Customer Services in Co-Operative Banks: A Case Study

2012 ◽  
Author(s):  
A. H. Sequeira
Keyword(s):  
Customer Services

A Service-Oriented After-Sales Services System in Mechanical Engineering Industry

2013 ◽  
Vol 307 ◽  
pp. 447-450
Author(s):  
Shu Ping Lu ◽  
Kuei Kai Shao ◽  
Kuo Shu Luo
Keyword(s):  
Management System ◽  
Mechanical Engineering ◽  
Business Process Management ◽  
Process Management ◽  
Content Management ◽  
Engineering Industry ◽  
Enterprise Content Management ◽  
Service Oriented ◽  
Customer Services

This paper presents a service-oriented After-sales services system in Mechanical Engineering Industry. Typical After-sales services include status tracking services by customers, customer services, assignors and assignees. Therefore, the proposed After-sales service tracking management system work in the progress from the case study is conducted. Our system can connect with other service-related systems, such as enterprise content management repository system and business process management system. The After-sales services system is developed by consulting and visiting the machine tools manufacturers.

scholarly journals Optimasi Sistem Penjadwalan Dengan Implementasi Algoritma Welch Powell Pada Sistem Penjadwalan Customer Service Di Gerai Indosat Ooredoo Cabang Kuta

2020 ◽  
Vol 2 (1) ◽  
pp. 79-85
Author(s):  
L.Virginayoga Hignasari
Keyword(s):  
Customer Service ◽  
System Optimization ◽  
Study Data ◽  
Scheduling System ◽  
Service Scheduling ◽  
Customer Services ◽  
Selling Teams ◽  
Graph Form ◽  
Case Study Data

The purpose of this research was to solve the problems related to the optimization of the customer service scheduling system in Indosat Ooredoo Office Kuta Branch by implementing the concept of graph coloring, namely the application of the Welch Powell algorithm. This research was a case study. Data obtained from observations and interviews. The data analyzed is a pre-existing customer service scheduling system. The scheduling system obtained will be analyzed further by using Welch Powell's algorithm to solve problems related to the formation of mobile selling teams and its schedule. Before being analyzed using the Welch Powell algorithm, the scheduling system is represented in graph form. There was a Welch Powell algorithm that is 1) Sort the vertices of G in decreasing degrees; 2) Use one color to color the first node (which has the highest degree) and other vertices that do not match the first node; 3) Start again with the next highest degree node in the ordered list that has not been colored and repeat the process of node transfer using the second color. Based on the results of the analysis, the number of existing customer services can be formed into three teams with alternating mobile selling schedules in one week. This is more efficient than the previous scheduling system that determined the mobile selling team based on the employee's work shift. Based on this, the implementation of the Welch Powell algorithm can solve the problem of scheduling system optimization in the Indosat Ooredoo Customer Service Division of the Kuta Branch theoretically.

Analyzing an Impact of Industry 4.0 on Logistics and Supply Chain

2019 ◽  
pp. 1279-1304
Author(s):  
Petr Jirsak
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Industry 4.0 ◽  
Process Management ◽  
Supply Chain System ◽  
Chain Management ◽  
Productivity Process ◽  
Customer Services ◽  
Depth Interviews

The chapter presents an impact of Industry 4.0 transformation on logistics and supply chain management. Logistics and later supply chain management discipline has gone through a number of changes in the last 50 years, namely transition among mass, lean, agile, resilient, and green. All of them are paradigm changes as each significantly reshapes the orientation of the discipline in the source of competitiveness, risk concern, customer services, productivity, process management, externalities, costs, and other aspects of the disciplines. The author presents findings gained in the exploration of these fundamental changes and provides a comparison with a previous change of paradigm. The chapter proposes a transformation that the company supply chain system has to go through to re-establish its competitive position at the time of Industry 4.0. The chapter provides a case study of 3PL perception of Industry 4.0 based on in-depth interviews conducted among the major global 3PLs operating in the Czech Republic.

Analyzing an Impact of Industry 4.0 on Logistics and Supply Chain

2018 ◽  
pp. 121-146
Author(s):  
Petr Jirsak
Keyword(s):  
Supply Chain ◽  
Supply Chain Management ◽  
Industry 4.0 ◽  
Process Management ◽  
Supply Chain System ◽  
Chain Management ◽  
Productivity Process ◽  
Customer Services ◽  
Depth Interviews

The chapter presents an impact of Industry 4.0 transformation on logistics and supply chain management. Logistics and later supply chain management discipline has gone through a number of changes in the last 50 years, namely transition among mass, lean, agile, resilient, and green. All of them are paradigm changes as each significantly reshapes the orientation of the discipline in the source of competitiveness, risk concern, customer services, productivity, process management, externalities, costs, and other aspects of the disciplines. The author presents findings gained in the exploration of these fundamental changes and provides a comparison with a previous change of paradigm. The chapter proposes a transformation that the company supply chain system has to go through to re-establish its competitive position at the time of Industry 4.0. The chapter provides a case study of 3PL perception of Industry 4.0 based on in-depth interviews conducted among the major global 3PLs operating in the Czech Republic.

