Work-unit environments of information systems and non-information systems people: implications for end-user computing and distributed processing

1985 ◽  
Author(s):  
Thomas W Ferratt ◽  
Larry E Short
Keyword(s):  
Information Systems ◽  
Distributed Processing ◽  
End User ◽  
Work Unit ◽  
End User Computing

End-user computing and information systems methodologies

1998 ◽  
Vol 8 (1) ◽  
pp. 85-96 ◽  
Author(s):  
M. J. Taylor ◽  
E. P. Moynihan ◽  
A. T. Wood-Harper
Keyword(s):  
Information Systems ◽  
End User ◽  
End User Computing

scholarly journals User Satisfaction Analysis of Primary Care Information Systems in Semarang City with EUCS Model

2018 ◽  
Vol 7 (2) ◽  
pp. 120-125
Author(s):  
Asih Prasetyowati ◽  
Roro Kushartanti
Keyword(s):  
Primary Care ◽  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Ease Of Use ◽  
End User ◽  
Cross Sectional ◽  
Satisfaction Index ◽  
Care Information ◽  
End User Computing

Abstract   Primary Care Information System (P-Care) is used at the first level health facility (FKTP) for the service of patients of the National Health Insurance. The purpose of this study was to determine the success of using the P-Care information system by evaluating the system using the End User Computing Satisfaction (EUCS) Model. This is a cross-sectional survey research with Primary Care information system objects. The variables studied were the user satisfaction factors of the p-care information system including content aspects, accuracy, format, ease of use, and timeliness. The research subjects were primary care information system operators with 61 FKTPs as samples. Data were analyzed using descriptive analytical methods. P-care application user satisfaction index was 75.5 (satisfied category). This shows that respondents generally have received the primary care information system. The lowest index on A1 (system accuracy), C1 (accuracy of information), and T1&2 (timeliness of information). The lowest average user satisfaction index is on aspects of system accuracy and timeliness. To improve the index of primary care information system user satisfaction, the BPJS needs to improve system monitoring, increase feedback and increase report output. FKTP can develop a bridging P-Care system and structuring the medical record system to be more effective and efficient.   Keywords : information systems, user satisfaction, primary care, EUCS Model     Abstrak   Sistem Informasi Primary Care (P-Care) digunakan pada fasilitas kesehatan tingkat pertama (FKTP) untuk pelayanan pasien Jaminan Kesehatan Nasional (JKN).  Kepuasan pengguna aplikasi P-Care merupakan faktor penting dalam kinerja sistem informasi. Tujuan penelitian ini adalah mengetahui keberhasilan penggunaan sistem informasi p-care dengan melakukan evaluasi sistem menggunakan End User Computing Satisfaction (EUCS) Model. Jenis penelitian adalah penelitian survey bersifat cross sectional dengan obyek sistem informasi Primary Care. Variabel yang diteliti adalah faktor kepuasan pengguna sistem informasi p-care meliputi aspek content, accuracy, format, ease of use, dan timeliness. Subyek penelitian adalah operator sistem informasi primay care dengan 61 sampel FKTP. Data dianalisis dengan cara diskriptif analitik. Indeks kepuasan pengguna aplikasi P-care adalah 75,5 (kategori puas). Hal ini menunjukkan bahwa responden secara umum sudah menerima sistem informasi primay care.  Indeks terendah pada A1 (akurasi sistem), C1 (ketepatan informasi), dan T1&2 (ketepatan waktu informasi). Rata-rata indeks kepuasan pengguna paling rendah pada aspek akurasi sistem dan ketepatan waktu. Untuk meningkatkan indeks kepuasan pengguna sistem informasi primary care, maka pihak BPJS perlu meningkatkan monitoring sistem, meningkatkan feedback dan penambahan output laporan. FKTP dapat mengembangkan sistem bridging p-care dan penataan sistem rekam medis untuk pelayanan pasien yang lebih efektif dan efisien.   Kata kunci : sistem informasi, kepuasan pengguna, primary care, EUCS Model

Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems

2010 ◽  
pp. 291-308
Author(s):  
Chung-Tzer Liu ◽  
Yi Maggie Guo
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Web Site ◽  
Online Shopping ◽  
End Users ◽  
End User ◽  
Is Success ◽  
End User Computing

End-user satisfaction has always been an important component of Information Systems (IS) success. This is also true for online applications, including online shopping systems, where in addition to being a customer, the shoppers play the role of end-users. Shoppers may not come back to or make a purchase on a Web site if they have an unsatisfactory experience. In this research, we focus on this aspect of online shopping by examining shoppers’ experiences as end-users.

End-user computing abilities and the use of information systems

1994 ◽  
Vol 15 (1) ◽  
pp. 3-14 ◽  
Author(s):  
Kunsoo Suh ◽  
Sanghoon Kim ◽  
Jinjoo Lee
Keyword(s):  
Information Systems ◽  
End User ◽  
End User Computing

Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems

2010 ◽  
pp. 2078-2095
Author(s):  
Chung-Tzer Liu ◽  
Yi Maggie Guo
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Online Shopping ◽  
End Users ◽  
End User ◽  
Is Success ◽  
End User Computing

End user satisfaction has always been an important component of Information Systems (IS) success. This is also true for online applications, including online shopping systems where in addition to being a customer, the shoppers play the role of end users. Shoppers may not come back to or make a purchase on a website if they have an unsatisfactory experience. In this research, we focus on this aspect of online shopping by examining shoppers’ experiences as end users.

Exploring the Measurement of End User Computing Success

2002 ◽  
pp. 134-152
Author(s):  
Conrad Shayo ◽  
Ruth Guthrie ◽  
Magid Igbaria
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Integrated Model ◽  
End User ◽  
Is Success ◽  
Global View ◽  
Organizational Information ◽  
Success Measurement ◽  
End User Computing

As end user computing (EUC) becomes more pervasive in organizations, a need arises to measure and understand the factors that make EUC successful. EUC success is viewed as a subclass of organizational information system (IS) success, having distinct characteristics that distinguish it from other sources of organizational computing success. Namely, the success of applications developed by the information systems department (ISD), software vendors, or outsourcing companies. The literature shows that despite the volitional nature of end user computing, end user satisfaction is the most popular measure EUC success. Moreover, despite known limitations reported in the literature, self-reported scales are the instruments of choice by most researchers. This paper explores the literature on EUC success measurement and discusses the main issues and concerns researchers face. While alluding to the difficulty of devising economic and quantitative measures of EUC success, recommendations are made including the use of unobtrusive measures of success, take into account contextual factors, use well-defined concepts and measures and seek a comprehensive integrated model that incorporates a global view.

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