Social Interaction and the Role of Empathy in Information and Knowledge Management: A Literature Review

2015 ◽  
pp. 185-202
Author(s):  
Faye Miller ◽  
Jake Wallis
Keyword(s):  
Knowledge Management ◽  
Social Interaction ◽  
Literature Review ◽  
Information And Knowledge Management

Utilizing a systematic literature review to develop an integrated framework for information and knowledge management systems

2017 ◽  
Vol 47 (2) ◽  
pp. 250-264 ◽  
Author(s):  
Chulatep Senivongse ◽  
Alex Bennet ◽  
Stefania Mariano
Keyword(s):  
Knowledge Management ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Value Added ◽  
Specific Area ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Content Type ◽  
Integrated Framework ◽  
Information And Knowledge Management

Purpose The purpose of this paper is to demonstrate the value of using a systematic literature review to develop an integrated framework for information and knowledge management systems. Design/methodology/approach First, the systematic literature review method is introduced, differentiating it from traditional literature reviews in terms of value-added and limitations. Second, this methodology is used in a research application focused on absorptive capacity internal capabilities with regard to the processes of acquisition, assimilation, transformation and exploitation. Third, an integrated framework for information and knowledge management systems is developed from this application. Findings The systematic literature review approach provides a rigor that can assist in reducing researcher bias while simultaneously enabling the definition of a precise scope of review, with a clear explanation of selection criteria with the objective to find and review all the studies that are relevant to the search definitions. As a research method, it effectively supports a qualitative, quantitative or mixed methodology. Research limitations/implications This methodology was applied to one specific area of research. Specific limitations include the availability of articles in subscribed databases and the analytical capabilities of the tools used for text mining and analytics. Originality/value This paper demonstrates the usefulness of the systematic literature review methodology in developing an integrated framework for analysis.

scholarly journals Knowledge management, knowledge transfer and organizational performance in the arts and crafts industry: a literature review

2018 ◽  
Vol 22 (6) ◽  
pp. 1310-1331 ◽  
Author(s):  
Vito Manfredi Latilla ◽  
Federico Frattini ◽  
Antonio Messeni Petruzzelli ◽  
Martina Berner
Keyword(s):  
Knowledge Management ◽  
Knowledge Transfer ◽  
Literature Review ◽  
Organizational Performance ◽  
Tacit Knowledge ◽  
Arts And Crafts ◽  
Present Contribution ◽  
Content Type ◽  
The Relationship

