Aggregation of Service Level Agreements in the Context of Business Processes

2008 ◽  
Author(s):  
Tobias Unger ◽  
Frank Leymann ◽  
Stephanie Mauchart ◽  
Thorsten Scheibler
Keyword(s):  
Business Processes ◽  
Service Level ◽  
Service Level Agreements

scholarly journals Web Service Negotiation Using AHP for Business Oriented Design of Service Level Agreements

2005 ◽  
Vol 4 (2) ◽  
pp. 401-407
Author(s):  
Mr. R. Raju ◽  
Ms. D. Dhivya ◽  
Ms. R. Saranya ◽  
Ms. S. I. Abbinaya
Keyword(s):  
Intelligent Agents ◽  
Business Processes ◽  
Service Level ◽  
Service Level Agreements ◽  
Analytic Hierarchy ◽  
Web Based ◽  
Service Levels ◽  
Use Of Services ◽  
Decision Making System

The service purchaser needs to stipulate for the service. The service contributor will afford the service to the purchaser.The powerful use of services to assemble business processes in service computing pressures that the Quality of Services (QoS) convene consumers’ perspective. When  manipulating the services, a service provider must  set apart the quality of service levels that will be existing to the  customers. Programmed web-based negotiation of Service Level Agreements (SLA) can assist in describing the QoS necessities of critical service-based processes. We put forward a trusted Negotiation Organizer(NO) structure that performs adaptive and intelligent mutual bargaining of SLAs between a service contributor and a service purchaser based on each party’s elevated level business necessities. We also define an algorithm for adapting the decision functions during an continuing negotiation to match with an opponent’s offers or with simplified purchaser preferences. The NO uses intelligent agents to conduct the negotiation locally by choosing the most suitable multi criteria decision making system known as Analytic Hierarchy Process (AHP).

scholarly journals Deriving business processes with service level agreements from early requirements

2011 ◽  
Vol 84 (8) ◽  
pp. 1351-1363 ◽  
Author(s):  
Ganna Frankova ◽  
Magali Séguran ◽  
Florian Gilcher ◽  
Slim Trabelsi ◽  
Jörg Dörflinger ◽  
...  
Keyword(s):  
Business Processes ◽  
Service Level ◽  
Service Level Agreements

Design and Implementation of a Tool to Test Service Level Agreements

2014 ◽  
Vol 12 (2) ◽  
pp. 256-261 ◽  
Author(s):  
Marcos Palacios ◽  
Jose Garcia Fanjul ◽  
Javier Tuya
Keyword(s):  
Service Level ◽  
Service Level Agreements ◽  
Design And Implementation
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