Mobile-App-Online-Website Dual Channel Strategies: Privacy Concerns, E-Payment Convenience, Channel Relationship, and Coordination

Author(s):  
Tsan-Ming Choi
2017 ◽  
Vol 94 ◽  
pp. 19-28 ◽  
Author(s):  
Jie Gu ◽  
Yunjie (Calvin) Xu ◽  
Heng Xu ◽  
Cheng Zhang ◽  
Hong Ling

Author(s):  
Brenda Mak ◽  
Leigh Jin

Mobile apps have been transforming how individuals and organizations share information and conduct business. This research studies the relationships among user readiness factors, privacy concerns, and user acceptance of mobile app stores. A survey was conducted among college smart phone users. Results indicate that the privacy concerns construct has a direct negative effect on purchase intention of mobile apps in the app store. In addition, user readiness has a direct positive effect on attitudes to the app store, and a net positive effect on purchase intention of apps in the app store. Implications of our findings were discussed.


2018 ◽  
Vol 2018 ◽  
pp. 1-13 ◽  
Author(s):  
Efthimios Alepis ◽  
Constantinos Patsakis

The extensive adoption of mobile devices in our everyday lives, apart from facilitating us through their various enhanced capabilities, has also raised serious privacy concerns. While mobile devices are equipped with numerous sensors which offer context-awareness to their installed apps, they can also be exploited to reveal sensitive information when correlated with other data or sources. Companies have introduced a plethora of privacy invasive methods to harvest users’ personal data for profiling and monetizing purposes. Nonetheless, up till now, these methods were constrained by the environment they operate, e.g., browser versus mobile app, and since only a handful of businesses have actual access to both of these environments, the conceivable risks could be calculated and the involved enterprises could be somehow monitored and regulated. This work introduces some novel user deanonymization approaches for device and user fingerprinting in Android. Having Android AOSP as our baseline, we prove that web pages, by using several inherent mechanisms, can cooperate with installed mobile apps to identify which sessions operate in specific devices and consequently further expose users’ privacy.


2021 ◽  
Author(s):  
Laszlo Horvath ◽  
Susan Banducci ◽  
Joshua Blamire ◽  
Cathrine Degnen ◽  
Oliver James ◽  
...  

Objective: To identify the key individual-level (demographics, attitudes, mobility) and contextual (Covid-19 case numbers, tiers of mobility restrictions, urban districts) determinants of adopting the NHS Covid-19 contact tracing app and continued use over-time. Design and setting: A three-wave panel survey conducted in England in July 2020 (background survey), November 2020 (first measure of mobile app adoption), and March 2021 (continued use of app and new adopters) linked with official data. Primary outcome: Repeated measures of self-reported app usage. Participants: N = 2,500 adults living in England, representative of England's population in terms of regional distribution, age, and gender (2011 census). Results: We observe initial app uptake at 41%, 95% CI [0.39,0.43], in November 2020 with a 12% dropout rate by March 2021, 95% CI [0.10,0.14]. We also found that 7% of nonusers as of wave 2 became new adopters by wave 3, 95% CI [0.05,0.08]. Initial uptake (or failure to use) of the app associated with social norms, privacy concerns, and misinformation about third-party data access, with those living in postal districts with restrictions on mobility less likely to use the app. Perceived lack of transparent evidence of effectiveness was associated with drop out of use. In addition, those who trusted the government were more likely to adopt in wave 3 as new adopters. Conclusions: Successful uptake of the contact tracing app should be evaluated within the wider context of the UK Government's response to the crisis. Trust in government is key to adoption of the app in wave 3 while continued use is linked to perceptions of transparent evidence. Providing clear information to address privacy concerns could increase uptake, however, the disparities in continued use among ethnic minority participants needs further investigation as differences are not fully explained via attitudinal measures.


2018 ◽  
Author(s):  
Leming Zhou ◽  
Jie Bao ◽  
Valerie Watzlaf ◽  
Bambang Parmanto

