Enterprise Knowledge Management Systems: Role of Aspects and Distributed Middleware Framework

2009 ◽  
Author(s):  
Deepak Dahiya ◽  
Usha Batra
Keyword(s):  
Knowledge Management ◽  
Management Systems ◽  
Knowledge Management Systems

Systems for Knowledge Management along the Supply Chain

2016 ◽  
pp. 92-104 ◽  
Author(s):  
John S. Edwards
Keyword(s):  
Knowledge Management ◽  
Supply Chain ◽  
Systems Development ◽  
General Purpose ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Service Supply Chain ◽  
Knowledge Exploration ◽  
General Purpose Software

This chapter explains the role of knowledge management systems, whether technology-based or people-based, in service supply chain management. A systematic literature review was carried out to identify relevant examples of both successful and unsuccessful knowledge management systems. These are analyzed in terms of process, people and technology aspects, and the activities in the knowledge life-cycle (create, acquire, store, use, refine, transfer) that they support. These include systems used within a single organization, systems shared with supply chain partners, and systems shared with customers, the latter being the least common. Notable features are that more systems support knowledge exploitation than knowledge exploration, and that general-purpose software (e.g., internet search, database) is used more than software specific to knowledge management (e.g., data mining, “people finder”). The widespread use of mobile devices and social media offers both an opportunity and a challenge for future knowledge management systems development.

The Role of Trust in Postadoption IT Exploration: An Empirical Examination of Knowledge Management Systems

2011 ◽  
Vol 58 (1) ◽  
pp. 56-70 ◽  
Author(s):  
Jason Bennett Thatcher ◽  
D. Harrison McKnight ◽  
Elizabeth White Baker ◽  
Riza Ergun Arsal ◽  
Nicholas H. Roberts
Keyword(s):  
Knowledge Management ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Empirical Examination

User Modelling and Personalisation of Knowledge Management Systems

2011 ◽  
pp. 603-620
Author(s):  
Liana Razmerita
Keyword(s):  
Knowledge Management ◽  
Utility Function ◽  
User Model ◽  
User Modelling ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
User Models ◽  
User Support ◽  
Different Types

This chapter focuses on the role of user models and user modelling for enhanced, personalised user support within knowledge management systems (KMSs). Personalisation can bring a utility function as well as a conviviality function with “high touch” impact for the users. From this utility and conviviality perspective, various personalised services enable KMSs to adapt their functionality, structure, and content to match the needs and preferences of users based on a user model that is stored and updated dynamically. The chapter presents a set of examples, different types of adaptations and personalised services specific to KMSs.

Goals and Benefits of Knowledge Management in Healthcare

2011 ◽  
pp. 2232-2239
Author(s):  
Odysseas Hirakis ◽  
Spyros Karakounos
Keyword(s):  
Knowledge Management ◽  
Health Services ◽  
Theory Of Knowledge ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Patients Satisfaction ◽  
Improve Health

The aim of this chapter is to explain the role of knowledge management and how it can be successfully applied in the area of healthcare in order to improve health services and to increase patients’ satisfaction. The first part of this chapter is about explaining the theories beyond knowledge management as “what is knowledge” and how it can be transformed and captured across people and organizations. The second part consists of the theory of knowledge management and the benefits of it in the area of healthcare in comparison with the old traditional systems. Knowledge management systems can be used to index and at the same time to spread all that information across people, libraries, and hospitals. 

Back to the future of Knowledge Management Systems off the beaten paths

2020 ◽  
Vol 58 (9) ◽  
pp. 1953-1984
Author(s):  
Roberto Cerchione ◽  
Piera Centobelli ◽  
Pierluigi Zerbino ◽  
Amitabh Anand
Keyword(s):  
Knowledge Management ◽  
Information Systems ◽  
Knowledge Translation ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Collaborative Relationships ◽  
Content Type ◽  
Research Questions ◽  
Forms Of Knowledge

PurposeThe evolution of Knowledge-Management (KM)-related literature has highlighted that Knowledge Management Systems (KMSs) have undergone massive changes in collaborative environments. Information-Systems-enabled KM seems to be the necessary response to the recent challenges posed by globalisation and technology dynamics to both large companies (LCs) and small and medium enterprises (SMEs).Design/methodology/approachThis paper provides a systematic review about KMSs to offer an analytical overview of their role in supporting innovative forms of knowledge translation occurring in collaborative relationships. A sample of 129 papers was selected and analysed according to three perspectives: unit of analysis (LCs, SMEs), phases of the KM process (adoption, translation) and topic area (KM Practices, KM Tools, KMSs).FindingsThe findings highlight five literature gaps: (1) the role of KM practices supporting knowledge translation; (2) the impact of the alignment among KM practices, firm's complexity, dimension and culture on KM process; (3) the effect of KM tools on knowledge translation; (4) the variety of KMSs exploited in both LCs and SMEs; and (5) the alignment between organisational structure and information systems in KM context. Accordingly, 13 research questions were formulated.Originality/valueThe proposed research questions define a formal research agenda that could steer further research efforts about the KMS topic for improving the body of knowledge in the KM field. Scientific literature is currently lacking a contribution assessing the role of KMSs in supporting innovative forms of knowledge translation that occur in collaborative relationships.

The Role of Situated Embodied Interaction in the Banking Customer Knowledge Creation Process

2010 ◽  
pp. 236-251 ◽  
Author(s):  
Sara Värlander
Keyword(s):  
Knowledge Management ◽  
Knowledge Creation ◽  
Social Processes ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Embodied Interaction ◽  
Creation Process ◽  
Service Production ◽  
Point Of Departure

The increased reliance on Knowledge Management systems has made certain theorists to suggest that this will enable a surpassing of proximal knowledge creation, unequivocally leading up to more effective knowledge creation by easy codification and sharing of knowledge. However, in general, too much focus has been put on the potential of KM systems rather than its limits and the role of supporting social processes of knowledge creation has been largely ignored. The aim of the current research is to start to fill this gap in the KM literature by examining how social processes of knowledge creation are used in banking, taking the point of departure in an approach inspired from phenomenology. The paper illustrates how the increased use of KM systems has not decreased the need for relying on locally embedded service production, due to the invaluable knowledge creation processes that are generated through the embodiments of co-present interactions.

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