User support: illustrating computer use in collaborative work contexts

Author(s):  
Rittta Hellman
Author(s):  
Reima Suomi ◽  
Reetta Raitoharju

Social and healthcare industries offer demanding occupations, as they are very human-contact intensive workplaces and, moreover, the customers are usually met in critical and not-wished-for situations. Possible actions are many, and seldom are there clear procedures on how to continue: Each customer contact is a place for genuine decisions. Add to this deliberate service situation a computer, and you can count on difficulties. Our focus is on how information systems affect the stress levels of health and social-care workers. Our empirical study shows–among many other factors–strong correlation between the use of computers and stress levels in the healthcare professions: The more computer use, the more stress. Wediscuss what could be done to manage stress levels in relationship to computer use in health and social-care industries. In conclusion, we wrap the research findings together and propose our extensions to the current knowledge on the relationship between stress and information systems in health care. Our most important finding is that when users understand the total collaborative work setting, computer work obtains meaning, and stress levels reduce.


Author(s):  
Reima Suomi ◽  
Reetta Raitoharju

Social and healthcare industries offer demanding occupations, as they are very human-contact intensive workplaces and, moreover, the customers are usually met in critical and not-wished-for situations. Possible actions are many, and seldom are there clear procedures on how to continue: Each customer contact is a place for genuine decisions. Add to this deliberate service situation a computer, and you can count on difficulties. Our focus is on how information systems affect the stress levels of health and social-care workers. Our empirical study shows–among many other factors–strong correlation between the use of computers and stress levels in the healthcare professions: The more computer use, the more stress. We discuss what could be done to manage stress levels in relationship to computer use in health and social-care industries. In conclusion, we wrap the research findings together and propose our extensions to the current knowledge on the relationship between stress and information systems in health care. Our most important finding is that when users understand the total collaborative work setting, computer work obtains meaning, and stress levels reduce.


1968 ◽  
Vol 32 (2) ◽  
pp. 204-214 ◽  
Author(s):  
DC Ruhlman ◽  
Lowe
Keyword(s):  

2007 ◽  
Author(s):  
Ronish Joyekurun ◽  
Paola Amaldi ◽  
William Wong
Keyword(s):  

2020 ◽  
pp. 123-136
Author(s):  
Antonello Mura ◽  
Antioco Luigi Zurru ◽  
Ilaria Tatulli

The educative experience of people with disability leads the inter­na­tio­nal debate towards the value of inclusive learning contexts. Nonetheless, the theoretical and methodological principles of an inclusive education approach have to be outlined. Data collected using explorative questionnaires during a five-years survey in an Italian region's schools show a slow evolution of the scholastic context. From the perspective of Special Pedagogy, the qualitative investigation on three macro-dimensions (the diversity perception, the didactic and methodological means, the wellbeing of pupils) reveals an emerging development of solid awareness among teachers. Findings confirm that the inclusion processes at school are attainable only throughout a series of clear methodological elements: 1) a valorising attitude towards diversity; 2) an orienting learning process; 3) a plural and flexible use of both methodologies and strategies; 4) a collaborative work environment; 5) a continuous training process; 6) a deontological approach. These are the principles that allow teachers to support each student in the manifold itineraries of identity fulfilment, encouraging pupils to express their needs and to develop their abilities in a welcoming and participative context.


Author(s):  
John Mckiernan-González

This article discusses the impact of George J. Sánchez’s keynote address “Working at the Crossroads” in making collaborative cross-border projects more academically legitimate in American studies and associated disciplines. The keynote and his ongoing administrative labor model the power of public collaborative work to shift research narratives. “Working at the Crossroads” demonstrated how historians can be involved—as historians—in a variety of social movements, and pointed to the ways these interactions can, and maybe should, shape research trajectories. It provided a key blueprint and key examples for doing historically informed Latina/o studies scholarship with people working outside the university. Judging by the success of Sánchez’s work with Boyle Heights and East LA, projects need to establish multiple entry points, reward participants at all levels, and connect people across generations.I then discuss how I sought to emulate George Sánchez’s proposals in my own work through partnering with labor organizations, developing biographical public art projects with students, and archiving social and cultural histories. His keynote address made a back-and-forth movement between home communities and academic labor seem easy and professionally rewarding as well as politically necessary, especially in public universities. 


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