BACKGROUND A large number of mobile health (mHealth) apps have been created to help users to manage their health or receive health care services. Many of these mHealth apps have proven to be helpful for maintaining or improving their users’ health. However, many people still choose not to use mHealth apps or only use them for a short period. One of the reasons behind this lack of use is the concern for their health information security and privacy. OBJECTIVE The goal of this study was to determine the relationship between users’ characteristics and their security and privacy concerns and to identify desired security features in mHealth apps, which could reduce these concerns. METHODS A questionnaire was designed and validated by the research team. This questionnaire was then used to determine mobile app users’ security and privacy concerns regarding personal health data in mHealth apps as well as the security features most users’ desire. A semistructured interview was used to identify barriers to and facilitators of adopting mHealth apps. RESULTS In total, 117 randomly selected study participants from a large pool took part in this study and provided responses to the validated questionnaire and the semistructured interview questions. The results indicate that most study participants did have concerns about their privacy when using mHealth apps. They also expressed their preferences regarding several security features in mHealth apps, such as regular password updates, remote wipe, user consent, and access control. An association between their demographic characteristics and their concerns and preferences in security and privacy was identified; however, in most cases, the differences among the different demographic groups were not statistically significant, except for a few very specific aspects. These study participants also indicated that the cost of apps and lack of security features in mHealth apps were barriers for adoption, whereas having free apps, strong but easy-to-use security features, and clear user protection privacy policies might encourage them to use mHealth apps in their health management. CONCLUSIONS This questionnaire and interview study verified the security and privacy concerns of mHealth app users, identified the desired security and privacy features, and determined specific barriers to and facilitators of users adopting mHealth apps. The results can be used to guide mHealth app developers to create apps that would be welcomed by users.


Author(s):  
Rachel Jacob ◽  
Devika Rani

With a gigantic growth in internet and application usage, especially with the use of smartphones, ‘privacy' concerns reverberates and dealing with privacy issues from such an arena is a new task for many researchers. This wide usage of mobile application and internet opens up Pandora's box – ‘privacy concerns'. This paper tries to understand the privacy concern hovering among pregnant women. The study found that education, mHealth literacy, mobile app usage, and employment is a robust predictor of HIPC. However, age, social-economic status, maternity benefit scheme membership, pregnancy apps usage, mobile spending, mobile basic services usage does not play a significant role in HIPC. Overall, the results suggest that as users' awareness level on privacy policies and issues increase, privacy concern decreases.


2022 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sarah Hudson ◽  
Yi Liu

PurposeAs mobile apps request permissions from users, protecting mobile users' personal information from being unnecessarily collected and misused becomes critical. Privacy regulations, such as General Data Protection Regulation in the European Union (EU), aim to protect users' online information privacy. However, one’s understanding of whether these regulations effectively make mobile users less concerned about their privacy is still limited. This work aims to study mobile users' privacy concerns towards mobile apps by examining the effects of general and specific privacy assurance statements in China and the EU.Design/methodology/approachDrawing on ecological rationality and heuristics theory, an online experiment and a follow-up validation experiment were conducted in the EU and China to examine the effects of privacy assurance statements on mobile users' privacy concerns.FindingsWhen privacy regulation is presented, the privacy concerns of Chinese mobile users are significantly lowered compared with EU mobile users. This indicates that individuals in the two regions react differently to privacy assurances. However, when a general regulation statement is used, no effect is observed. EU and Chinese respondents remain unaffected by general assurance statements.Originality/valueThis study incorporates notions from fast and frugal heuristics end ecological rationality – where seemingly irrational decisions may make sense in different societal contexts.


Author(s):  
Pawel Popiel

Engaging normative theories of the press and research examining the evolution of privacy coverage, this study examines press coverage of mobile app privacy issues between 2013 and 2016. The research sheds light on how the press frames privacy concerns within the mobile app context. Since such coverage can define the norms circumscribing the flows of users’ personal information, this study contributes to the debate about the role of the press in alerting the public to privacy issues that carry significant public interest implications. Ultimately, mobile privacy coverage favors certain solutions over others, emphasizes privacy tradeoffs over privacy rights, and balances user powerlessness with mobile app convenience and innovation, with implications for privacy discourses in public and policy arenas.


2020 ◽  
Vol 14 (1) ◽  
Author(s):  
Mynampati Akshitha Reddy ◽  
Bikash Kumar Pradhan ◽  
Dilshad Qureshi ◽  
Sumit Kumar Pal ◽  
Kunal Pal

Abstract Wireless controllers have found its application in the supervision of the patients in the hospitals. It is not only a valid issue for the developing countries but also for the developed countries. For this reason, scientists are working on the advancement of medical devices that are capable of decreasing the workload of health caregivers. In this study, the development of an iontophoretic drug delivery device that could be controlled using a mobile is described. For the purpose, hardware and a software module were developed. The hardware module consisted of a two-channel voltage-controlled constant current sources that were used for driving the iontophoretic device. A mobile app was developed to control the two-channel iontophoretic device and to monitor the loose lead of the active and the passive patches. In the case of detection of the loose lead, the specific iontophoretic channel was stopped. Further, the audio-visual indicator was developed for the detection of the detachment of the patches (loose lead). The device was tested in vitro by performing the drug release study using drug-loaded emulsion gels that were formulated.


2018 ◽  
Vol 106 ◽  
pp. 44-52 ◽  
Author(s):  
Verena M. Wottrich ◽  
Eva A. van Reijmersdal ◽  
Edith G. Smit

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