Robust Design and Control of Call Centers with Flexible IVR Systems

Author(s):  
Banafsheh Behzad ◽  
Tolga Tezcan
2009 ◽  
Vol 2009 ◽  
pp. 1-10 ◽  
Author(s):  
M. Santhakumar ◽  
T. Asokan ◽  
T. R. Sreeram

Hydrodynamic parameters play a major role in the dynamics and control of Autonomous Underwater Vehicles (AUVs). The performance of an AUV is dependent on the parameter variations and a proper understanding of these parametric influences is essential for the design, modeling, and control of high-performance AUVs. In this paper, the sensitivity of hydrodynamic parameters on the control of a flatfish type AUV is analyzed using robust design techniques such as Taguchi's design method and statistical analysis tools such as Pareto-ANOVA. Since the pitch angle of an AUV is one of the crucial variables in the control applications, the sensitivity analysis of pitch angle variation is studied here. Eight prominent hydrodynamic coefficients are considered in the analysis. The results show that there are two critical hydrodynamic parameters, that is, hydrodynamic force and hydrodynamic pitching moment in the heave direction that influence the performance of a flatfish type AUV. A near-optimal combination of the parameters was identified and the simulation results have shown the effectiveness of the method in reducing the pitch error. These findings are significant for the design modifications as well as controller design of AUVs.


1996 ◽  
Vol 118 (4) ◽  
pp. 478-485 ◽  
Author(s):  
Wei Chen ◽  
J. K. Allen ◽  
Kwok-Leung Tsui ◽  
F. Mistree

In this paper, we introduce a small variation to current approaches broadly called Taguchi Robust Design Methods. In these methods, there are two broad categories of problems associated with simultaneously minimizing performance variations and bringing the mean on target, namely, Type I—minimizing variations in performance caused by variations in noise factors (uncontrollable parameters). Type II—minimizing variations in performance caused by variations in control factors (design variables). In this paper, we introduce a variation to the existing approaches to solve both types of problems. This variation embodies the integration of the Response Surface Methodology (RSM) with the compromise Decision Support Problem (DSP). Our approach is especially useful for design problems where there are no closed-form solutions and system performance is computationally expensive to evaluate. The design of a solar powered irrigation system is used as an example.


Author(s):  
Sulaiman F. Alyaqout ◽  
Panos Y. Papalambros ◽  
A. Galip Ulsoy

System performance can significantly benefit from optimally integrating the design and control of engineering systems. To improve the robustness properties of systems, the present article introduces an approach that combines robust design with robust control and investigates the coupling between them. However, the computational cost of improving this robustness can often be high due to the need to solve a resulting minimax design and control optimization problem. To reduce this cost, sequential and iterative strategies are proposed and compared to an all-in-one strategy for solving the minimax problem. These strategies are then illustrated for a case-study: Robust design and robust control of a DC motor. Results show that the resulting strategies can improve the robustness properties of the DC motor. In addition, the coupling strength between robust design and robust control tends to increase as the applied level of uncertainty increases.


2009 ◽  
Vol 131 (11) ◽  
Author(s):  
XinJiang Lu ◽  
Han-Xiong Li

In real-world applications, a nominal model is usually used to approximate the practical system for design and control. This approximation may make the traditional robust design less effective because the model uncertainty still affects the system performance. In this paper, a novel robust design approach is proposed to improve the system robustness to the variations in design variables as well as the model uncertainty. The proposed robust design consists of two separate optimizations. One is to minimize the variation effects of the design variables to the performance based on the nominal model just as what the traditional deterministic robust design methods do. The other is to minimize the effect of the model uncertainty using the matrix perturbation theory. Through solving a multi-objective optimization problem, the proposed design can improve the system robustness to the uncertainty. Simulation examples have demonstrated the effectiveness of the proposed design method.


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