From Stakeholder Needs to Service Requirements

2006 ◽  
Author(s):  
Loris Penserini ◽  
Anna Perini ◽  
Angelo Susi ◽  
John Mylopoulos
Keyword(s):  
Stakeholder Needs

scholarly journals An Approach to Complement Model-Based Vehicle Development by Implementing Future Scenarios

2021 ◽  
Vol 12 (3) ◽  
pp. 97
Author(s):  
Christian Raulf ◽  
Moritz Proff ◽  
Tobias Huth ◽  
Thomas Vietor
Keyword(s):  
Systems Engineering ◽  
Holistic Approach ◽  
Future Scenarios ◽  
Worst Case ◽  
System Architectures ◽  
Vehicle Development ◽  
Model Based ◽  
Scenario Technique ◽  
Stakeholder Needs ◽  
Model Based Systems Engineering

Today, vehicle development is already in a process of substantial transformation. Mobility trends can be derived from global megatrends and have a significant influence on the requirements of the developed vehicles. The sociological, technological, economic, ecological, and political developments can be determined by using the scenario technique. The results are recorded in the form of differently shaped scenarios; however, they are mainly document-based. In order to ensure a holistic approach in the sense of model-based systems engineering and to be able to trace the interrelationships of the fast-changing trends and requirements, it is necessary to implement future scenarios in the system model. For this purpose, a method is proposed that enables the consideration of future scenarios in model-based vehicle development. The procedure of the method is presented, and the location of the future scenarios within the system architectures is named. The method is applied and the resulting system views are derived based on the application example of an autonomous people mover. With the help of the described method, it is possible to show the effects of a change of scenario (e.g., best-case and worst-case) and the connections with the highest level of requirements: stakeholder needs.

The Oxford Handbook of Organizational Change and Innovation

2021 ◽  
Keyword(s):  
Organizational Change ◽  
Social Economic ◽  
Organization Change ◽  
Theory And Practice ◽  
Organizational Characteristics ◽  
Future Research ◽  
Processes Of Change ◽  
Population Demographics ◽  
Sequence Of Events ◽  
Stakeholder Needs

Organizational change and innovation are central and enduring issues in management theory and practice. The need to understand processes of organization change and innovation has never been greater in order to respond to dramatic changes in population demographics, technology, stakeholder needs, competitive survival, and social, economic, environmental, health, and sustainability concerns. These concerns call for a better understanding of managing organization change and innovation. Why and what organizations change is generally well known; how organizations change is the central focus of this handbook. It focuses on processes of change, or the sequence of events in which organizational characteristics and activities change and develop over time, and the factors that influence these processes, with the organization as the central unit of analysis. Across the diverse and wide-ranging contributions, three central questions evolve: what is the nature of change and process; what are the key concepts and models for understanding organization change and innovation; and how we should study change and innovation. This handbook presents critical evolving scholarship and explores its implications for future research and practice on organizational change and innovation.

scholarly journals ‘Care about my animal, know your stuff and take me seriously’: United Kingdom and Australian clients’ views on the capabilities most important in their veterinarians

2018 ◽  
Vol 183 (17) ◽  
pp. 534-534 ◽  
Author(s):  
Kirsty Hughes ◽  
Susan M Rhind ◽  
Liz Mossop ◽  
Kate Cobb ◽  
Emma Morley ◽  
...  
Keyword(s):  
Decision Making ◽  
Problem Solving ◽  
Animal Welfare ◽  
Communication Skills ◽  
Online Survey ◽  
International Project ◽  
Client Experience ◽  
Veterinary Profession ◽  
Client Relationships ◽  
Stakeholder Needs

Success in veterinary practice requires careful balancing of stakeholder needs. The aim of this study was to investigate the current expectations and needs of veterinary clients across a range of practice types. Interviews and focus groups were undertaken with veterinary clients to identify the capabilities of veterinarians that result in the best client experience, generating a ‘Veterinary Capability Framework’. This comprised six main capabilities each containing 4–10 behavioural indicators: client relationships; professionalism; communication skills; decision-making and problem solving; commitment to animal welfare; and commitment to quality and the profession. An online survey was then conducted to validate the importance of these capabilities, which was completed by 1446 mostly UK and Australian clients. The data have allowed us to develop a ‘Client Hierarchy of Needs’ which emphasises the fundamental importance of commitment to animal welfare and veterinary capabilities to the client experience. This study is part of the VetSet2Go project, a collaborative international project to define the capabilities most important for employability and success in the veterinary profession today.

Satisfying Competing Stakeholder Needs in a Depression Awareness Project

2005 ◽  
Vol 5 (1) ◽  
pp. 25-32 ◽  
Author(s):  
Anthea Rutter ◽  
Maggie McGuiness ◽  
Suresh Sundram ◽  
Wayne Chamley ◽  
Kylee Bellingham ◽  
...  
Keyword(s):  
Major Depression ◽  
Qualitative Data ◽  
Research Project ◽  
Stakeholder Needs

The Depression Awareness Research Project was funded to develop, implement and evaluate a community-focused model designed to raise awareness of major depression1. It was piloted in five locations in Victoria from 2001-2004. This paper presents the findings of an analysis of qualitative data collected from a variety of stakeholders during and after the project.

