Crisis line services: A 12‐month descriptive analysis of callers, call content, and referrals

Cassandra L. Boness; Ashley C. Helle; Stephanie Logan

doi:10.1111/hsc.13325

Crisis Line Services: A 12-Month Descriptive Analysis of Callers, Call Content, and Referrals

10.31219/osf.io/6jpxq ◽

2020 ◽

Author(s):

Cassandra L. Boness ◽

Ashley C. Helle ◽

Stephanie Logan

Keyword(s):

Descriptive Analysis ◽

Future Research ◽

Service Center ◽

Community Resource ◽

Current Crisis ◽

Crisis Services ◽

Crisis Line ◽

Victimization History ◽

Acute Crisis

Crisis lines are a valuable community resource that anonymously and freely serve those in acute crisis. As a result of anonymity, it has been difficult to fully characterize crisis line services. However, appraising and improving crisis line services for the communities they serve is essential, even with the additional difficulty anonymity poses. This study seeks to increase our understanding of current crisis services and utilization via a characterization of various aspects of a United States crisis line service center over 12-months including features of calls (e.g., call length), callers (e.g., victimization history), and information provided to the caller (e.g., referrals). We examine five crisis lines totaling 5,001 calls from October 2018 to September 2019. Descriptive information is provided on call volume, patterns across time, caller characteristics, victimization types, and referrals. Although we were unable to assess prospective outcomes due to anonymity, 99.5% of callers that were asked (61.35% of all calls; n = 3,068) reported the call as helpful. This provides an important overview of crisis line services and suggests they are a valuable community health resource serving a range of callers. Given the findings of the present study, we conclude with a discussion of recommendations and implications for community crisis line centers and future research.

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The Elicited Language Analysis Procedure

Language Speech and Hearing Services in Schools ◽

10.1044/0161-1461.1301.37 ◽

1982 ◽

Vol 13 (1) ◽

pp. 37-41

Author(s):

Larry J. Mattes

Keyword(s):

Diagnostic Tool ◽

Descriptive Analysis ◽

Quality Measures ◽

Analysis Procedure ◽

Elicited Imitation ◽

Response Quality ◽

Semantic Relationships ◽

Language Analysis

Elicited imitation tasks are frequently used as a diagnostic tool in evaluating children with communication handicaps. This article presents a scoring procedure that can be used to obtain an in-depth descriptive analysis of responses produced on elicited imitation tasks. The Elicited Language Analysis Procedure makes it possible to systematically evaluate responses in terms of both their syntactic and semantic relationships to the stimulus sentences presented by the examiner. Response quality measures are also included in the analysis procedure.

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Perceptions of Adjunctive Mindfulness-Based Cognitive Therapy to Prevent Suicidal Behavior Among High Suicide-Risk Outpatient Participants

Crisis ◽

10.1027/0227-5910/a000519 ◽

2018 ◽

Vol 39 (6) ◽

pp. 451-460 ◽

Cited By ~ 2

Author(s):

Megan S. Chesin ◽

Beth S. Brodsky ◽

Brandon Beeler ◽

Christopher A. Benjamin-Phillips ◽

Ida Taghavi ◽

...

Keyword(s):

Cognitive Therapy ◽

Suicidal Behavior ◽

Group Treatment ◽

Suicide Risk ◽

Qualitative Data ◽

Descriptive Analysis ◽

Treatment Engagement ◽

Suicidal Thinking ◽

Prevention Interventions ◽

Risk Patients

Abstract. Background: Few investigations of patient perceptions of suicide prevention interventions exist, limiting our understanding of the processes and components of treatment that may be engaging and effective for high suicide-risk patients. Aims: Building on promising quantitative data that showed that adjunct mindfulness-based cognitive therapy to prevent suicidal behavior (MBCT-S) reduced suicidal thinking and depression among high suicide-risk patients, we subjected MBCT-S to qualitative inspection by patient participants. Method: Data were provided by 15 patients who completed MBCT-S during a focus group and/or via a survey. Qualitative data were coded using thematic analysis. Themes were summarized using descriptive analysis. Results: Most patients viewed the intervention as acceptable and feasible. Patients attributed MBCT-S treatment engagement and clinical improvement to improved emotion regulation. A minority of patients indicated that factors related to the group treatment modality were helpful. A small percentage of patients found that aspects of the treatment increased emotional distress and triggered suicidal thinking. These experiences, however, were described as fleeting and were not linked to suicidal behavior. Limitations: The sample size was small. Conclusion: Information gathered from this study may assist in refining MBCT-S and treatments to prevent suicidal behavior among high suicide-risk patients generally.

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