scholarly journals Role of On-Time & Honest Customer Services in the Success of Small Construction Companies in Saudi Arabia

2019 ◽  
Vol 13 (1) ◽  
pp. 182-188
Author(s):  
Abdulrahman Bageis ◽  
Abdullah Alshehri
Keyword(s):  
Saudi Arabia ◽  
Success Factors ◽  
Strong Association ◽  
Business Environment ◽  
Just In Time ◽  
Construction Companies ◽  
Study Approach ◽  
Customer Services

Background: The construction companies need to maintain their success levels to survive in the competitive business environment. The concept of just-in-time plays a significant role to reduce the costs and fulfill the needs of valued customers. Objective: The study aims to evaluate the role of honest customer services that are provided to the construction companies in Saudi Arabia. Methods: The study has used a case study approach to analyze the role of on-time and honest customer services in the success of small construction companies. Interviews were conducted to gather details and characteristics of the associated company. It mainly focused on the interactions and behaviors of participants, rather than calculations. Results: The results have provided a great understanding of the success of construction companies based on success factors. The organizational culture, delayed schedule, required quantity, and just-in-time purchasing are amongst the exceptional and highly effective factors on just-in-time delivery and customer experience. Moreover, organizing and planning were considered to be important factors contributing to company success. Conclusion: There is a strong association between the delivery of honest customer services and the success of construction companies in Saudi Arabia.

Impact of introducing a customer services component during secondary school education to improve small and medium-sized enterprises: a case study in Bangladesh

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Md. Abdur Rahman Forhad ◽  
Md. Rajibul Ahsan ◽  
Gazi Mahabubul Alam
Keyword(s):  
Secondary Education ◽  
Customer Satisfaction ◽  
Probit Model ◽  
Customer Relationships ◽  
Content Type ◽  
Secondary School Education ◽  
Customer Care ◽  
Core Elements ◽  
Customer Services

Purpose Small and medium-sized enterprises (SME) make a significant contribution to alleviating poverty and generating employment, and achieve sustainable economic growth. Customer services represent core elements of a successful business enterprise. This study aims to examine the effect of education on customer satisfaction in the SME sector and what the future holds for developing countries. Design/methodology/approach Using Bangladesh as a case study, this analysis uses a multiple-linear regression approach to examine the effect of a customer care orientation on customer satisfaction and on an SME’s ability to survive. Using a “probit model,” this study investigates the effects on customers’ probability of receiving subsequent services. Findings Developing good customer services in secondary education will increase customers’ satisfaction and enable SMEs to survive and flourish in the long term. Having a policy that promotes this outcome increases the likelihood of receiving consistently good services for the foreseeable future. Originality/value Unlike previous studies, this study examines the role of customer relationships in secondary education and how they improve SME customers’ satisfaction and business survival. This study offers new insights to retain existing customers for a successful SME business model.

An integrated help desk support for customer services over the World Wide Web — a case study

2000 ◽  
Vol 41 (2) ◽  
pp. 129-145 ◽  
Author(s):  
Schubert Foo ◽  
Siu Cheung Hui ◽  
Peng Chor Leong ◽  
Shigong Liu
Keyword(s):  
World Wide Web ◽  
World Wide ◽  
Help Desk ◽  
The World ◽  
Customer Services

scholarly journals Extensible Chatbot Architecture Using Metamodels of Natural Language Understanding

Electronics ◽  
2021 ◽  
Vol 10 (18) ◽  
pp. 2300
Author(s):  
Rade Matic ◽  
Milos Kabiljo ◽  
Miodrag Zivkovic ◽  
Milan Cabarkapa
Keyword(s):  
Artificial Intelligence ◽  
Natural Language Processing ◽  
Natural Language ◽  
Language Processing ◽  
Communication Channels ◽  
Natural Language Understanding ◽  
Language Understanding ◽  
Customer Services ◽  
The Right

In recent years, gradual improvements in communication and connectivity technologies have enabled new technical possibilities for the adoption of chatbots across diverse sectors such as customer services, trade, and marketing. The chatbot is a platform that uses natural language processing, a subset of artificial intelligence, to find the right answer to all users’ questions and solve their problems. Advanced chatbot architecture that is extensible, scalable, and supports different services for natural language understanding (NLU) and communication channels for interactions of users has been proposed. The paper describes overall chatbot architecture and provides corresponding metamodels as well as rules for mapping between the proposed and two commonly used NLU metamodels. The proposed architecture could be easily extended with new NLU services and communication channels. Finally, two implementations of the proposed chatbot architecture are briefly demonstrated in the case study of “ADA” and “COVID-19 Info Serbia”.

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