Index ◽  
Organizational Forgetting ◽  
The Impact

Purpose The purpose of this paper is to study the role of organizational forgetting in the impact of strategic thinking on the implementation of an organizational excellence model. Furthermore, the factors with main effects on the implementation success of the organizational excellence model are investigated. The two main causes of organizational forgetting, including purposefulness and randomness, along with the three main factors of strategic thinking (vision, creativity and systematic thinking) also are explored. Enablers and results, which are the two key parts of an organizational excellence model are considered as well. Design/methodology/approach A model based on structural equations is designed, in which organizational forgetting factors, strategic thinking measures and main parts of a business excellence model are incorporated based on the literature. A total of 297 Iranian companies in which an organizational excellence model had been implemented are selected for investigation. A questionnaire is designed and distributed among the experts, middle managers and top managers of these companies. Based on Cochran’s formula, the sample size of 168 is obtained, for which the response rate is 100 percent. Main statistical measures such as χ2 ratio to degree of freedom, non-soft fitness index (RMSEA), fitness index (GFI) and modified fitness index (AGFI) are used to assess the performance of the proposed model. Findings According to the results of the statistical significance tests, the role of organizational obsessive mediators in the establishment of the organizational excellence model has been largely confirmed. Furthermore, the mediator role of organizational forgetting in the final impact of strategic thinking on implementing an organizational excellence model has been widely endorsed. Failure to use knowledge from learning, the inability of a company in coding and documenting knowledge and lack of incentives to share it are the most important factors in the forgetting of knowledge in companies. Research limitations/implications As top managers, middle managers and experts are hard to reach due to the wide geographical spread of the organization under study, a questionnaire is designed and distributed among them. The impact of organizational forgetting on other quality management systems such as ISO 9001 and ISO 4001 needs another research to be conducted in the future. Practical implications Using new experiences, increasing the competency of employees and managers experience through organizational learning, employee and managerial assessment and organizational strategy assessment are the main practical methods for considering organizational forgetting in the process of implementing organizational excellence models. Originality/value This research addresses organizational forgetting besides strategic thinking as joint main roles for implementing organizational excellence, whereas previous research works only considered strategic thinking as a factor. Furthermore, a structural equation model is developed for appraisal of effect of different factors.

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