Specification of service level agreements, clarifying concepts on the basis of practical research

Author(s):  
J. Bouman ◽  
J. Trienekens ◽  
M. van der Zwan
2014 ◽  
Vol 12 (2) ◽  
pp. 256-261 ◽  
Author(s):  
Marcos Palacios ◽  
Jose Garcia Fanjul ◽  
Javier Tuya

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