Hotel employees' views on fairness, well‐being and collective representation in times of the coronavirus crisis: Evidence from Poland

2021 ◽  
Author(s):  
Piotr Zientara ◽  
Joanna Adamska‐Mieruszewska ◽  
Monika Bąk
Keyword(s):  
Well Being ◽  
Hotel Employees ◽  
Collective Representation

Momentary well-being matters: Daily fluctuations in hotel employees’ turnover intention

2021 ◽  
Vol 83 ◽  
pp. 104212
Author(s):  
Xiaolin Shi ◽  
Susan Gordon ◽  
Chun-Hung Tang
Keyword(s):  
Turnover Intention ◽  
Well Being ◽  
Hotel Employees

The impact of workplace bullying on hotel employees’ well-being

2019 ◽  
Vol 31 (4) ◽  
pp. 1702-1719 ◽  
Author(s):  
Fu-Sung Hsu ◽  
Yuan-an Liu ◽  
Sheng-Hshiung Tsaur
Keyword(s):  
Organizational Justice ◽  
Workplace Bullying ◽  
Well Being ◽  
Content Type ◽  
Workplace Friendship ◽  
Positive Effects ◽  
Hotel Employees ◽  
Research Fields ◽  
The Impact ◽  
The Relationship

PurposeThe purpose of this study was to investigate the moderating effects of organizational justice and workplace friendship on the relationship between workplace bullying and hotel employees’ well-being.Design/methodology/approachThe research sample included 310 entry-level employees of international tourism hotels in Taiwan. This study adopted hierarchical regression for data analysis.FindingsThe study found that workplace bullying negatively impacted on hotel employees’ well-being. Organizational justice and workplace friendship had significantly positive effects on hotel employees’ well-being. Compared with workplace friendship, organizational justice had a significant moderating effect on the relationship between workplace bullying and hotel employees’ well-being.Originality/valueIn the research fields of hospitality, past studies failed to use organizational justice and workplace friendship to moderate the relationship between workplace bullying and hotel employees’ well-being. This study confirmed that organizational justice could effectively buffer the negative effect of workplace bullying on hotel employees’ well-being.

scholarly journals Structural Relationship among Physical Self-Efficacy, Psychological Well-Being, and Organizational Citizenship Behavior among Hotel Employees: Moderating Effects of Leisure-Time Physical Activity

2020 ◽  
Vol 17 (23) ◽  
pp. 8856
Author(s):  
Ji-hoon Kang ◽  
Yun-ho Ji ◽  
Woo-yeul Baek ◽  
Kevin K. Byon
Keyword(s):  
Physical Activity ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Self Efficacy ◽  
Leisure Time ◽  
Leisure Time Physical Activity ◽  
Well Being ◽  
Citizenship Behavior ◽  
Psychological Well Being ◽  
Hotel Employees

Critics argue that service firms should pay more attention to human resource management’s psychological and voluntary aspects to contribute to overall organizational development. The purpose of this study was to investigate the effects of physical self-efficacy on the psychological well-being and organizational citizenship behavior among hotel employees and the moderating effects of leisure-time physical activity on the relationships between the previously mentioned variables. To achieve the research purpose, 346 hotel employees working at the room, food, beverage, and kitchen departments of 10 hotels located in Seoul, South Korea, participated in the study. The researchers visited their department meetings and provided a brief description of the present study and informed consent forms to participate in the study. After obtaining written informed consent forms, the researchers distributed the surveys and asked participants to complete them. Several statistical analyses, including descriptive statistics, confirmatory factor analysis (CFA) for examining the hypothesized model’s psychometric properties, and structural equation modeling (SEM) for testing the hypotheses were conducted using SPSS Ver. 23.0 and AMOS 23.0. Results revealed that perceived physical ability and self-presentation confidence, and psychological well-being positively affected organizational citizenship behavior. Perceived physical ability also had a positive effect on psychological well-being. Lastly, leisure-time physical activity had a partial moderating role in the relationships between the variables mentioned above. This study suggests that promoting employees’ participation in leisure-time physical activity is needed to improve service workers’ organizational citizenship behavior via physical self-efficacy and psychological well-being enhancement.

Leisure-work preference and hotel employees’ perceived subjective well-being

2018 ◽  
Vol 40 (1-2) ◽  
pp. 110-132 ◽  
Author(s):  
Yao-Chin Wang ◽  
Hailin Qu ◽  
Jing Yang ◽  
Chu-En Yang
Keyword(s):  
Well Being ◽  
Subjective Well Being ◽  
Hotel Employees

A “hotel within a hotel” in Bangkok

2012 ◽  
Vol 2 (8) ◽  
pp. 1-9 ◽  
Author(s):  
Robert Alan Lewis ◽  
Ewa Maria Mottier
Keyword(s):  
Human Resources ◽  
Human Resources Management ◽  
Hotel Industry ◽  
Well Being ◽  
Employee Motivation ◽  
Urban Setting ◽  
Content Type ◽  
Resources Management ◽  
Hotel Employees ◽  
Luxury Hotel

Subject area Human resources management, international human resources management. Study level/applicability The case is suitable for undergraduate or graduate/training programmes specialised in international dimensions of HRM. Case overview The study aims to evaluate the experiences of hotel employees at the Mandarin Oriental Bangkok's new employee centre. This centre, called the “O-Zone”, is an example of the hotel's commitment to the well-being of its staff. On a larger scale, it is an illustration of a method to maintain employee motivation and commitment in the luxury hotel industry. The case is particularly useful to investigate as the hotel has created a unique approach to employee well-being in a large urban setting where employees experience a stressful living environment, including long commutes. This is supported by studies in the literature which reveal that burnout and stress are important factors to consider for hotel employees. Expected learning outcomes The case study allows students to discover the following key learning points: an example of a well-being initiative for employees of a luxury hotel in the Thai context; an investigation of the need for employers in luxury hotels in Thailand to attract and retain talent; and an understanding of the use of incentives at work for employee motivation in the Thai luxury hotel industry. Supplementary materials Teaching notes are available; please consult your librarian for access.

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