Maintaining credibility in user education

Purpose – The main aim of this paper is to identify whether user demographic characteristics, computer skills, user education, user assistance and user-friendly OPAC (online public access catalog) have an impact on their satisfaction in the context of users in an Indian university setting. Design/methodology/approach – The survey method was utilized and a questionnaire was designed to collect data. The study is based on a sample of the 384 questionnaires from the three universities located in the Union Territory of Chandigarh and Punjab State. To analyze the data collected, SPSS package (version 14.0) was used, and also to produce requisite cross-tabulations. Chi-square testing was performed to determine the association of user satisfaction with the variables covered in the study. Findings – The findings highlighted that overall there was a low degree of satisfaction among the users. With the exception of academic majors, in general, there were no significant differences between satisfaction and user demographic characteristics. Overall satisfaction was significantly higher for those who were possessed with adequate knowledge on OPAC, and had received staff assistance, as well as necessary education on OPAC. The study showed that satisfaction with ease of usage of OPAC was higher. It was also found that users were well-equipped with computers and had attained skills while frequently searching the web, however, it was also revealed that mere possession of computer skills was not sufficient for efficient use of OPAC, resulting in the attainment of a high level of satisfaction. Originality/value – The paper brings out the fact of how user demographic characteristics, computer skills, user education, user assistance, and user-friendly OPAC, influence user satisfaction in a university educational set up. The findings will be beneficial for increasing user satisfaction levels in order to retain existing OPAC users because OPAC will continue to be a necessary tool for accessing quality academic information available in both print and electronic format.

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End-User Education at the Karolinska Institute Library in Sweden

Libraries without Limits: Changing Needs — Changing Roles ◽

10.1007/978-94-011-4621-0_53 ◽

1999 ◽

pp. 198-199

Author(s):

Christine Wickman

Keyword(s):

End User ◽

Karolinska Institute ◽

User Education

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Empowering LIS Professionals and Academic Library Users in a Networked and Digital Environment

Advances in Library and Information Science - Design, Development, and Management of Resources for Digital Library Services ◽

10.4018/978-1-4666-2500-6.ch021 ◽

2013 ◽

pp. 251-283 ◽

Cited By ~ 1

Author(s):

Manoj Kumar Sinha

Keyword(s):

Academic Libraries ◽

New Technologies ◽

Academic Library ◽

Education Programme ◽

End Users ◽

Digital Era ◽

Library Users ◽

Library Resources ◽

User Education

The aim of this chapter is to give an overview of the modernisation of academic libraries in the ICT era, changing format of the library resources and types of computer-based services being offered by the academic libraries. In view of this, the present chapter discusses various aspects of LIS training and user education, emphasising the need to empower our LIS professionals and library users so that they benefit from the new technologies by using new ICTs for exploring the world of knowledge for their academic pursuit and excellence in higher education and research. The first part of the chapter discusses the recent development in the areas of application of ICT in academic libraries, availability, and usage of electronic resources by the library users, new services provided by the academic libraries to their end users. The second part of the chapter highlights the need for empowering LIS professionals working in academic libraries and their end users in electronic / digital era, enumerates the role of various agencies that are engaged in making library users aware of printed as well as e-resources, and explains the role of Web 2.0/Library 2.0 in making library users more interactive and well informed about the resources, products, and services of the academic libraries to their clientele. The third part of the chapter discusses the user education programme/user awareness programme being organised and offered to the students and research scholars by the Assam University Library (Rabindra Library, Silchar) as a case study. While concluding the chapter, some suggestions and recommendations are also discussed in brief.

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Organizational Software Use Policies

Handbook of Research on Information Communication Technology Policy ◽

10.4018/978-1-61520-847-0.ch034 ◽

2011 ◽

pp. 551-564

Author(s):

Alex Ozoemelem Obuh

Keyword(s):

Policy Formulation ◽

Future Trends ◽

General Statement ◽

Record Keeping ◽

Software Registration ◽

User Education

This chapter discusses organizational software use policies. Specifically it gives the meaning of software use policy, software use policy components bothering on; general statement of policy, user education, budgeting and acquisition of software, registration, installation, storage and documentation of software, record keeping, software use, internet and shareware use, software audit and use survey, employee/user duty to report underlicensing, disciplinary measures on defaulters, corporate handling of employee questions regarding an organization’s software, need for software use policy in an organization, organizational software use policy formulation process, qualities of a software use policy, policy education and enforcement, problems of software use policy as well as future trends in organizational software use policy.

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