ISO 9001 certification and financial performance

2014 ◽  
pp. 505-512
Author(s):  
Che Mahmood ◽  
Rahimah Yunos ◽  
Azizah Aris
Keyword(s):  
Financial Performance ◽  
Iso 9001

The Relationship Between ISO 9001 and Financial Performance: a Meta-analysis

2013 ◽  
Vol 2013 (1) ◽  
pp. 12255 ◽  
Author(s):  
Basak Manders ◽  
Henk de Vries ◽  
Knut Blind
Keyword(s):  
Financial Performance ◽  
Meta Analysis ◽  
Iso 9001 ◽  
The Relationship

scholarly journals QUALITY CERTIFICATION AND COMPANY PERFORMANCE – THE NEWLY DEVELOPED COUNTRY EXPERIENCE

2015 ◽  
Vol 17 (4) ◽  
pp. 628-644 ◽  
Author(s):  
Mohammad Mazharul ISLAM ◽  
Essam HABES ◽  
Azharul KARIM ◽  
Syed Omar bin SYED AGIL
Keyword(s):  
Financial Performance ◽  
International Business ◽  
Business Performance ◽  
Iso 9001 ◽  
Company Performance ◽  
Developed Country ◽  
Quality Certification ◽  
Mediational Process ◽  
High Level ◽  
First Time

This study investigates the impacts of ISO 9001:2008 certification on companies in Malaysia. Data were collected from CEOs and managers through a questionnaire survey. A multivariate analysis and SPSS macro were used as statistical techniques to assess the effects of ISO 9001 certification. Results of the study indicate that ISO 9001 certified companies were having significantly greater benefits and financial performance compared to non-certified companies. However, no significant direct relationship between ISO 9001 certification and company's financial performance was found. A further investigation revealed that financial performance is actually directly related to quality and local and international business performance, which are significantly influenced by ISO 9001 certification. Therefore quality and business performances are involved in the mediational process between the financial performance of companies and ISO 9001 certification. The novelty of this research lies in the establishment of, for the first time, high level statistical relationship between ISO 9001 certification, its mediating factors and financial performance of companies.

scholarly journals The Reasons for Decertification of ISO 9001: Financial Aspects

2017 ◽  
Vol 21 (3) ◽  
pp. 173 ◽  
Author(s):  
Piotr Kafel ◽  
Alexandra Simon
Keyword(s):  
Quality Management ◽  
Financial Performance ◽  
Survey Data ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
Financial Problems ◽  
Indicator Value ◽  
The Past ◽  
Certification Body

<p><strong>Purpose:</strong> The purpose of this paper is to analyse the financial performance of organizations that give up their QMS (Quality Management System) according to ISO 9001 certification. Different reasons found for the cancellation of ISO 9001 certification were taken into consideration. The decrease in certification of ISO 9001 standard is, during the past few years, noticeable in many countries. Therefore, there is a need to analyze the phenomena.</p><p><strong>Methodology/Approach:</strong> The study analyses financial performance of organizations and reasons of ISO 9001 certificates cancellation based on 99 Polish organizations, which gave up certification in years 2012 and 2013. The reasons of certificate cancelation were obtained from the quality managers of studied organizations. Financial performance was estimated on the basis of the ROA indicator value.</p><p><strong>Findings:</strong> The results show that in the studied organizations, there is a big group of companies that had financial problems. There were 28.8% of organizations that did not have profits at all, and 32.9% with a financial performance, calculated according to ROA indicator value, lower than the average for the industry in which studied organizations were operating. Surprisingly, there is no evident correlation between the reasons of ISO 9001 decertification and financial performance of these organizations.</p><p><strong>Research Limitation/implication:</strong> The data cover Polish organizations that give up ISO 9001 certification, and they were obtained only from one certification body. Survey data concerning the decision of decertification cover only a two-year period of time.</p><strong>Originality/Value of paper:</strong> The findings of our study might be helpful for the managers of organizations and certification bodies as well as for the researchers to describe the effectiveness of activities related to QMS implementation, certification and cancellation.

scholarly journals The financial impact of a withdrawn ISO 9001 certificate

2016 ◽  
Vol 36 (1) ◽  
pp. 23-41 ◽  
Author(s):  
Carlos J.F. Cândido ◽  
Luís M.S. Coelho ◽  
Rúben M.T. Peixinho
Keyword(s):  
Financial Performance ◽  
Design Methodology ◽  
Financial Data ◽  
Financial Impact ◽  
Iso 9001 ◽  
Sales Growth ◽  
Return On Assets ◽  
Content Type ◽  
Return On Sales ◽  
The Impact

Purpose – The purpose of this paper is to assess to what extent the loss of the ISO 9001 certification affects the decertified firms’ financial performance. Design/methodology/approach – Using standard event study methods, this paper matches a sample of 143 Portuguese companies that lost their ISO 9001 certification with similar non-event counterpart firms (according to return-on-assets (ROA) and size) and compares the performance of these two groups of firms using financial data collected from the AMADEUS database. Findings – Results show no statistical significant differences in the financial performance (as measured by ROA, return-on-sales (ROS) and sales growth) between companies that lost their ISO 9001 certification and their matched firms. Although the literature suggests that certification improves firms’ performance and that the benefits of certification may last over long periods of time, this paper’s results suggest that, after decertification, companies do not exhibit over or underperformance in their operations vis-à-vis comparable firms that do not undergo the same event. Originality/value – As far as the authors are aware, this is the first study assessing the impact of ISO 9001 certificate withdrawal on the decertified firms’ financial performance.

Introduction of a quality management system compliant with DIN EN ISO 9001:2000 into a university department of nuclear medicine

2001 ◽  
Vol 40 (06) ◽  
pp. 228-238 ◽  
Author(s):  
U. Paschen ◽  
S. Kröger ◽  
K. H. Bohuslavizki ◽  
M. Clausen ◽  
V. Jansen-Schmidt
Keyword(s):  
Nuclear Medicine ◽  
Quality Management System ◽  
Iso 9001 ◽  
Total Quality ◽  
System A ◽  
General Rules ◽  
Therapeutic Procedures ◽  
University Department ◽  
Referring Physicians ◽  
The University

SummaryIn 1995, the management of the University Clinic Hamburg-Eppendorf proposed to establish a total quality assurance (QA) system. A revised QA-system has been introduced stepwise in the department of nuclear medicine since 1997, and certification was achieved in accordance with DIN EN ISO 9001:2000 on February 14,2001.The QA-handbook is devided into two parts. The first part contains operational (diagnostic and therapeutic) procedures in so-called standard operating procedures (SOP). They describe the indication of procedures as well as the competences and time necessary in a standardized manner. Up to now, more than 70 SOPs have been written as a collaborative approach between technicians and physicians during daily clinical routine after analysing and discussing the procedures. Thus, the results were more clearly defined processes and more satisfied employees.The second part consists of general rules and directions concerning the security of work and equipment as well as radialion protection tasks, hygiene etc. as it is required by the law. This part was written predominantly by the management of the department of nuclear-medicine and the QA-coordinator. Detailed information for the patients, documentation of the work-flows as well as the medical report was adapted to the QM-system. Although in the introduction phase of a QA-system a vast amount of time is necessary, some months later a surplus for the clinical workday will become available. The well defined relations of competences and procedures will result in a gain of time, a reduction of costs and a help to ensure the legal demands. Last but not least, the QA-system simply helps to build up confidence and acceptance both by the patients and the referring physicians.

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