Design and evaluation of adaptive interfaces for IVR systems

2013 ◽  
Author(s):  
Siddhartha Asthana ◽  
Pushpendra Singh ◽  
Amarjeet Singh
Keyword(s):  
Adaptive Interfaces ◽  
Ivr Systems

Field evaluation of context aware adaptive interfaces for efficient mobile contact retrieval

2017 ◽  
Vol 35 ◽  
pp. 51-64 ◽  
Author(s):  
Athanasios Plessas ◽  
Vassileios Stefanis ◽  
Andreas Komninos ◽  
John Garofalakis
Keyword(s):  
Field Evaluation ◽  
Context Aware ◽  
Adaptive Interfaces

Developing Adaptive Interfaces for the Web

2011 ◽  
pp. 191-208
Author(s):  
Constantine Stephanidis ◽  
Alexandros Paramythis ◽  
Anthony Savidis
Keyword(s):  
Adaptive Interfaces ◽  
The Web

Telephone-Based Menus: Evidence that Broader is Better than Deeper

1997 ◽  
Vol 41 (1) ◽  
pp. 315-319 ◽  
Author(s):  
Robert A. Virzi ◽  
John S. Huitema
Keyword(s):  
Interactive Voice Response ◽  
Item Selection ◽  
Menu Item ◽  
Ivr Systems ◽  
Better Than ◽  
Voice Response ◽  
Menu Item Selection

Recent guidelines intended for designers of telephone menus for Interactive Voice Response (IVR) systems advocate keeping menus to four or fewer items. Additional items, the guidelines recommend, should appear on a secondary menu accessible from the first. The current study compared this deep-menu approach to a broad-menu approach wherein all the items appear on a single menu. Item selection times favored the broad-menu approach for both repeated and unique trials, casting some doubt on the validity of this particular guideline.

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