A proposal of the service design method and the service example based on human design technology

2012 ◽  
pp. 284-289
Keyword(s):  
Design Method ◽  
Service Design ◽  
Design Technology

Modular Design Technology of Multi-DOF Mechanical Arm

2014 ◽  
Vol 599-601 ◽  
pp. 358-361
Author(s):  
Huan Qiang ◽  
Hu Zhang ◽  
Yan Zhou
Keyword(s):  
Modular Design ◽  
Design Method ◽  
Structure Design ◽  
Degree Of Freedom ◽  
Dynamics Simulation ◽  
Complicated Structure ◽  
Design Technology ◽  
Structure Line ◽  
Six Dof

A design method of modular joint is proposed according to the complicated structure, line exposed and heavier characteristics of multi-DOF (degree of freedom) mechanical arm. In this paper, the design of modular joint was carried on and a model of six-DOF mechanical arm was built through the research on the structure of mechanical arm. On this basis, dynamics simulation will be carried. The results show that the modular design method simplified the structure of the mechanical arm, the dynamics simulation proved it was feasible for the structure design and drive selection.

scholarly journals Analisa Tingkat Pelayanan IT Service Management pada Penerapan Sistem Ujian Nasional berbasis Komputer dengan menggunakan Kerangka Kerja ITIL v3

2020 ◽  
Vol 2 (1) ◽  
pp. 24
Author(s):  
Evi Novilia ◽  
Widya Cholil ◽  
Tri Basuki Kurniawan
Keyword(s):  
Design Process ◽  
Service Management ◽  
Service Design ◽  
Service Level ◽  
Management Service ◽  
It Service Management ◽  
Design Technology ◽  
It Service ◽  
Process Implementation ◽  
Catalog Management

Ujian Nasional berbasis Komputer (UNBK) sudah menjadi bagian dari evaluasi pendidikan yang bertujuan untuk memetakan bagaimana kondisi pendidikan di Indonesia. UNBK pertama kali dilaksanakan pada tahun 2014 secara dari dan dilakukan secara terbatas. Namun sejak tahun 2017 proses evaluasi berbasis komputer sudah diwajibkan di seluruh sekolah atas, termasuk MAN 1 Palembang, MAN 2 Palembang dan MAN Musi Rawas. Dalam mendukung proses evaluasi berbasis komputer diperlukan sistem Ujian Nasional yang terintegrasi. Kendala yang terjadi adalah hanya beberapa sekolah atas yang lolos uji verifikasi, umumnya disebabkan oleh jaringan, proses data, proses sistem yang berjalan dan layanan dari segi TI. Penelitian dilakukan dengan meninjau bagaimana kualitas, kontinuitas dan kinerja layanan TI dalam sistem dengan pendekatan service design Framework ITIL v3, dengan menggunakan 7 parameter utama yakni Service Catalog Management, Service Level Management, Service Design Process, Service Design Technology Related Activities, Organizing for Service Design, Service Design Technology Consideration, Service Design Process Implementation Consideration. Dari hasil asesmen, dihasilkan nilai asesmen tertinggi untuk Service Catalog Management dan nilai asesmen terendah Service Design Technology Related Activities

3104 A Service Design Method for Maximizing the Value Received by Various Customers

2014 ◽  
Vol 2014.24 (0) ◽  
pp. _3104-1_-_3104-10_
Author(s):  
Ken KAWASE ◽  
Yutaro NEMOTO ◽  
Takahiro Ishii ◽  
Yoshiki SHIMOMURA
Keyword(s):  
Design Method ◽  
Service Design

Verification of Service Design Method through Application to Example Services

2004 ◽  
Vol 2004.14 (0) ◽  
pp. 328-331
Author(s):  
Tomohiko Sakao ◽  
Tatsunori Hara ◽  
Yoshiki Shimomura
Keyword(s):  
Design Method ◽  
Service Design

Service design for intelligent exhibition guidance service based on dynamic customer experience

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ching-Hung Lee ◽  
Qiye Li ◽  
Yu-Chi Lee ◽  
Chih-Wen Shih
Keyword(s):  
Service System ◽  
Design Method ◽  
Service Design ◽  
Customer Experience ◽  
Design Stage ◽  
Customer Journey ◽  
Content Type ◽  
Design Requirements ◽  
Exhibition Service ◽  
Pain Points

