Service supply chain management – A systems engineering approach

2016 ◽  
pp. 3-7
Author(s):  
Tsan-Ming Choi
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Systems Engineering ◽  
Chain Management ◽  
Engineering Approach ◽  
Service Supply Chain

scholarly journals The effects of information technology and operation performance on service supply chain management practices with moderating effect of capital owners

2021 ◽  
Vol 9 (2) ◽  
pp. 413-420 ◽  
Author(s):  
Zainal Abidin
Keyword(s):  
Information Technology ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Management Practices ◽  
Operational Performance ◽  
Government Regulations ◽  
Chain Management ◽  
Local Television ◽  
Service Supply Chain ◽  
Mediator Variable

The objective of this study is to analyze and review the influence of government regulations and information technology on the operational performance of local television stations in East Java with service supply chain management practices as the mediator variable and capital owner’s intervention as the moderator variable. The data of exploratory research was collected through questionnaires distributed to twenty-nine local televisions stations, selected through saturated sampling method from a population of local television stations in East Java, and was analyzed using structural equation modeling. The finding of this study reveals that government regulations and information technology significantly influence the operational performance of local television stations with service supply chain management (SCM) practices as the mediator variable, which means that better government regulations and better information technology are analogous with the importance for the improvement of local television stations operational performance. Capital owner intervention weakens service SCM practices on operating performance and has a direct and immediate effect on reducing the operational performance of local television stations. The practical implications of this study signify the understanding that service SCM practices is an important concept in enhancing the operational performance. Capital owner’s intervention weakens service SCM practices on operating performance of local television stations.

Service supply chain management: A review of operational models

2015 ◽  
Vol 247 (3) ◽  
pp. 685-698 ◽  
Author(s):  
Yulan Wang ◽  
Stein W. Wallace ◽  
Bin Shen ◽  
Tsan-Ming Choi
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Chain Management ◽  
Service Supply Chain ◽  
Operational Models

Supply Chain Engineering in China’s Retailing Industry: A Case of Meiyijia

2017 ◽  
Vol 5 (5) ◽  
pp. 395-410
Author(s):  
Xin Tian ◽  
Chunlin Luo ◽  
Shouyang Wang ◽  
Yuzhang Ding
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Systems Engineering ◽  
Supply Chain System ◽  
Service Platform ◽  
Chain Management ◽  
Chain System ◽  
The Core ◽  
Management Technology ◽  
Engineering Practices

Abstract This paper addresses the supply chain engineering and its application in China’s retailing industry. Based on the approaches of systems engineering, we propose the concept of supply chain engineering, which applies the idea of supply chain management to the engineering practices through the advanced information and management technology, to integrate the supply chain system and optimize its operations. We then illustrate the application of the supply chain engineering in China’s retailing industry. In such practices, we developed the virtual retailing enterprise mode and the FROM-SCM system, and designed the sales assistant etc. Such theory and practices are successfully applied in Meiyijia, which has transformed Meiyijia from a traditional retailer to a modern service enterprise, and the profits are resulted from the service fees rather than the traditional surplus between buying and selling prices. Now Meiyijia has built an ecosystem with the retailer in the core, the headquarter as the service platform. The success of Meiyijia in recent years shows the effectiveness of the supply chain engineering.

scholarly journals A szolgáltatások ellátási láncának speciális menedzsmentjellemzői (Management specialties of supply chain of services)

2010 ◽  
pp. 45-58
Author(s):  
Andrea Gelei ◽  
Katalin Gémesi
Keyword(s):  
Human Capital ◽  
Supply Chain ◽  
Supply Chain Management ◽  
Supply Chains ◽  
Relationship Management ◽  
Chain Management ◽  
Research Results ◽  
Service Supply Chain ◽  
Service Operation ◽  
Traditional Service

Az elmúlt évtizedekben a gazdálkodástudomány kitüntetett figyelemmel kísért két – mind a makrogazdaság, mind az egyes vállalatok működésének sikere szempontjából meghatározó fontosságú – jelenséget, egyrészt a szolgáltatásoknak a hagyományos termeléssel szembeni egyre erőteljesebb térnyerését, másrészt a fogyasztói érték teremtése szempontjából növekvő jelentőségű ellátási láncoknak, illetve azok menedzsmentjének kérdéskörét. Ugyanakkor igen kevés elemzés, de kevés leíró jellegű munka is született a két jelenséget és menedzsmentproblémát összekapcsoló területről, azaz a szolgáltatások ellátási láncáról, ezen ellátási láncok kezelésének speciális problémáiról. A szerzők cikkükben a szolgáltatások ellátási láncának és menedzsmentjének jellegzetességeit, a klasszikus terméket előállító ellátási láncokhoz viszonyított sajátosságait foglalják össze a nemzetközi szakirodalom alapján. Ennek során bemutatják, hogy az ún. tiszta szolgáltatások széles körben ismert jellemzői hatással vannak a szolgáltatások előállítását és értékesítését végző ellátási láncok működésére is. Ezek a hatások és specialitások megjelennek az ellátásilánc-menedzsment irodalmában kiemelten tárgyalt mindhárom problémakörben, rányomják tehát bélyegüket mind az ellátási lánc felépítésére, mind az ellátási láncban együttműködő partnerek kapcsolatának kezelésére és végül, de nem utolsósorban az ellátásilánc-menedzsment folyamatok kezelésére. _________ In the last decades scholars have paid a lot of attention to both service operation and supply chain management. There is still limited research on the overlapping field of theses two management areas, on service supply chain specialties. This article gives a structured overview on the latest research results on this topic. Doing so the paper would like to draw attention of the Hungarian researchers to this field and facilitate these empirical researches. As described in the paper traditional service specialties (intangibility, perishability, inseparability, heterogeneity and the importance of human capital) create special management problems concerning (i) the structure of these supply chains, (ii) their relationship management and (iii) the management of supply chain processes.