Purpose This paper aims to provide a comprehensive academic literature review on the relationship between knowledge management, knowledge transfer and organizational performance in a specific subset of the creative industry, i.e. arts and crafts organizations. Furthermore, this paper analyzes how knowledge management and transfer within arts and crafts organizations help increase performance and enhance the value of the activity of the so-called “knowledge workers” (i.e. craftsmen), who are the real knowledge owners in the process of value creation. Design/methodology/approach The literature review follows the model suggested by Vom Brocke et al. (2009). The review follows a five-phase approach so as to be systematic, transparent and replicable. Academic contributions published over two periods are taken into consideration. The first period covers the years 1990-2000, when the concepts of creative industry and knowledge-based economy were developed. The second period covers the years 2000-2016, when scholars started to investigate how to effectively transfer knowledge (very often in the form of “tacit knowledge”) retained by master craftsmen in arts and crafts organizations and the critical role played by craftsmen in the performance of such organizations. Findings Three main issues have emerged: how arts and crafts organizations manage and transfer knowledge internally; the effects of these activities on organizational performance; and the prominent role of craftsmen. The literature review shows how in arts and crafts organizations there is a considerable link between the concepts of “performance" and "tacit knowledge", even though addressing such link is somehow hard to realize, for several reasons discussed in the paper. The measurement of performance in arts and crafts organizations has become an area of academic investigation only when both the role of knowledge management and transfer and the role of knowledge workers (i.e., craftsmen) have become evident for obtaining a competitive advantage. Research limitations/implications This paper has been an attempt to organize existing studies on knowledge management and transfer and to investigate the relationship existing between knowledge and performance in arts and crafts organizations. Nevertheless, the relationship between knowledge and performance is yet to be explored, as well as the development of techniques for measuring arts and crafts organizations’ performance effectively. The present contribution calls for a systematic reflection on how the transfer of traditional craftsmen’s skills impacts organizational performances in the long run. The definition and implementation of new performance evaluations criteria tailored to enhance the tacit knowledge of craftsmen as a real source of differentiation and competitive advantage for the arts and crafts organizations is somehow still missing. Practical implications By pursuing its objectives, the present contribution aims to represent a step toward enabling arts and crafts organizations to play a vital role in the modern society in a more structured way. This would help to build awareness of the potential of arts and crafts organizations for promoting economic growth, proposing a value proposition different from the one dictated by the globalization and by the triumph of product standardization and mass production. Originality/value Analyzing the knowledge management and transfer within arts and crafts organizations with a historical perspective, it appears that the recognition in academic literature of the centrality of knowledge management and transfer within arts and crafts organizations is only recent (i.e. from 2011 onward). Indeed, for approximately 20 years (i.e. 1990-2010), knowledge has been constantly related to technological paradigms and standardized results, with very little research and debate on craftsmanship and the role of craftsmen. Nevertheless, the research shows that over the years, the focus on knowledge in arts and crafts organizations and knowledge transfer has become progressively more detailed and precise: some authors have studied the role of craftsmen in the knowledge economy according to a historical perspective, while some others have analyzed different types of knowledge more thoroughly. For example, Sveiby (1997, 1996), analyzing the concept of "knowing talent" and "tradition", outlines a more prominent role of craftsmen in the knowledge economy and explain how, in sectors with a strong traditional background, the transfer of tacit knowledge is a meaningful challenge for many organizations.

scholarly journals Estudo de usuários e modelos de busca da informação

2015 ◽  
Vol 13 (1) ◽  
pp. 120
Author(s):  
Francisco Carlos Paletta ◽  
Bárbara Pelissaro
Keyword(s):  
Sustainable Development ◽  
Economic Development ◽  
Knowledge Management ◽  
Information Seeking ◽  
Knowledge Society ◽  
Library Science ◽  
Social Interests ◽  
Information Professionals ◽  
Information And Knowledge Management

A Sociedade do Conhecimento se configura por trazer como características intrínsecas à sua definição a associação das dinâmicas das ações voltadas à organização da informação com os aparatos tecnológicos da comunicação, ganhando força na produção do conhecimento. Ter e fornecer acesso a essas informações condiz com o desenvolvimento econômico de cada país e seus interesses sociais, funcionando como agente determinante de desenvolvimento sustentável. O que então poderia servir para unir nações e conhecimento tem servido cada vez mais para consolidar uma separação de caráter estritamente financeiro. Daí a importância de investir no uso das tecnologias e nos profissionais da informação, área que representa status avançado na evolução da sociedade e, na mesma medida, investir em estudos voltados à informação e à gestão do conhecimento, para entender as diferentes necessidades de quem anseia por informação, as dificuldades de quem a procura e os caminhos a trilhar para facilitar ou tornar menos árdua a busca pelo conhecimento.AbstractThe Knowledge Society is based on having features intrinsic to its own definition the combination with the dynamics of actions for the organization of information with technological devices of communication, gaining strength in the production of the knowledge. Having and providing the access to such information is in accordance with the economic development of each country as its social interests, working as a crucial role of sustainable development agent. What could contribute as a basis for bringing knowledge and nations together, in the reality it has been used more and more as a reason to strengthen the separation strictly financial nature. Then, it is clear the importance of investments in the employment of technologies and information professionals, area which represents a valuable status in the development of the society and also, at the same level, continuous investments in studies on information and knowledge management in order to understand different needs of those looking for information and their difficulties and the ways to make it easier the hard search for knowledge.KeywordsUser studies. Information seeking model. Information sciences. Library science. Knowledge society.

scholarly journals Evolving Role of the Information Center: Challenges and Directions

