scholarly journals A Handbook of Management Theories and Models for Office Environments and Services

2021 ◽  
Author(s):  
Vitalija Danivska ◽  
Rianne Appel-Meulenbroek
Keyword(s):  
Office Environments ◽  
Management Theories

scholarly journals EXPRESS: Communication in the Gig Economy: Buying and Selling in Online Freelance Marketplaces

2021 ◽  
pp. 002224292110308
Author(s):  
Stephan Ludwig ◽  
Dennis Herhausen ◽  
Dhruv Grewal ◽  
Liliana Bove ◽  
Sabine Benoit ◽  
...  
Keyword(s):  
Personal Information ◽  
Uncertainty Reduction ◽  
Uncertainty Management ◽  
Price Premiums ◽  
Gig Economy ◽  
Online Marketplaces ◽  
Affective Intensity ◽  
Dyadic Analyses ◽  
Management Theories

The proliferating gig economy relies on online freelance marketplaces, which support relatively anonymous interactions by text-based messages. Informational asymmetries thus arise that can lead to exchange uncertainties between buyers and freelancers. Conventional marketing thought recommends reducing such uncertainty. However, uncertainty reduction and uncertainty management theories indicate that buyers and freelancers might benefit more from balancing, rather than reducing, uncertainty, such as by strategically adhering to or deviating from common communication principles. With dyadic analyses of calls for bids and bids from a leading online freelance marketplace, this study reveals that buyers attract more bids from freelancers when they provide moderate degrees of task information and concreteness, avoid sharing personal information, and limit the affective intensity of their communication. Freelancers’ bid success and price premiums increase when they mimic the degree of task information and affective intensity exhibited by buyers. However, mimicking a lack of personal information and concreteness reduces freelancers’ success, so freelancers should always be more concrete and offer more personal information than buyers do. These contingent perspectives offer insights into buyer–seller communication in two-sided online marketplaces; they clarify that despite, or sometimes due to, communication uncertainty, both sides can achieve success in the online gig economy.

Autonomous dirt detection for cleaning in office environments

2013 ◽  
Author(s):  
Richard Bormann ◽  
Florian Weisshardt ◽  
Georg Arbeiter ◽  
Jan Fischer
Keyword(s):  
Office Environments

Are supply chain management theories culturally constrained? An empirical assessment

2011 ◽  
Vol 4 (1-2) ◽  
pp. 61-73 ◽  
Author(s):  
Mehmet Murat Kristal ◽  
Mark Pagell ◽  
Chenlung Yang ◽  
Chwen Sheu
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Chain Management ◽  
Empirical Assessment ◽  
Management Theories

Intricacies of back-office

2016 ◽  
Vol 5 (2) ◽  
pp. 167-183 ◽  
Author(s):  
Sari Yli-Kauhaluoma ◽  
Mika Pantzar
Keyword(s):  
Design Methodology ◽  
Research Approach ◽  
Work Processes ◽  
Cognitive Representations ◽  
Content Type ◽  
Daily Work ◽  
Service Staff ◽  
Office Environments ◽  
Back Office ◽  
Practical Implications

Purpose – The purpose of this paper is to examine how back-office service staff cope with the intricacies of administrative work. Design/methodology/approach – The paper applies the research approach of “at-home ethnography” in a university back-office. The primary method of data collection was participant listening in the field, either in formal interviews or casual conversations. Photography helped the authors to zoom the conversation in to specific artefacts in administrative offices. Findings – The study identifies both forward- and backward-looking recipes as essential administrative tools that back-office staff develop and use to handle intricacies that emerge in their daily work. Forward-looking recipes are based on anticipatory cognitive representations, whereas backward-looking recipes are based on experiential wisdom. The study elaborates on the different kinds of modelling practices that back-office service staff engage in while building and applying these two different kinds of recipes. Practical implications – The recipes support administrators in knowledge replication and thus help avoid interruptions, reduce uncertainty, and produce consistency in administrative processes. Originality/value – In contrast to existing studies of formal bureaucracies, the study provides a unique empirical account to show how back-office service staff cope with the multiple intricacies existing in current office environments. The study shows how recipes as models contribute to stabilizing or even routinizing work processes in complex administrative situations.

Responsive office environments

1993 ◽  
Vol 36 (7) ◽  
pp. 84-85 ◽  
Author(s):  
Scott Elrod ◽  
Gene Hall ◽  
Rick Costanza ◽  
Michael Dixon ◽  
Jim Des Rivières
Keyword(s):  
Office Environments

The Validation of DissonanceversusImpression-Management Theories

1976 ◽  
Vol 100 (2) ◽  
pp. 199-206
Author(s):  
James E. Klusman ◽  
Jacob E. Hautaluoma
Keyword(s):  
Management Theories
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