Identifying and designing toward new user expectations in a prototype text-editor (panel session)

1985 ◽  
Author(s):  
Robert Mack
Keyword(s):  
Text Editor ◽  
Panel Session ◽  
User Expectations

A Systematic Review of User Expectations and Outcomes of Crisis Support Services

Crisis ◽  
2020 ◽  
pp. 1-9
Author(s):  
Kelly Mazzer ◽  
Megan O'Riordan ◽  
Alan Woodward ◽  
Debra Rickwood
Keyword(s):  
Systematic Review ◽  
Support Services ◽  
Text Message ◽  
Positive Outcomes ◽  
Online Chat ◽  
Online Databases ◽  
Personal Crisis ◽  
Crisis Support ◽  
User Expectations ◽  
Behavioural Sciences

Abstract. Background: Crisis support services play an important role in providing free, immediate access to support people in the community experiencing a personal crisis. Recently, services have expanded from telephone to digital modalities including online chat and text message services. This raises the question of what outcomes are being achieved for increasingly diverse service users across different modalities. Aims: This systematic review aimed to determine the expectations and outcomes of users of crisis support services across three modalities (telephone, online chat, and text message/SMS). Method: Online databases (CINAHL, MEDLINE, PsycARTICLES, PsycINFO, Psychological and Behavioural Sciences Collection) and gray literature were searched for studies measuring expectations and outcomes of crisis support services. Results: A total of 31 studies were included in the review, the majority of which were telephone-based. Similar expectations were found for telephone and online chat modalities, as well as consistently positive outcomes, measured by changes in emotional state, satisfaction, and referral plans. Limitations/Conclusion: There is a paucity of consistent outcome measures across and within modalities and limited research about users of text message/SMS services.

Panel Session SE-5 - Opportunities and challenges for space in the 21st century

1999 ◽  
Author(s):  
John Werle ◽  
Joanne Maguire ◽  
Robert Rankine, Jr.
Keyword(s):  
21St Century ◽  
Panel Session

An Update on Improved Flange Design Methods

2007 ◽  
Author(s):  
Warren Brown
Keyword(s):  
Design Method ◽  
Design Methods ◽  
Project Development ◽  
Design Improvement ◽  
Panel Session ◽  
Improved Methods ◽  
Made In

This paper details further progress made in the PVRC project “Development of Improved Flange Design Method for the ASME VIII, Div.2 Rewrite Project” presented during the panel session on flange design at the 2006 PVP conference in Vancouver. The major areas of flange design improvement indicated by that project are examined and the suggested solutions for implementing the improved methods into the Code are discussed. Further analysis on aspects such as gasket creep and the use of leakage-based design has been conducted. Shortcomings in the proposed ASME flange design method (ASME BFJ) and current CEN flange design methods (EN-1591) are highlighted and methods for resolution of these issues are suggested.

User Expectations and Acceptance of Library Services at the African Union Court on Human and Peoples’ Rights

Libri ◽  
2021 ◽  
Vol 0 (0) ◽  
Author(s):  
Fidelis Katonga Mutisya ◽  
Omwoyo Bosire Onyancha
Keyword(s):  
Service Provision ◽  
Library Services ◽  
African Union ◽  
Information Control ◽  
Human Aspects ◽  
Library Users ◽  
User Expectations ◽  
Decision Making Processes ◽  
Levels Of Service ◽  
Electronic Content

Abstract The study sought to assess user expectations and acceptance of library services at the African Union Court on Human and Peoples’ Rights. The study, which targeted 94 library users, employed LibQUAL and SERVQUAL protocols to collect data, which were subsequently analysed using descriptive statistics. The findings revealed that users have the lowest expectations of the physical aspects of the library, namely the library as a place and of its tangibles. By contrast, users had the highest expectations in aspects associated with people and of the library collection, namely the effect of service, information control, responsiveness and reliability. The study recommends the allocation of resources in a way that ensures that the human aspects of the library remain at high levels of service quality, while shortcomings related to information control, library space and equipment should be addressed. Further, the library should invest in electronic content that users can access remotely. The findings have implications for information practice, in that studying user expectations enables libraries to understand individual and group expectations. These, in turn, will inform decision-making processes in respect of service provision, and provide justification and accountability for the resources used during such service provision.

Examining frustration and performance when priming user expectations and providing a technology malfunction

2020 ◽  
Vol 64 (1) ◽  
pp. 1846-1850
Author(s):  
Nina Ferreri ◽  
Christopher B. Mayhorn
Keyword(s):  
Augmented Reality ◽  
Technology Acceptance ◽  
Digital Technology ◽  
Mobile App ◽  
Performance Level ◽  
Qr Code ◽  
Attitudes And Behaviors ◽  
Main Effect ◽  
User Expectations ◽  
And Performance

As digital technology develops, users create expectations for performance that may be violated when malfunctions occur. This project examined how priming expectations of technology performance (high v. low v. no) and experiences of technology malfunction (present v. not present) can influence feelings of frustration and performance on a task. A preliminary sample of 42 undergraduate participants completed a QR code scavenger hunt using the augmented reality mobile app, ARIS. Following the task, participants reported what they found for each scavenger hunt clue, their responses to failures in digital technology, and technology acceptance attitudes. Several factorial ANOVAs revealed a main effect for expectation on adaptive items of the RFDT scale and a main effect for malfunction on performance level. This suggests a potential contradiction between attitudes and behaviors when considering a common scenario involving technology.

What happened to integrated environments? (panel session)

1999 ◽  
Vol XIX (3) ◽  
pp. 225-226 ◽  
Author(s):  
Barry Boehm ◽  
S. Tucker Taft ◽  
Tony Wasserman
Keyword(s):  
Panel Session
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