PurposeA good customer experience means meeting the customer expectation. Thus, unexpected customer experience is usually a good point to initiate improvement or innovation for product or service design. Attempting to enhance the customer experience in the customer journey, this study aims to demonstrate a customer journey centred service design approach to receive the design requirements based on customers' needs and to use a systematic approach to generate solutions.Design/methodology/approachA holistic service design method named 3E model was proposed. It integrates customer experience journey map (CXJM), the theory of inventive problem solving (TRIZ) and service assembly and service replacement mechanism into three design stages. In stage 1, CXJM is enhanced with emotional range analysis to identify the customer pain points as well as customers' requirements (CRs) in exhibition, tourism and hotel sectors for initializing service design. Stage 2 investigates the specific design requirements (DRs) of the smart exhibition system and the contradictions. Then, the innovative principles were analyzed. In Stage 3, expected exhibition service system was designed.FindingsThe new service system which named the smart expo system based on information and communication technology (ICT) is proposed. It consists of “Tourism Link assists”, “i-Kaohsiung hotel service center”, “Smart AEC” and “O2O e-tickets”.Originality/valueThe proposed 3E model builds a systematic and coherent design method for the smart exhibition service area. It provides the linkage and action-oriented guidance from customer pain points, service parameters, innovative principles to solutions.

VDT and its Application to Container Loading Device

2013 ◽  
Vol 706-708 ◽  
pp. 1662-1665
Author(s):  
Jun Qing Zhan ◽  
Xiao Mei Feng ◽  
Li Shun Li
Keyword(s):  
Optimal Design ◽  
Design Method ◽  
Virtual Design ◽  
Modern Design ◽  
Container Loading ◽  
Design Technology ◽  
Machine System ◽  
System Optimal ◽  
Loading Device

As the important content of modern design method, virtual design plays a key role in machine system optimal design. The VDT (Virtual Design Technology) is discussed in detail. The flow of virtual design is given. Based on the flow of virtual design, the application of virtual design to container loading device is studied.

Design Method about Spherical Diaphragm Sealing of Tube Channel in High Pressure Heat Exchanger

2012 ◽  
Vol 538-541 ◽  
pp. 2164-2168
Author(s):  
Sun Yi Chen
Keyword(s):  
High Pressure ◽  
Heat Exchanger ◽  
Engineering Design ◽  
Design Method ◽  
Function Analysis ◽  
Arch Height ◽  
Design Technology ◽  
Engineering Structure ◽  
And Function ◽  
Tube Channel

Spherical diaphragm seal dish of tube channel open end in high pressure heat exchanger is a new engineering structure that used in petrochemical hydrogenation unit, and its design technology is not reported now. It is inconvenience to analyze each case by limited element method. Design method of formulas is proposed to calculate both radial offset displacement and its thickness of spherical diaphragm based on shell elasticity mechanics. Relation formulas are deduced about arch height, open end radius, offset displacement by geometry. Two presuppositions are deduced for spherical diaphragm successful to run according to technology theory and function analysis of seal dish structure, which can be used for engineering design.

Knowledge Transfer in Product-Based Service Design

2014 ◽  
pp. 258-272 ◽  
Author(s):  
Naoshi Uchihira
Keyword(s):  
Knowledge Transfer ◽  
Design Method ◽  
Service Design ◽  
Design Methods ◽  
Systematic Design ◽  
Manufacturing Companies ◽  
Design Processes ◽  
Structured Design ◽  
Service Businesses

Recently, manufacturing companies have been moving into product-based service businesses in addition to providing the products themselves. It is not easy for engineers in manufacturing companies to create new service businesses. In order to design product-based services more effectively and efficiently, systematic design methods suitable for the service businesses have been proposed, which provide design processes, checklists, and patterns. However, inexperienced designers still feel difficulties because they cannot understand the meaning of the checklists and patterns. In this chapter, the authors propose knowledge transfer in product-based service design, in which structured design cases are used to understand and utilize the checklists and patterns in the service design method called DFACE-SI.

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