2009 ◽  
Vol 10 ◽  
pp. 1-35
Author(s):  
Sajjad ur Rehman
Keyword(s):  
Knowledge Management ◽  
Best Practices ◽  
Management Practices ◽  
Review Of Literature ◽  
Information Center ◽  
It Applications ◽  
Developed Nations ◽  
Made In ◽  
Information And Knowledge Management

The paper provides a critical review of the development of information center through different phases, transformation of the information center in response to the inter-disciplinary imperatives of information and knowledge management, IT imperatives, trends in the areas of content, services, management, and personnel, and future possibilities and prospects. An extensive review of literature was made in order to discern trends and analyze the current situation in pertinent areas focused in this paper. It was noted that the information center has changed through different phases. Information and knowledge management have made a distinct impact on the dynamics of the center. Changes in resources and services, IT applications, user community, and management practices are most evident. These factors have been critical in shaping the identity and substance of the information centers. Based on this analysis, challenges facing the information centers have been elaborated. Best practices in specific areas in the developed nations have been highlighted. Future of the information center is projected to be dynamic, enterprising, and challenging. This review is useful for taking strategic cues for planning and managing the information centers.

Knowledge management: does gender matter? A systematic review of literature

2020 ◽  
Vol 24 (6) ◽  
pp. 1315-1342
Author(s):  
Peter Heisig ◽  
Selvi Kannan
Keyword(s):  
Knowledge Management ◽  
Literature Review ◽  
Conceptual Framework ◽  
Systematic Literature Review ◽  
Practical Implication ◽  
Research Literature ◽  
Future Research ◽  
Content Type ◽  
And Gender

Purpose This paper aims to review for the first time existing research literature about the role of gender in creating, sharing and using knowledge in organizations and proposes a conceptual framework to guide future research directions. Design/methodology/approach Based on the systematic literature review method this study collects, synthesizes and analyses articles related to knowledge management (KM) and gender published in online databases by following a pre-defined review protocol. The paper analyses 41 papers published in peer-reviewed journals. Findings The role of gender in KM has been rarely addressed in KM journals and journals with specific emphasis on gender. The existing literature is fragmented, but existing research suggests that knowledge sharing might be influenced by gender. Based on the analysis and synthesis, a conceptual framework is proposed to guide further research on determining if gender matters in KM. Research limitations/implications Academic researchers should aim to include gender-related variables into their KM research to further explore if gender matters in KM. Practical implications The practical implication suggests that managers and knowledge managers should raise awareness about how stereotypes and gendered expectations about role behaviour affect how knowledge and experiences are created and shared within the organization. Social implications The authors believe that a better understanding of knowledge handling and gendered role expectations at the workplace could also have an impact beyond organizational boundaries. Originality/value The paper presents the first comprehensive systematic literature review of the article published on knowledge creation, sharing and usage and gender and provides a conceptual framework for future research.

The Role of E-Collaboration Systems in Knowledge Management

2009 ◽  
pp. 660-667
Author(s):  
Sharon A. Cox ◽  
John S. Perkins
Keyword(s):  
Knowledge Management ◽  
Social Interaction ◽  
Local Communities ◽  
Collaborative Practice ◽  
Organisational Structure ◽  
Technical Developments ◽  
Technical Systems ◽  
Social Components ◽  
Effective Integration

Since knowledge retrieval takes place at the interface between social interaction and technology (Gammelgaard & Ritter, 2005) successful systems of ecollaboration intended to manage knowledge involve the effective integration of both their technical and social components. Alongside technical developments, the standardisation of communication protocols has provided the realistic prospect of universal interconnection of businesses. The ubiquity of technology is not, however, reflected in the way that people, using the collaborative infrastructure, make sense of the data that emerges from the collaboration and go on to construct meaning from it. This is mediated not only by technology but by local culture, most explicitly represented by the recurrent activities that represent practice carried out by local communities of workers (Lave & Wenger, 1991; Brown & Duguid, 1996; Wenger, 1998). This interplay of technology, working practice, organisational structure and people traditionally lies at the heart of socio-technical systems (Leavitt, 1965) applied to leverage the skills of knowledge workers. This article examines the role and contribution of e-collaboration systems in inter-organizational knowledge management. The processes underlying this interplay are viewed from three perspectives: communication, collaborative practice and community, opportunities for the future development of e-collaboration systems are then proposed.

