The procedural and interpersonal justice of automated application and resume screening

2021 ◽  
Author(s):  
Sean M. Noble ◽  
Lori L. Foster ◽  
S. Bartholomew Craig
Keyword(s):  
Interpersonal Justice ◽  
Resume Screening

Incivility among coworkers: Exchanges, interpersonal justice, and commitment

2009 ◽  
Author(s):  
Mary Triana ◽  
María Fernanda Garcia ◽  
Adrienne J. Colella
Keyword(s):  
Interpersonal Justice

An Examination of the Link between Leader Motivating Language and Follower Interactional Justice

2021 ◽  
pp. 232948842110112
Author(s):  
Albi Alikaj ◽  
Doreen Hanke
Keyword(s):  
Structural Equation ◽  
Power Distance ◽  
Interactional Justice ◽  
Uncertainty Avoidance ◽  
Equation Modeling ◽  
Interpersonal Justice ◽  
Informational Justice ◽  
Power Distance Orientation ◽  
Motivating Language ◽  
The Relationship

The study examines the relationship between leaders’ use of motivating language and their workers’ perceived interactional justice, that is, interpersonal and informational justice. The study also examines the influence of workers’ levels of power distance and uncertainty avoidance orientations on these relationships. We test the proposed model by conducting structural equation modeling using data from a sample of 505 participants. The findings show a positive relationship between leaders’ use of motivating language and their workers’ perceived interpersonal and informational justice. Furthermore, the study confirms our hypotheses that workers’ power distance orientation negatively moderates the relationship between leaders’ use of motivating language and workers’ perceived interpersonal justice and that workers’ uncertainty avoidance orientation negatively moderates the relationship between leaders’ use of motivating language and workers’ perceived informational justice.

Mitigating Burnout Through Organizational Justice: Customer Support Workers’ Experiences of Customer Injustice and Emotional Labor

2021 ◽  
pp. 089331892110120
Author(s):  
Heewon Kim ◽  
Rebecca B. Leach
Keyword(s):  
Procedural Justice ◽  
Customer Service ◽  
Emotional Labor ◽  
Call Center ◽  
Service Industries ◽  
Interpersonal Justice ◽  
Negatively Associated ◽  
Customer Support ◽  
Decision Making Processes

Employee burnout is a critical organizational concern that can be prevalent among customer support workers whose day-to-day tasks inherently include emotional labor. This study examines emotional labor and burnout among call center workers in customer service industries, specifically focusing on the influences of injustices from customers and supervisors. The findings demonstrate that: (a) customer injustice was associated with an increase in emotional labor, which in turn exacerbated customer support workers’ disengagement and exhaustion; (b) interpersonal justice perceived in the interactions with supervisors was negatively associated with disengagement; and (c) procedural justice perceived in supervisors’ decision-making processes was also negatively associated with disengagement. The findings indicate the mitigating role of interpersonal and procedural justice in reducing burnout among customer support workers.

Geen baan voor een Marokkaan?

2011 ◽  
Vol 24 (2) ◽  
Author(s):  
Eva Derous
Keyword(s):  
Social Identity ◽  
Impression Formation ◽  
Social Dominance ◽  
Social Dominance Orientation ◽  
Policy Capturing ◽  
Dutch Society ◽  
Subordinate Male ◽  
Hiring Discrimination ◽  
Resume Screening

Are Moroccans less employable than Dutch? Taking a closer look at hiring discrimination upon resume-screening Are Moroccans less employable than Dutch? Taking a closer look at hiring discrimination upon resume-screening Anonymous resume screening is much debated in Dutch society. A policy capturing study among native, Dutch recruiters showed that Moroccan applicants suffered hiring discrimination on the basis of their ethic-sounding names as appearing on resumes. Moroccan males were discriminated more than Moroccan females and Dutch applicants, lending support for the subordinate male target-hypothesis. The amount of external client contact did not moderate findings but recruiters low in social dominance orientation discriminated less against Moroccans. Findings are discussed in the context of theories on social identity and impression formation. Implications for practice, like anonymous resume screening, are discussed.

scholarly journals Interactional Justice and Employees’ Commitment to Supervisor in Nigerian Health Sector

2015 ◽  
Vol 2 (5) ◽  
pp. 7-17 ◽  
Author(s):  
Ajogwu Akoh ◽  
Edwinah Amah
Keyword(s):  
Health Sector ◽  
Rank Correlation ◽  
Interactional Justice ◽  
Survey Questionnaire ◽  
Spearman Rank Correlation ◽  
Interpersonal Justice ◽  
Informational Justice ◽  
Spearman Rank ◽  
The Relationship ◽  
Spearman Rank Correlation Coefficient

This research was designed to study the relationship between interactional justice and employees’ commitment to supervisor in Nigerian health sector. A self-administered survey questionnaire was sent out to a sample size of 103 employees, resulting in 99 responses out of which 13 copies of the questionnaire were not statistically usable. The Spearman rank correlation coefficient was used for data analysis, and our findings reveal that employees who have received fair informational and interpersonal treatments commit themselves to their supervisors. We discovered that the degree of influence exerted by interpersonal justice on employees’ commitment to supervisor was stronger than that of informational justice. We concluded that employees attach themselves to supervisors that are fair in communication and relationship. The fairness of interaction and communication boost employees’ confidence, impacting positively on employees’ commitment to supervisor and making employees see themselves as part owners in the organization. We, therefore, recommended that organizational managers or supervisors should communicate and relate properly with employees, in order to satisfy their customers and other stakeholders.

Age differences in the importance of interpersonal justice in the workplace

2021 ◽  
Vol 2021 (1) ◽  
pp. 11575
Author(s):  
Tatiana Marques ◽  
David Leonard Patient ◽  
Ramona Bobocel ◽  
Sara Ramos
Keyword(s):  
Age Differences ◽  
Interpersonal Justice

Measuring Implicit Stereotypes Controllability During the Resume Screening Process

Gestion 2000 ◽  
2020 ◽  
Vol 37 (4) ◽  
pp. 147
Author(s):  
Philippe Mouillot ◽  
Leslie Le Barazer
Keyword(s):  
Screening Process ◽  
Implicit Stereotypes ◽  
Resume Screening
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