A systematic literature review of responsible leadership

2017 ◽  
Vol 8 (2) ◽  
pp. 281-299 ◽  
Author(s):  
Charbel Greige Frangieh ◽  
Hala Khayr Yaacoub
Keyword(s):  
Personal Characteristics ◽  
Organizational Structures ◽  
Future Research ◽  
Responsible Leadership ◽  
Leadership Studies ◽  
Medical Sciences ◽  
Content Type ◽  
Final Sample ◽  
Stakeholder Culture ◽  
Stakeholder Needs

Purpose This study aims to provide a point of reference and another of guidance for future research on the topic of responsible leadership by exploring its challenges, outcomes and practices. Design/methodology/approach A systematic review of the literature, originally adopted from the medical sciences but also used in management and leadership studies, was conducted to integrate research in an organized, translucent and reproducible manner. The final sample of 46 empirical and conceptual studies were scientifically screened and synthesized. Findings The synthesis revealed that balancing stakeholder needs, personal characteristics and organizational structures are the main challenges against responsible leadership, whereas financial benefits, employees-related benefits and reputational gains among others are the main outcomes. Practices pinpointed, while scarce, are represented in nurturing a stakeholder culture, and engaging employee-related and human-resource-responsible functions. Originality/value This study contributes to the development of responsible leadership.

scholarly journals Profit Motive, Stakeholder Needs and Economic Dimension of Corporate Social Responsibility: Analysis on The Moderating Role of Religiosity

2018 ◽  
Vol 2 (1) ◽  
pp. 1 ◽  
Author(s):  
Aminu Ahmadu Hamidu ◽  
Md. Harashid Haron ◽  
Azlan Amran
Keyword(s):  
Corporate Social Responsibility ◽  
Social Responsibility ◽  
Partial Least Square ◽  
Least Square ◽  
Profit Motive ◽  
Economic Dimension ◽  
Goods And Services ◽  
Corporate Social ◽  
Stakeholder Needs

Economic dimension of corporate social responsibility (CSR) represent the main aim of establishing all forms of business organizations. The outcome from all transactions translate into the process of attaining continuity, growth, satisfactory returns, maximization of shareholders wealth and provision of goods and services to the community. Achievement of all these goals depends on how managers are able to perfect the profit motive objective and satisfy the needs of all stakeholders. A total of 164 respondents who are the managers responsible for decision making on all corporate social responsibility activities were engaged in answering the questionnaire for this study. The managers were representing different sub sectors of the Nigerian financial sector. A statistical analysis on the data was done by using the partial least square approach (PLS-SEM). Results from the analysis revealed that both profit motive and stakeholder needs are positively related with the economic dimension of CSR. Religiosity of managers is also positively related with ability of managers to attain economic responsibilities they were employed to achieve. With the role of religiosity as a significant moderating factor managers are expected to align CSR activities with accepted religious values that instills hard work, trust and assistance to stakeholders to fulfill the overall economic dimension of corporate social responsibility.

scholarly journals APPLYING FUZZY QFD MCDM TO EVALUATE MUSICAL INSTRUMENTS

2020 ◽  
Author(s):  
Peter Poon Chong ◽  
Terrence Lalla
Keyword(s):  
Quality Function Deployment ◽  
Model Performance ◽  
Musical Instruments ◽  
Physical Parameters ◽  
Analytic Hierarchy ◽  
Data Set ◽  
Linguistic Data ◽  
Order Preference ◽  
Physical Features ◽  
Stakeholder Needs

This paper exhibits a method to improve the quality of musical instruments with the application of two Multi-Criteria Decision Making models, Technique of Order Preference by Similarity to Ideal Solution (TOPSIS) and Analytic Hierarchy Process (AHP) in a Quality Function Deployment (QFD) Environment. A fuzzy analysis approach was also included to accommodate qualitative data in music. The QFD was constructed with literature based on optimizing the manufacture of musical instruments. At this phase of the research, the paper focused on the physical parameters and perceived qualities of musical instruments. The proposed modified QFD was developed to identify the product features chosen by the market and aid the manufacture of musical instruments. A standard QFD recognized and scored factors to develop and manufacture musical instruments. It accommodated some core engineering variables for the musical instruments but overlooked some feature stakeholder needs. For example, the musician may not have 100% gratification while playing the instrument as the manufacturer fails to capture acoustic features to psychologically satisfy the musician’s audience. Using fuzzy logic, QFD and MCDM increased the model performance by expanding the data set. It offered the manufacturer of musical instruments a mode to capture and analyse behavioural linguistic data covering more customer requirements. Hence, the approach increased the range to correlate the physical features and psychological behaviours of musical instruments. It allowed non-technical persons to provide an improved form of reliable information. This modified QFD can also be applied to develop other products involving linguistic data.

scholarly journals AN INTEGRATED DESIGN METHODOLOGY

2011 ◽  
Author(s):  
T. Freiheit ◽  
S. S. Park ◽  
V Giuliani
Keyword(s):  
Design Methodology ◽  
Integrated Design ◽  
Cost Effective ◽  
Global Markets ◽  
Design Tools ◽  
Regulatory Requirements ◽  
Life Cycle Design ◽  
Design Requirements ◽  
Stakeholder Needs ◽  
Integrated Design Methodology

Global markets demand quick product develop-ment that is simultaneously cost-effective and meets stakeholder needs. Many tools and design methodolo-gies have been developed that address individual as-pects of the design problem, such as Axiomatic De-sign, Design for Manufacture, Life Cycle Design, etc. However, competitive viability can be put at risk when a product fails to achieve all customer, business, manufacturing, and regulatory requirements. To de-liver all design requirements, an efficient integrated design methodology is required. This paper proposes a design approach which integrates previously devel-oped design tools to economically achieve essential design objectives, within a framework that facilitates a rapid design process.

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