Towards an Integrated Model of Knowledge Sharing in Software Development

2009 ◽  
pp. 1714-1741
Author(s):  
Karlheinz Kautz ◽  
Annemette Kjærgaard
Keyword(s):  
Knowledge Management ◽  
Social Interaction ◽  
Empirical Study ◽  
Software Development ◽  
Knowledge Sharing ◽  
Theoretical Framework ◽  
Integrated Model ◽  
Literature Study ◽  
The Relationship

This article adds to the discussion on knowledge management (KM) by focusing on the process of knowledge sharing as a vital part of KM. The article focuses on the relationship between knowledge, learning, communication, and participation in action, and the role of social interaction and technical media in the knowledge sharing process. We develop an initial theoretical framework of knowledge sharing on the basis of a literature study. Drawing on an empirical study of knowledge sharing in a software development company, we discuss what supports and what hinders knowledge sharing in software development. Finally, we use this knowledge to improve the theoretical framework.

The Role of E-Collaboration Systems in Knowledge Management

2011 ◽  
pp. 527-533
Author(s):  
Sharon A. Cox ◽  
John S. Perkins
Keyword(s):  
Knowledge Management ◽  
Social Interaction ◽  
Local Communities ◽  
Collaborative Practice ◽  
Organisational Structure ◽  
Technical Developments ◽  
Technical Systems ◽  
Social Components ◽  
Effective Integration

Since knowledge retrieval takes place at the interface between social interaction and technology (Gammelgaard & Ritter, 2005) successful systems of ecollaboration intended to manage knowledge involve the effective integration of both their technical and social components. Alongside technical developments, the standardisation of communication protocols has provided the realistic prospect of universal interconnection of businesses. The ubiquity of technology is not, however, reflected in the way that people, using the collaborative infrastructure, make sense of the data that emerges from the collaboration and go on to construct meaning from it. This is mediated not only by technology but by local culture, most explicitly represented by the recurrent activities that represent practice carried out by local communities of workers (Lave & Wenger, 1991; Brown & Duguid, 1996; Wenger, 1998). This interplay of technology, working practice, organisational structure and people traditionally lies at the heart of socio-technical systems (Leavitt, 1965) applied to leverage the skills of knowledge workers. This article examines the role and contribution of e-collaboration systems in inter-organizational knowledge management. The processes underlying this interplay are viewed from three perspectives: communication, collaborative practice and community, opportunities for the future development of e-collaboration systems are then proposed.

Benefiting from External Knowledge in Open Innovation Processes

2012 ◽  
Vol 3 (4) ◽  
pp. 16-27 ◽  
Author(s):  
Paul Kruse ◽  
Peter Geißler
Keyword(s):  
Knowledge Management ◽  
Literature Review ◽  
Systematic Literature Review ◽  
Open Innovation ◽  
Knowledge Sources ◽  
Specific Knowledge ◽  
External Knowledge ◽  
Innovation Processes ◽  
Internal Knowledge

The importance of knowledge management for organizations has been widely discussed in recent years. Today, only few firms can sustain their competitiveness and innovativeness by focusing exclusively on internal knowledge sources. Managing highly specific knowledge from customers, technologies, markets, etc. is now a key to innovation. However, integrating external knowledge to foster innovation faces companies with a number of challenges. This study examines the role of external knowledge in the field of open innovation. By carrying out a systematic literature review the author develops eight categories with 19 sub-categories of potential external knowledge sources. A systematization of the identified sources investigates assets and drawbacks that can be associated with the integration of such knowledge. Thereby, the article shows that research on open innovation is highly concerned about the role of external knowledge, but mainly focuses on just a few categories and tends to neglect positive and/or negative influences on competitiveness and innovativeness.

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