The impact of the new media on public relations in the public administration in Kurdistan Region

2019 ◽  
Vol 7 (1) ◽  
pp. 268-288
Author(s):  
Dlan Ismail Mawlud ◽  
Hoshyar Mozafar Ali
Keyword(s):  
Information Technology ◽  
New Media ◽  
Public Relations ◽  
Public Administration ◽  
Management System ◽  
Theoretical Research ◽  
Kurdistan Region ◽  
The Public ◽  
Government Institutions ◽  
The Impact

The development of technology, information technology and various means of communication have a significant impact on public relations activity; especially in government institutions. Many government institutions have invested these means in their management system, in order to facilitate the goals of the institution, and ultimately the interaction between the internal and external public. In this theoretical research, I tried to explain the impact of the new media on public relations in the public administration, based on the views of specialists. The aim of the research is to know the use of the new media of public relations and how in the system of public administration, as well as, Explaining the role it plays in public relations activities of government institutions. Add to this, analyzing the way of how new media and public relations participate in the birth of e-government. In the results, it is clear that the new media has facilitated public relations between the public and other institutions, as it strengthened relations between them

ICT and Human Rights in Brazil

2014 ◽  
pp. 86-99
Author(s):  
José Rodrigues Filho
Keyword(s):  
Information Technology ◽  
Human Rights ◽  
Public Sector ◽  
Public Administration ◽  
Civil Liberties ◽  
Biometric Identification ◽  
Electronic Surveillance ◽  
The Public ◽  
Voting System ◽  
National Constitution

Since the end of military government in Brazil, civilian governments have sought the accumulation and exercise of power to the detriment of the citizenry. They have done this with a kind of totalitarianism that takes the form of digital or bureaucratic dictatorship. Since the 1990s, they have started to implement information technology in the public sector to regulate and run the country in a command-and-control way through technological or bureaucratic dictatorship rather democratic process. While it is evident that there is a high level of investment in information technology in the public sector (e-government) in Brazil, there are also clear signs of the violation of human rights in terms of privacy. These occur, for instance, when the public administration exercises the power to engage in a process of electronic surveillance without the supervision of the judiciary. It is alleged that thousands of individual files have been accessed in the public administration in Brazil, despite the privacy protection offered by the national constitution. In addition, there is a proliferation of biometric identification using faces, eyes, fingerprints, and other body parts, especially in the e-voting system. This chapter shows how information technology (e-government) in Brazil could lead to violations of human rights because of the proliferation of biometric identification in the e-voting system as well as other sorts of invisible electronic surveillance that are affecting civil liberties and individual rights, including privacy.

A Service Marketing Approach to High Technology Innovations Management

2011 ◽  
pp. 124-142 ◽  
Author(s):  
Malin Brannback ◽  
Alan Carsrud
Keyword(s):  
Information Technology ◽  
Service Marketing ◽  
High Technology ◽  
Basic Element ◽  
Business Failure ◽  
Business Success ◽  
Manufacturing Processes ◽  
Customer Needs ◽  
Technology Innovations ◽  
Marketing Approach

This chapter reviews the different approaches of innovations management, often treated as synonymous to R&D, which is seen as a component of the product development and manufacturing processes. It is argued that customer needs and expectations are not considered sufficiently through these approaches, which ultimately leads to business failure. Understanding customer needs and expectations is a fundamental source to business success and also a basic element of service marketing. Therefore this chapter explores the possibility of applying a service marketing approach—more specifically, relationship marketing as presented by the Nordic school of thought—to the management of high technology innovations management. The arguments are illustrated with insights from high technology sectors: information technology (IT) and biotech.

Diffusion of Information Technology Innovations within Retail Banking

2011 ◽  
pp. 235-255
Author(s):  
Bernardo Batiz-Lazo ◽  
Douglas Wood
Keyword(s):  
Information Technology ◽  
Technological Innovation ◽  
Internet Banking ◽  
Major Effect ◽  
Retail Banking ◽  
Banking And Finance ◽  
Diffusion Of Information ◽  
Technology Innovations ◽  
Early Adoption ◽  
Front Office

Technological innovation in general and information technology (IT) applications in particular have had a major effect in banking and finance. Following Garbade and Silber (1978), this research reviews the effects on banking organisations with reference to front office or external changes as described by the nature of product and service offerings. Following Morris (1986), Quintás (1991) and Fincham et al. (1994), the research also considers innovations in the back office or internal (operational function) changes brought about to banking organisations. Outstanding IT-based innovations are considered and grouped into four distinct periods: early adoption (1864-1945), specific application (1945-1965), emergence (1965-1980) and diffusion (1980-1995). The research then discusses the potential impact of more recent innovations (i.e., electronic purses, digital cash and Internet banking). As a result, the research provides an historical perspective on the main drivers determining the adoption of technological innovation in retail banking.

Use of Wikis for Enhancing E-Collaboration in Geographically-Dispersed Environments

2011 ◽  
pp. 233-253
Author(s):  
Anand Simha ◽  
Rajiv Kishore
Keyword(s):  
Information Technology ◽  
Communication Technologies ◽  
Requirements Elicitation ◽  
Organizational Memory ◽  
Future Research ◽  
Media Richness ◽  
Geographically Dispersed ◽  
Technology Innovations ◽  
Task Requirements ◽  
Requirements Quality

Information technology has radically altered corporate structures and the way work is transacted in corporate organizations. Firms are seeking to enhance their efficiency by themselves becoming more geographically dispersed and by availing of the benefits of outsourcing. Functional groups are becoming increasingly “virtual” and spatially dispersed; much of organizational interaction is now technology mediated. These trends in turn call for further technology innovations to facilitate communication and collaboration in such situations. Wiki-based systems are an emergent and promising platform for technology mediated interaction. In this study, we describe a Wiki-based system, delineate its major features, and compare it with other available communication technologies. We then examine how the use of Wiki-based systems can enhance communication and collaboration outcomes in the context of a collaborative task, requirements elicitation, chosen for this purpose since it is high value and demands intense interaction across functional domains. We present a model and develop an understanding of the manner in which specific Wiki features enhance three variables – media richness, contextual richness, and organizational memory – which in turn impact communication quality as well as requirements quality in terms of the clarity, completeness, and consistency of a requirements specification. We conclude with a discussion of the implications of our study and of possible future research in this area.

The Evolution of Information Technology Management at the Federal Level

2013 ◽  
pp. 62-80
Author(s):  
Stephen H. Holden
Keyword(s):  
Information Technology ◽  
Public Administration ◽  
Federal Agencies ◽  
Academic Disciplines ◽  
It Management ◽  
Policy And Practice ◽  
Strategic Objectives ◽  
Federal Level ◽  
Model Of Management ◽  
Management Approaches

Federal agencies rely extensively on information technology (IT) to perform basic missions. Arguably, public administration should be driving the theory, policy, and practice for managing these increasingly important resources. This is especially true as public organizations move to electronic service delivery to improve mission performance. However, despite some maturation in the literature for managing IT in federal agencies, public administration has contributed little to this effort. Other academic fields, such as information sciences, business administration, and practitioners, have done more to improve IT management at the federal level. This chapter analyzes federal IT management literature from several academic disciplines and government documents. The analysis compares federal IT management with a normative model of management maturity focusing on the strategic objectives for IT and related management approaches. Public administration’s lack of contribution to federal IT management raises profound questions whether federal agencies will be prepared for the information age. <BR>

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