A Quality Chain Modeling Methodology for Ternary Web Services Quality View

2007 ◽  
Author(s):  
Youngkon Lee ◽  
Gwyduk Yeom
Keyword(s):  
Web Services ◽  
Services Quality ◽  
Modeling Methodology ◽  
Quality Chain

The Evolution of Balance Scorecard and its Impact on Web Services Quality

2014 ◽  
Vol 4 (1) ◽  
pp. 45-56
Author(s):  
Pauline Ratnasingam
Keyword(s):  
Small Business ◽  
Web Services ◽  
Performance Management ◽  
Balanced Scorecard ◽  
Small Businesses ◽  
Business Processes ◽  
Resource Constraints ◽  
Services Quality ◽  
Communication Tool ◽  
Application Development

Web services quality have become a significant part of small businesses who use it to facilitate the seamless flow of business transactions and financial growth. While previous research focused on the technological, operational and infrastructure capabilities such as; reducing the cost of application development, systems integration and increasing interoperability among heterogeneous software components, applications and platforms. Small businesses on the other hand, are often more challenged than larger firms by resource constraints such as; lack of financial capital, and technical or managerial skills. Further, they are often confronted with the reality of their business performance. “If you can't measure it, you can't manage it,” since effective performance management requires accurate performance measurement. The author applies the integrated evolved Enterprise-Define, Measure, Analyze, Improve and Control (E-DMAIC) balanced scorecard methodology to examine web services quality in a small business firm. The integrated framework applies the traditional balanced scorecard four perspectives namely; learning and growth, internal business processes, customer and financial perspectives and the nine stages of the E-DMAIC balanced scorecard approach along with quality indicators. The new approach serves three purposes; first, as a measurement system monitoring performance and the quality of their goods and services. Second, as a communication tool providing diagnostic feedback of their performance, and lastly, as a strategic management system focusing on the small business visions. The author then tests the framework via an exploratory case study and reports the findings. The findings contribute to guidelines that will inform, educate and promote small businesses on the importance of web services quality.

Fuzzy-based Clustering of Web Services’ Quality of Service: A Review

2014 ◽  
Vol 9 (1) ◽  
pp. 81-90 ◽  
Author(s):  
Mohd Hilmi Hasan ◽  
Jafreezal Jaafar ◽  
Mohd Fadzil Hassan
Keyword(s):  
Quality Of Service ◽  
Web Services ◽  
Services Quality

scholarly journals Multi-Tier Framework for Management of Web Services' Quality

2011 ◽  
pp. 1745-1767
Author(s):  
Abdelghani Benharref ◽  
Mohamed Adel Serhani ◽  
Mohamed Salem ◽  
Rachida Dssouli
Keyword(s):  
Web Services ◽  
Web Service ◽  
Services Quality ◽  
Composite Web Service ◽  
The Web

Web services are a new breed of applications that endorse large support from main vendors from industry as well as academia. As the Web services paradigm becomes more mature, its management is crucial to its adoption and success. Existing approaches are often limited to the platforms under which management features are provided. In this chapter, we propose an approach to provide a unique central console for management of both functional and nonfunctional aspects of Web services. In fact, we aim at the development of a framework to provide management features to providers and clients by supporting management activities all along the lifecycle. The framework allows/forces providers to consider management activities while developing their Web services. It allows clients to select appropriate Web services using different criteria (e.g., name, quality, etc.). Clients also make use of the framework to check if the Web services they are actually using or planning to use are behaving correctly. We evaluate the Web services management features of our framework using a composite Web service.

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