scholarly journals CSI in the tropics: Experimental evidence of improved public service delivery through coordination

2020 ◽  
Author(s):  
Leopoldo Fergusson ◽  
Daniela Collazos
Keyword(s):  
Service Delivery ◽  
Experimental Evidence ◽  
Public Service ◽  
Public Service Delivery ◽  
The Tropics

scholarly journals CSI in the Tropics Experimental Evidence of Improved Public Service Delivery Through Coordination

2020 ◽  
Author(s):  
Daniela Collazos ◽  
Leopoldo Fergusson ◽  
Miguel La Rota ◽  
Daniel Mejia ◽  
Daniel Ortega
Keyword(s):  
Service Delivery ◽  
Experimental Evidence ◽  
Public Service ◽  
Public Service Delivery ◽  
The Tropics

Influence of Knowledge Management Practices on Public Service Delivery by Municipalities

Mousaion ◽  
2019 ◽  
Vol 37 (3) ◽  
Author(s):  
Charleen Musonza ◽  
Ndakasharwa Muchaonyerwa
Keyword(s):  
South Africa ◽  
Knowledge Management ◽  
Service Delivery ◽  
Public Service ◽  
Qualitative Data ◽  
Management Practices ◽  
Integrated System ◽  
Eastern Cape Province ◽  
Eastern Cape ◽  
Public Service Delivery

This study examines the influence of knowledge management (KM) practices on public service delivery by municipalities in the Eastern Cape province of South Africa. The study sought to determine the factors that have triggered the implementation of KM practices; the effectiveness of KM practices towards public service delivery; and the extent to which KM practices have influenced public service delivery by municipalities in the Eastern Cape province of South Africa. Both quantitative and qualitative methods were employed in this study. Quantitative data were collected through a survey questionnaire administered to a sample of 202 employees at the Raymond Mhlaba Municipality in the Eastern Cape. Qualitative data were collected through observations and interviews of 2 senior managers. The data collected gave a response rate of 72 per cent. The quantitative and qualitative data were analysed descriptively and presented verbatim respectively. The results indicated that the internal and external factors included in this study have contributed to the implementation of KM practices in the municipality. Furthermore, the effective use of KM practices has increased the organisational KM initiative, as well as the provision of services such as electricity, education, transport, and social services by the municipality. The study recommends the establishment of KM awareness and the establishment of an integrated system that will assist in effective knowledge sharing, retention and acquisition across municipalities in the Eastern Cape.

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