A total workout - cross-training customer services and marketing

1999 ◽  
Author(s):  
Joyce Davidson
Keyword(s):  
Cross Training ◽  
Customer Services

The effects of cross training teams: A meta-analytic path model

2009 ◽  
Author(s):  
Kevin C. Stagl ◽  
Cameron Klein ◽  
Patrick J. Rosopa ◽  
Deborah DiazGranados ◽  
Eduardo Salas ◽  
...  
Keyword(s):  
Path Model ◽  
Cross Training

Retail Mix Dan Kepuasan Konsumen Minimarket

Liquidity ◽  
2018 ◽  
Vol 7 (1) ◽  
pp. 53-62
Author(s):  
Siti Maryama ◽  
Yayat Sujatna
Keyword(s):  
Consumer Satisfaction ◽  
Quantitative Method ◽  
Descriptive Analysis ◽  
T Test ◽  
Primary Data ◽  
Retail Industry ◽  
Location Data ◽  
Store Design ◽  
Customer Services ◽  
The Difference

The purpose of this study is to (1) analyzing the level of retail mix consumer satisfaction; (2) analyze the dominant variable in retail mix consumer satisfaction; (3) analyze the difference of retail mix consumer satisfaction performed. The observed of the retail industry is Alfamidi and Indomaret. The study was designed into a descriptive-quantitative method. The source of primary data obtained from the questionnaire of 100 respondents. The formulating variable of retail mix includes: merchandise assortments, pricing, customer services Store design and display, communication mix, and location. Data analyze by using descriptive, analysis of factors, and t-test. The result confirmed that the level of retail mix consumer satisfaction in both industry is relatively similar. However, it can be stated that the respondents were more satisfied to Indomaret compared with Alfamart.

Internet Video based remote customer services

2010 ◽  
Vol 7 (7) ◽  
pp. 1-6
Author(s):  
Hsin Fu ◽  
Hsiao Pao ◽  
C. Tseng
Keyword(s):  
Internet Video ◽  
Customer Services

Predicting Customer Churn at QWE Inc.

2017 ◽  
pp. 1-4
Author(s):  
Anton S. Ovchinnikov
Keyword(s):  
Logistic Regression ◽  
Predictive Analytics ◽  
Customer Behavior ◽  
Discrete Events ◽  
Customer Churn ◽  
Start Up ◽  
Customer Services

This case exposes students to predictive analytics as applied to discrete events with logistic regression. The VP of customer services for a successful start-up wants to proactively identify customers most likely to cancel services or “churn.” He assigns the task to one of his associates and provides him with data on customer behavior and his intuition about what drives churn. The associate must generate a list of the customers most likely to churn and the top three reasons for that likelihood.

Constructing New Product Development for the DC Cooling Fan Industry: ISO/TS16949 Procedures

2013 ◽  
Vol 470 ◽  
pp. 392-395
Author(s):  
Tzu Chuan Chou ◽  
Sheng Hsiung Wu ◽  
Ming Hung Shu
Keyword(s):  
Product Development ◽  
New Product Development ◽  
Developmental Process ◽  
New Product ◽  
Management Tools ◽  
Market Shares ◽  
Sales And Marketing ◽  
Wide Range ◽  
Cooling Fans ◽  
Customer Services

Applications of DC cooling fans in auto electronics cover a wide range of areas. Since they all need to meet the requirement of the clients in providing customized products, many product combinations have been developed. In the past, when DC cooling fans manufacturers have not implemented the requirements of TS16949 and the core tools, their developmental process could only meet the spirit of process-orientation suggested by ISO9001. There was an obvious deficiency in terms of the quality management tools during the development and manufacturing processes, as well as the development information that should be produced; therefore, they were unable to meet the requirements of TS16949. This study constructs a new product development (NPD) procedure through the application of the five core tools that meets the requirements of TS16949, and satisfies the characteristics of the DC cooling fans industry. With this process, the Taiwanese DC cooling fans industry can effectively control the entire production process, from sales and marketing, R&D, manufacturing, to customer services. Moreover, the manufacturers could not only elevate their ability to self-manage, but also meet the requirements and gain market shares in the international automobile supply chain.

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