Online help system design based on the situated action theory

2005 ◽  
Author(s):  
Luc Vouligny ◽  
Jean-Marc Robert
Keyword(s):  
System Design ◽  
Action Theory ◽  
Online Help ◽  
Situated Action ◽  
Online Help System ◽  
Help System

Callable Manuals – Access to Product Documentation via Voice (Anrufbare Bedienungsanleitungen – Zugang zu Produktdokumentation über Sprache)

2004 ◽  
Vol 46 (6) ◽  
Author(s):  
Hans Ulrich Block ◽  
Rudolf Caspari ◽  
Stefanie Schachtl
Keyword(s):  
General Purpose ◽  
Online Help ◽  
Usability Test ◽  
Dialog System ◽  
Building Process ◽  
Spoken Dialog System ◽  
Basic Philosophy ◽  
Online Help System ◽  
Help System

AbstractThis paper describes the adaptation and usage of a general purpose spoken dialog system (SDS) for an experimental telephony based online help system. It presents the basic philosophy of the SDS, the application building process and the results of a usability test.

Effective User Assistant for Online Help System

2021 ◽  
Vol 10 (2) ◽  
pp. 1462-1468
Keyword(s):  
User Experience ◽  
User Satisfaction ◽  
User Interaction ◽  
Web Pages ◽  
Online Information ◽  
Technology Study ◽  
Online Help ◽  
Research Survey ◽  
Online Help System ◽  
Help System

With the beginning of the internet’s web services, user have facilitated for using help system and become more familiar to getting online information that has very useful when user cannot understand any process or any task that is major part that user can easily interact with computerand solved their problem, many specialists have found the lake of distinction between user and online help system due to the interface this study conducted to find the most effective and interactive online help system by the adopted user to use research selected online help system and take research survey for to identify the most interactive and feasible OHS (Online Help System), the aim of this study to highlight the features of an online help system for user interaction, that provide the online environment platform for user support via online help system technology, study have selected three different web pages and embrace the online help system into the web pages, these OHWS (Online Help Web Systems) are designed using front-end designing languages that focused on the user interface for user communication to find the user experience that is based on reliability, learnability and user satisfaction after practically user accessed different web page’s OHS that have navigated with different type of features user have hand out the research questionnaire survey that questions are targeted to cover the user experience reliability, learnability and user satisfaction, after the evaluation of all results it has been found that “Online Help System Interface1” is thebest user experience by 70% of reliability, 75% learnability and with the 85% user satisfaction with the interaction for the OHS

DispImage: Un mezzo di analisi e presentazione per iconografia medica

1992 ◽  
Vol 5 (4) ◽  
pp. 489-495 ◽  
Author(s):  
D.L. Plummer
Keyword(s):  
User Interface ◽  
Research Tool ◽  
Numerous Application ◽  
Clinical Tool ◽  
Online Help ◽  
Paper Documentation ◽  
Online Help System ◽  
Help System

DispImage incorporates a number of important concepts. The fact that all metrics are calibrated is of significance. The ability to change display units facilitates adaption to a variety of users and applications. The program is not to be viewed as a stand-alone system. Rather it is intended to integrate with other pieces of imaging software and with the standard tools on the workstation «desk top». This functionality is coupled with a user interface that makes all major functions evident. The functions typically found on a viewing console are made readily available, giving the clinical user a feeling of familiarity. The online help system and paper documentation, whilst comprehensive, are intended to be devices of last resort. DispImage is not intended as a day-to-day clinical tool that might take the place of a clinicians viewing console. Rather it is a development and research tool that can facilitate in the construction and evaluation of systems and techniques. It has proved valuable in numerous application areas and has been used out of preference at some sites where more developed and sophisticated tools have been available.

E-Collaborative Help-Seeking Using Social Web Features

2010 ◽  
pp. 109-123 ◽  
Author(s):  
Silke Schworm ◽  
Markus Heckner
Keyword(s):  
Prior Knowledge ◽  
Help Seeking ◽  
Design Patterns ◽  
Perceived Usefulness ◽  
Current Paper ◽  
Social Software ◽  
Online Help ◽  
Implementation Problem ◽  
Help Systems ◽  
Help System

Many help systems fail because users do not perceive them as helpful and refuse to use them. Obviously there is a gap between the intentions of the help content authors and the achievement of objectives concerning the perceived usefulness by help users. Current help systems show considerable weaknesses concerning (1) the comprehensibility of the help content, and (2) the format of the help output. Users are often seriously challenged with understanding the instructions given by the system, which usually is not adequately adapted to users’ prior knowledge or their vocabulary. This problem is strengthened by the implementation problem of missing feedback channels. The current paper aims to address these issues by presenting an information architecture for an online help system, which constitutes the basis for a dynamic help system, gradually developed by experts and users. It combines earlier models of design patterns with features for user contribution from social software.

Symbolic Action Theory: Reducing Psychological Ethnocentrism

1992 ◽  
Vol 37 (8) ◽  
pp. 748-749
Author(s):  
Harry C. Triandis
Keyword(s):  
Action Theory ◽  
Symbolic Action

System Design: What, Why, and How

1993 ◽  
Vol 38 (1) ◽  
pp. 101-102
Author(s):  
Charles G. Halcomb
Keyword(s):  
System Design
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