The role of trust in promoting organizational knowledge seeking using knowledge management systems: An empirical investigation

2009 ◽  
Vol 60 (3) ◽  
pp. 526-537 ◽  
Author(s):  
Wei He ◽  
Yulin Fang ◽  
Kwok-Kee Wei
Keyword(s):  
Knowledge Management ◽  
Empirical Investigation ◽  
Organizational Knowledge ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Knowledge Seeking

Knowledge Management Systems Diffusion in Chinese Enterprises

2010 ◽  
pp. 1370-1385 ◽  
Author(s):  
One-Ki ("Daniel") Lee ◽  
Mo ("Winnie") Wang ◽  
Kai H. Lim ◽  
Zeyu ("Jerry") Peng
Keyword(s):  
Knowledge Management ◽  
Diffusion Process ◽  
Social Factors ◽  
Organizational Knowledge ◽  
Cultural Factors ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Chinese Enterprises ◽  
Holistic View ◽  
Practical Guidance

With the recognition of the importance of organizational knowledge management (KM), researchers have paid increasing attention to knowledge management systems (KMS). However, since most prior studies were conducted in the context of Western societies, we know little about KMS diffusion in other regional contexts. Moreover, even with the increasing recognition of the influence of social factors in KM practices, there is a dearth of studies that examine how unique social cultural factors affect KMS diffusion in specific countries. To fill in this gap, this study develops an integrated framework, with special consideration on the influence of social cultures, to understand KMS diffusion in Chinese enterprises. In our framework, we examine how specific technological, organizational, and social cultural factors can influence the three-stage KMS diffusion process, that is, initiation, adoption, and routinization. This study provides a holistic view of the KMS diffusion in Chinese enterprises with practical guidance for successful KMS implementation.

Systems for Knowledge Management along the Supply Chain

2016 ◽  
pp. 92-104 ◽  
Author(s):  
John S. Edwards
Keyword(s):  
Knowledge Management ◽  
Supply Chain ◽  
Systems Development ◽  
General Purpose ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Service Supply Chain ◽  
Knowledge Exploration ◽  
General Purpose Software

This chapter explains the role of knowledge management systems, whether technology-based or people-based, in service supply chain management. A systematic literature review was carried out to identify relevant examples of both successful and unsuccessful knowledge management systems. These are analyzed in terms of process, people and technology aspects, and the activities in the knowledge life-cycle (create, acquire, store, use, refine, transfer) that they support. These include systems used within a single organization, systems shared with supply chain partners, and systems shared with customers, the latter being the least common. Notable features are that more systems support knowledge exploitation than knowledge exploration, and that general-purpose software (e.g., internet search, database) is used more than software specific to knowledge management (e.g., data mining, “people finder”). The widespread use of mobile devices and social media offers both an opportunity and a challenge for future knowledge management systems development.

Towards Understanding the Successful Adoption of Blog-Based Knowledge Management Systems

2010 ◽  
pp. 486-495 ◽  
Author(s):  
Joowon Park ◽  
Sooran Jo ◽  
Junghoon Moon
Keyword(s):  
Knowledge Management ◽  
Corporate Culture ◽  
Symbolic Interaction ◽  
Critical Issue ◽  
Organizational Knowledge ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Organizational Setting ◽  
The World ◽  
Intellectual Power

Knowledge has been recognized as a valuable resource for organizational activities. As businesses are entering the world of Web 2.0, knowledge sharing is widely regarded as a critical issue in the area of organizational knowledge management (KM). Recently, organizations have started adopting blog-based knowledge management systems (KMS) with encouraging results. Used as a tool for sharing organizational knowledge, blogging can aggregate the intellectual power of individual members, serve as innovative KMS, and lead to the creation of a trust-based corporate culture. However, despite the increasing adoption of blogs by organizations, a theoretical framework for understanding a blog-based KMS has not been developed. This chapter attempts to present a framework for understanding a blog-based KMS in an organizational setting, grounded in a socio-psychological approach and the application of social identity and symbolic interaction theories.

The Role of Trust in Postadoption IT Exploration: An Empirical Examination of Knowledge Management Systems

2011 ◽  
Vol 58 (1) ◽  
pp. 56-70 ◽  
Author(s):  
Jason Bennett Thatcher ◽  
D. Harrison McKnight ◽  
Elizabeth White Baker ◽  
Riza Ergun Arsal ◽  
Nicholas H. Roberts
Keyword(s):  
Knowledge Management ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Empirical Examination

Knowledge Management Systems Diffusion in Chinese Enterprises

2011 ◽  
pp. 117-132
Author(s):  
One-Ki ("Daniel") Lee ◽  
Mo ("Winnie") Wang ◽  
Kai H. Lim ◽  
Zeyu ("Jerry") Peng
Keyword(s):  
Knowledge Management ◽  
Diffusion Process ◽  
Social Factors ◽  
Organizational Knowledge ◽  
Cultural Factors ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Chinese Enterprises ◽  
Holistic View ◽  
Practical Guidance

With the recognition of the importance of organizational knowledge management (KM), researchers have paid increasing attention to knowledge management systems (KMS). However, since most prior studies were conducted in the context of Western societies, we know little about KMS diffusion in other regional contexts. Moreover, even with the increasing recognition of the influence of social factors in KM practices, there is a dearth of studies that examine how unique social cultural factors affect KMS diffusion in specific countries. To fill in this gap, this study develops an integrated framework, with special consideration on the influence of social cultures, to understand KMS diffusion in Chinese enterprises. In our framework, we examine how specific technological, organizational, and social cultural factors can influence the three-stage KMS diffusion process, that is, initiation, adoption, and routinization. This study provides a holistic view of the KMS diffusion in Chinese enterprises with practical guidance for successful KMS implementation.

User Modelling and Personalisation of Knowledge Management Systems

2011 ◽  
pp. 603-620
Author(s):  
Liana Razmerita
Keyword(s):  
Knowledge Management ◽  
Utility Function ◽  
User Model ◽  
User Modelling ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
User Models ◽  
User Support ◽  
Different Types

This chapter focuses on the role of user models and user modelling for enhanced, personalised user support within knowledge management systems (KMSs). Personalisation can bring a utility function as well as a conviviality function with “high touch” impact for the users. From this utility and conviviality perspective, various personalised services enable KMSs to adapt their functionality, structure, and content to match the needs and preferences of users based on a user model that is stored and updated dynamically. The chapter presents a set of examples, different types of adaptations and personalised services specific to KMSs.

Goals and Benefits of Knowledge Management in Healthcare

2011 ◽  
pp. 2232-2239
Author(s):  
Odysseas Hirakis ◽  
Spyros Karakounos
Keyword(s):  
Knowledge Management ◽  
Health Services ◽  
Theory Of Knowledge ◽  
Management Systems ◽  
Knowledge Management Systems ◽  
Patients Satisfaction ◽  
Improve Health

The aim of this chapter is to explain the role of knowledge management and how it can be successfully applied in the area of healthcare in order to improve health services and to increase patients’ satisfaction. The first part of this chapter is about explaining the theories beyond knowledge management as “what is knowledge” and how it can be transformed and captured across people and organizations. The second part consists of the theory of knowledge management and the benefits of it in the area of healthcare in comparison with the old traditional systems. Knowledge management systems can be used to index and at the same time to spread all that information across people, libraries, and hospitals. 

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