Customer Complaints as a Source of Customer-Focused Process Improvement: A Constructive Case Study

2011 ◽  
pp. 297-317 ◽  
Author(s):  
Kari Uusitalo ◽  
Henri Hakala ◽  
Teemu Kautonen
Keyword(s):  
Process Improvement ◽  
Customer Complaints

EVOLUTIONARY APPROACH IN PROCESS IMPROVEMENT — A CASE STUDY IN AUTO ELECTRICAL ALTERNATOR MANUFACTURING

2012 ◽  
Vol 11 (01) ◽  
pp. 27-50 ◽  
Author(s):  
A. J. JEGADHEESON ◽  
L. KARUNAMOORTHY ◽  
N. ARUNKUMAR ◽  
A. BALAJI ◽  
M. RAJKAMAL
Keyword(s):  
Process Improvement ◽  
Manufacturing Process ◽  
Welding Process ◽  
Evolutionary Approach ◽  
Geometrical Analysis ◽  
Designed Experiments ◽  
Self Development ◽  
Riveting Process

Evolution is "understanding and overcoming current constraints in small steps toward optimum." "Understanding" requires elucidation of facts and corroborating theories that can explain those facts in a coherent manner. "Overcoming" requires self-development to suit the environment. In this paper, a case study about how a manufacturing process is improved in terms of productivity and quality using evolutionary improvements is explained. Here "Understanding" is achieved through use of Shainin Technique, PM analysis, Affinity Diagram, and the engineer's ingenuity, along with Relations diagram. "Overcoming" is achieved through Geometrical Analysis and Designed Experiments. The Study has set a new benchmark in the Stator riveting process by proving it can yield the desired results, and the need to adapt welding process is avoided.

A Case Study in Extended Value Engineering

2002 ◽  
Author(s):  
R. Anderson ◽  
R. Sturges
Keyword(s):  
Process Improvement ◽  
Cost Reduction ◽  
Systematic Approach ◽  
Value Engineering ◽  
Cost Comparison ◽  
Mining Equipment ◽  
Analysis Process ◽  
Extended Value ◽  
Product And Process

Extended value engineering techniques provide an efficient, systematic approach to expose unnecessary costs, spur innovation, and direct efforts toward product and process improvement. Extended value engineering involves the comprehensive application of function diagramming, cost/cycle analysis, process diagramming, and competitive cost comparison. The application of these techniques to a mining equipment manufacturer, specifically to an ore haulage vehicle, is described in terms of cost reduction and manufacturing process improvement.

scholarly journals RE-ENGINEERING PROSES PEMBELIAN BARANG AKTIVA DALAM MENCAPAI PEMBELANJAAN YANG OPTIMUM DALAM BISNIS MIDDLE MARKET

2017 ◽  
Vol 2 (2) ◽  
Author(s):  
Heri Mulyanto
Keyword(s):  
Process Improvement ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Engineering Process ◽  
Optimum Model ◽  
Questionnaire Surveys ◽  
The Right ◽  
Middle Market

This research is a case study of retail companies, namely PT. Midi Utama Indonesia Tbk / Alfamidi related ordinances in order to meet the four right purchase is the right price, time, quantity and quality and how to get the optimum model of purchasing goods. The research method in the form of descriptive analysis through questionnaire surveys and interviews with employees of the company that as many as 153 employees with a sample of 111 respondents. Data processed by Multiple Linear Regression Analysis which are of significant value is the standard total purchase the total purchase 0.061 and 0.000, and results of SWOT states need to do a strategy that focuses on process improvement purchases. The results that the process of re-engineering process involves the purchase of goods with the GA department to better ensure the availability of goods to be ordered, so the purchase is really controlled.

scholarly journals PENDEKATAN PDSA UNTUK PERBAIKAN PROSES PADA INDIKATOR SASARAN KESELAMATAN PASIEN DI RUMAH SAKIT

2018 ◽  
Vol 6 (2) ◽  
pp. 111
Author(s):  
Elly Numa Zahroti
Keyword(s):  
Patient Safety ◽  
Hand Hygiene ◽  
Process Improvement ◽  
Participatory Approach ◽  
Infection Risk ◽  
The Poor ◽  
One Step ◽  
Observational Design

Background: Patient safety is an indicator of hospital service quality. A hospital in Surabaya identified six indicators of patient safety goals. There are two indicators which can not achieve the standard, namely effective communication and infection risk reduction.Aims: This study aims to identify the process improvement that can be done to increase indicator performance by using PDSA cycle.Method: A descriptive observational design was used in this study with a case study and participatory approach. There were 5 subjects selected by purposive sampling. Interview and observation were used to collect data that then were analyzed descriptively. The validity of data was done by triangulation of method, source, and theory.Results: The PDSA results indicated that the cause of the poor indicators performance of both patient safety goals is the poor compliance of the health staffs in carrying out read-back procedure and hand hygiene as written in SOP. It was caused by the lack of knowledge and motivation of the health staffs in implementing the SOP.Conclusion: In conclusion, process improvement can be done by socializing read-back SOP and hand hygiene as well as supervision conducted periodically by managers. Plan stage is one step which should be improved. Commitment in implementing the improvement planning is necessary. In addition, further research on factors that influence compliance should be conducted.Keywords: patient safety, PDSA method, process improvement, quality of hospital

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