Infection control practices in Jimma, Ethiopia

2019 ◽  
Vol 15 (3) ◽  
Author(s):  
Madeline Kenzie ◽  
Nasia Safdar ◽  
Alemseged Abdissa ◽  
Daniel Yilma ◽  
Shoba Ibrahim ◽  
...  
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Los Angeles ◽  
Infection Control ◽  
Systems Engineering ◽  
Adverse Outcomes ◽  
University Hospital ◽  
Infection Prevention And Control ◽  
Surveillance Program ◽  
Chain Management

Healthcare-associated infections (HAIs) are frequent adverse outcomes of medical care. The HAI burden in low- and middle-income countries is much higher and associated with more severe outcomes. The Systems Engineering Initiative for Patient Safety (SEIPS) model provides a framework that can be used to identify barriers and facilitators of infection control practices and evaluate interactions between structures, processes, and outcomes. A qualitative study was done to evaluate the implementation of effective infection control practices at Jimma University Hospital in Jimma, Ethiopia. Twenty-two semi-structured interviews of hospital employees, selected by convenience sampling, were conducted to assess the five components of SEIPS framework: person, physical environment, tasks, organization and tools. The interviews were transcribed, coded for themes, and analyzed using the software Dedoose (Version 8.0.42 SocioCultural Research Consultants, Los Angeles, CA). Staff overwhelmingly reported a shortage of personal protective equipment (PPE) as a barrier to adequate infection prevention and control (IPC) practices but cited poor supply chain management versus financial resources as the cause. Most interviewees also noted unreliable water availability as an impediment for hand hygiene. Prominent facilitators of effective IPC included a manageable workload, sufficient budget, and positive individual attitude towards improving IPC. The major barriers were identified as an inconsistent and incomplete training program for employees, a lack of IPC policies, and a nurse rotation program that increases unit staff turnover. Interventions designed to address the identified barriers include developing IPC policies and protocols, regularly scheduled IPC training, and establishing an HAI surveillance program to better identify IPC trends and track progress. Innovative interventions are needed to improve IPC practices, such as faculty training on supply chain management and utilization of simple local resources to increase hand washing practices.

scholarly journals Development of causal model of sustainable hospital supply chain management using the Intuitionistic Fuzzy Cognitive Map (IFCM) method

2018 ◽  
Vol 11 (3) ◽  
pp. 588 ◽  
Author(s):  
Seyed Habibollah Mirghafoori ◽  
Ali Morovati Sharifabadi ◽  
Salim Karimi Takalo
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Delphi Method ◽  
Service Management ◽  
Causal Model ◽  
Relationship Management ◽  
Fuzzy Cognitive Map ◽  
Sustainable Supply Chain ◽  
Chain Management ◽  
Service Supply Chain

Purpose: Service industry is a massive sector accounting for about two-thirds of GDP of developed economies and is the field of an intensive competition between service companies and their supply chains. As a result, service supply chain management has become a subject of growing interest to researchers and business analysts. Healthcare industry is among the largest service industries with the highest potential for improvement in sustainability performance. The purpose of this study was to identify the concepts influencing the sustainability of hospital supply chain and provide a causal model for sustainable supply chain of hospital service.Design/methodology/approach: In this study, concepts that influence the sustainability of a hospital service supply chain were identified by in-depth interviewing of 18 experts in hospitals of Kerman, Iran. Delphi method was used to reorganize the initial concepts into 15 concepts. Finally, the Intuitionistic Fuzzy Cognitive Map (IFCM) method was used to develop the causal model of sustainable supply chain management for hospital service.Findings: Delphi method was used to reorganize 68 initial concepts into 15 concepts Contains: demand management, resource and capacity management, customer relationship management, supplier relationship management, service management, information management, financial performance management, Attention to the environment, contamination, energy consumption, legal requirements, employees, community and stakeholders, social accountability and business ethics. The results indicate that service delivery management is highly central among other concepts.Originality/value: with focusing on concepts such as service management, and capacity and resources management, The sustainability of the hospital supply chain can be improved.

Sign in / Sign up

Export Citation Format

Share Document